Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (EGAN) delivers AI-powered customer engagement solutions through its cloud-based SaaS platform, helping enterprises unify service channels and automate interactions. This news hub provides investors and stakeholders with timely updates on corporate developments, financial performance, and technological innovations.
Access official press releases covering earnings announcements, product enhancements, strategic partnerships, and industry recognition. Our curated collection serves as a reliable resource for tracking eGain's progress in transforming customer service through conversational AI and knowledge management technologies.
Key updates about platform capabilities, client success stories, and market expansion across North America, EMEA, and APAC regions. Bookmark this page for streamlined access to material developments affecting eGain's position in the customer experience software sector.
eGain (NASDAQ: EGAN) announced its participation in the 23rd Annual Needham Virtual Growth Conference on January 12, 2021, at 3:30 pm ET. The presentation will be accessible via the company’s investor relations webpage, with virtual one-on-one meetings scheduled throughout the day. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to facilitate digital transformation for its clients. Interested parties can contact eGain or their Needham representative for additional meeting arrangements.
eGain (NASDAQ: EGAN) reported its fiscal 2021 Q1 results for the period ending September 30, 2020, showing a 29% increase in SaaS revenue to $16 million year over year. Total revenue rose 11% to $19.1 million, while GAAP net income was $2 million, up from $1.2 million in the previous year. The company anticipates Q2 SaaS revenue of $15.2 to $15.6 million, indicating 8% to 11% growth. eGain continues to leverage its digital-first platform amid increasing demand for contactless engagement solutions.
eGain (NASDAQ: EGAN) announced the launch of eGain Smart IVR™, a cutting-edge solution designed to enhance IVR customer engagement. Highlighting a survey where 84% of consumers expressed dissatisfaction with traditional IVR systems, eGain aims to modernize these systems by incorporating digital connectivity and AI-driven customer support. Key features include integration with the eGain Messaging Hub™, consistent AI-powered query resolution, and optimization of omnichannel customer journeys. The Smart IVR solution is positioned as a cost-effective way for businesses to upgrade their self-service experience.
eGain (NASDAQ: EGAN) announced its participation in three investor conferences this November, focusing on providing one-on-one meetings with institutional investors. The conferences include the ROTH Technology Virtual Conference on November 11, the Benchmark Technology 1x1 Investor Virtual Conference on November 12, and the Craig-Hallum Alpha Select Virtual Conference on November 17. eGain's solutions support digital transformation for major brands, emphasizing customer engagement through AI and analytics.
eGain (NASDAQ: EGAN) announced a partnership with a global automaker to enhance customer engagement through unified messaging and automation. The automaker aims to simplify service interactions via digital channels, starting with SMS. eGain's AI-driven customer service functionalities and omnichannel platform, compatible with Cisco WebEx CCE™ and Microsoft Dynamics™ 365, were key factors in the selection. Additionally, eGain will assist in modernizing the automaker's IVR experience, allowing for efficient customer service through chatbot assistance and live chat escalation.
eGain (NASDAQ: EGAN) will report its fiscal 2021 Q1 financial results on November 10, 2020, after market close. The announcement will be followed by an investor conference call at 2:00 p.m. PT (5:00 p.m. ET) with CEO Ashu Roy and CFO Eric Smit. Investors can access the live conference and replay via eGain's website. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to enhance digital transformation for brands.
eGain (NASDAQ: EGAN) has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. This milestone indicates that eGain is collaborating with the Internal Revenue Service (IRS) to secure FedRAMP Authorization, enabling governments to utilize its cloud-based customer engagement solutions.
The FedRAMP program streamlines the security assessment process for cloud services, allowing government agencies to adopt secure digital solutions. CEO Ashu Roy expressed optimism about enhancing digital transformation for public agencies.
eGain (NASDAQ: EGAN) announced its participation in two investor conferences this September: the D.A. Davidson 19th Annual Virtual Software and Internet Conference on September 9 and the Jefferies Virtual Software Conference on September 15 at 1:30 PM PT. eGain management will hold virtual one-on-one meetings with institutional investors during these events. Interested parties can schedule meetings through the sponsoring firms or MKR Investor Relations. Live webcasts for these presentations are accessible via eGain's investor relations site.
eGain (NASDAQ: EGAN) will announce its fiscal 2020 fourth quarter and full year financial results after market close on September 2, 2020. An investor conference call will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live call through a dial-in or via the webcast. eGain provides customer engagement solutions aimed at digital transformation, leveraging AI and analytics to enhance client experiences. For more information, visit egain.com.
eGain (NASDAQ: EGAN) announced that a leading omnichannel retailer is utilizing its self-service solutions to enhance customer experience. Rapid implementation allowed the retailer to quickly expand digital self-service during the pandemic, with eGain's virtual assistant resolving 45% of customer inquiries effectively. The digital-first platform improves efficiency for contact center agents, who adapted with zero training. CEO Ashu Roy emphasized the importance of enabling contactless commerce and delivering quick value through AI-powered solutions.
