eGain Corporation - EGAN STOCK NEWS

eGain (NASDAQ: EGAN) will announce its fiscal 2020 fourth quarter and full year financial results after market close on September 2, 2020. An investor conference call will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live call through a dial-in or via the webcast. eGain provides customer engagement solutions aimed at digital transformation, leveraging AI and analytics to enhance client experiences. For more information, visit egain.com.

eGain (NASDAQ: EGAN) announced that a leading omnichannel retailer is utilizing its self-service solutions to enhance customer experience. Rapid implementation allowed the retailer to quickly expand digital self-service during the pandemic, with eGain's virtual assistant resolving 45% of customer inquiries effectively. The digital-first platform improves efficiency for contact center agents, who adapted with zero training. CEO Ashu Roy emphasized the importance of enabling contactless commerce and delivering quick value through AI-powered solutions.

eGain (NASDAQ: EGAN) announced preliminary financial results for Q4 and fiscal year 2020, highlighting a record SaaS revenue of $15.3 to $15.5 million, a 32% to 34% increase YoY. Total revenue is projected between $18.7 and $19.0 million, up 11% to 13%. GAAP net income is estimated at $1.9 to $2.2 million ($0.06 to $0.07 per share), while non-GAAP net income ranges from $2.4 to $2.7 million ($0.07 to $0.08 per share). Despite uncertain economic conditions due to COVID-19, eGain expresses optimism due to increasing demand for digital customer engagement solutions.

eGain (NASDAQ: EGAN) announced management's participation in the Oppenheimer 23rd Annual Technology, Internet & Communications virtual conference on August 11, 2020, at 1:00 PM ET. They will also hold one-on-one investor meetings on August 11th and 12th. For scheduling, investors can contact their Oppenheimer representative or MKR Investor Relations. A live webcast and replay of the chat will be available on eGain's investor relations website. eGain specializes in customer engagement solutions to enhance digital transformation for leading brands.

eGain (NASDAQ: EGAN) reported that chatbots scored the lowest in customer satisfaction among digital service options during COVID-19. A survey by Dimensional Research revealed that 57% of consumers were frustrated with inconsistent answers from chatbots compared to human agents. Notably, 80% of consumers increased their use of digital customer service channels, particularly among Millennials (92%) and Gen Z (87%). eGain CEO Ashu Roy emphasized the need for chatbots to be easy, smart, and connected to address contact center challenges.

eGain (NASDAQ: EGAN) announced a collaboration with a financial services client leveraging its digital engagement solutions to enhance customer and agent experiences. The client, unable to integrate various products, selected eGain for its unified capabilities. In just ten weeks, eGain deployed its Virtual Assistant, SuperChat, and Cobrowse functionalities, achieving over 50% resolution of customer queries and 81% for IT inquiries. The virtual assistant has processed over 2 million interactions in the past year, showcasing eGain's potential in transforming customer engagement through AI.

eGain (NASDAQ: EGAN) announced support for Google’s Business Messages through its eGain Messaging Hub. This enhancement allows contact centers to manage the lifecycle of Google’s Business Messages, integrating interactions for a holistic customer view. Key features include customer messaging on Android devices, AI-driven routing, guided conversations with virtual assistants, and analytics for operational efficiency. CEO Ashu Roy emphasized the necessity of messaging for customer engagement, highlighting the hub's ease of integration with messaging platforms.

eGain (NASDAQ: EGAN) announced it will hold virtual investor meetings on June 24 and 25, 2020, as part of the 6th Annual ROTH Virtual London Conference. eGain is a leader in omnichannel customer engagement solutions, utilizing AI, analytics, and virtual assistance to enhance customer experiences. The company's solutions support digital transformation for major brands. For more information, visit http://www.egain.com.

eGain (NASDAQ: EGAN) announced that a leading US health insurer has selected its eGain AI Knowledge solution to enhance customer service. The solution addresses the complex challenges faced by health insurance representatives, who often deal with vast amounts of conflicting information.

eGain's platform will enable thousands of agents to efficiently resolve customer queries related to health plans, claims, billing, and more, leveraging data from the company's CRM and billing systems for personalized guidance. CEO Ashu Roy emphasized the necessity of AI-driven knowledge solutions for managing the increasing complexity in health insurance.