Verizon Business Complete: a new smartphone management solution for all businesses
Verizon Business has unveiled Verizon Business Complete, a comprehensive end-to-end smartphone management solution targeting midsize and enterprise businesses. Available for a predictable monthly fee, the service includes shipping, setup, replacement, and recycling of smartphones, alongside an unlimited wireless plan and 24/7 support. The move aims to address challenges such as the shift towards employer-provided devices, the high cost of device management, and the increased pressure on IT teams. Verizon Business Complete, running on Verizon's reliable 5G network, aims to streamline smartphone management, enabling IT departments to focus on digital transformation. The service is currently available on a basis and will expand later this summer.
- Comprehensive end-to-end smartphone management solution.
- Predictable monthly pricing model.
- Includes shipping, setup, replacement, and recycling.
- Unlimited wireless plan and 24/7 support for businesses.
- Operates on Verizon's ultra-fast 5G network.
- No immediate capital investment required (opex solution).
- Supports digital transformation for IT departments.
- Currently available on a basis, potential delayed access for some customers.
Insights
The introduction of Verizon Business Complete represents a significant step in addressing the recurrent challenges faced by midsize and enterprise businesses regarding smartphone management. By offering an end-to-end solution, Verizon is directly tackling issues related to device provisioning, security and support. This move can be seen as a strategic response to the growing trend of businesses shifting from a 'bring your own device' (BYOD) approach to an employer-provided device model.
From a technical standpoint, the inclusion of Verizon Mobile Device Management (MDM) software within this solution is critical. MDM tools allow IT administrators to manage, track and control mobile devices and applications connecting to their networks, significantly enhancing security and device management efficiency. The 24/7 support and fast device replacement services are also notable features, addressing common pain points for IT departments and employees alike.
Given the emphasis on security improvements and productivity gains, this solution is poised to attract businesses prioritizing these areas. Moreover, its compatibility with Verizon's 5G network underlines the potential for enhanced connectivity and performance, important for businesses leveraging mobile technology.
Verizon's new offering, Verizon Business Complete, introduces a fresh revenue stream through a predictable monthly fee model. By converting a capital expense (capex) for smartphone procurement into an operational expense (opex), Verizon provides businesses with financial flexibility, potentially making this service more attractive to their target market. This strategy can drive higher adoption rates among businesses, particularly those looking to manage cash flow more effectively.
For investors, this development could be seen as a positive sign. As companies transition to employer-provided devices, the demand for comprehensive mobile solutions is likely to rise. Verizon's ability to capture this market segment could translate into increased revenue stability and growth.
However, investors should also consider the competitive landscape. While Verizon is currently the only U.S. carrier offering such an end-to-end solution, competitors may soon follow, potentially impacting market share. Moreover, the success of this service will heavily depend on its pricing strategy and the perceived value it offers to businesses.
Verizon Business is the only U.S. carrier offering an end-to-end smartphone management for midsize businesses and enterprises
Now customers can have flexibility, scale and peace of mind when it comes to managing their business’ smartphone needs
BASKING RIDGE, N.J., June 20, 2024 (GLOBE NEWSWIRE) -- Smartphone management is complex, especially for midsize and enterprise businesses that often conduct business outside of an office setting. This is why Verizon Business today announced an end-to-end smartphone management solution aimed at providing peace of mind to business owners and their IT teams. For one predictable monthly price, Verizon Business Complete will handle shipping, setup, replacement, and recycling, providing businesses with the smartphones, the unlimited wireless plan, and 24/7 support for employees.
Businesses are facing a series of challenges linked to device management, which include:
- Businesses moving towards employer-provided devices. According to a co-authored white paper with Oxford Economics, “Managing Mobile Strategy,” more than half (
51% ) of businesses surveyed that are currently operating on a “bring your own device” approach will start providing devices to employees in the near future. The research, which surveyed 500 executives at companies across ten industries, further showcased that this push towards Employer-Provided Devices is driven by factors such as better security (80% ), easier management (68% ), and improved productivity (63% ). - The cost of supplying and managing devices. Regardless of whether the devices are personal or supplied by the company, the latter of which comes with a required capital investment, there is a significant cost for businesses to manage all devices.
- Wider pressure on IT teams. Currently, IT teams are being tasked to find new and inventive ways to support the workforce, which is often limited by laborious tasks such as device management at a user-level.
Built with those challenges in mind, Verizon Business Complete offers unmatched scale and flexibility among U.S. carriers with a seamless end-to-end offering orchestrated by Verizon Business, all running on Verizon’s ultra-fast, reliable 5G network. Verizon Business Complete operates as an opex solution that removes the need for an immediate capital investment, providing business customers with more flexibility on how they procure and provision smartphones for their business and allowing IT teams to focus on business transformation.
“As IT departments are being tasked with digital transformation within their organizations, from the incorporation of GenAI to strengthening cybersecurity defenses, Verizon Business Complete enables these teams to offload smartphone management and administration and focus instead on higher-order opportunities,” said Iris Meijer, Chief Product & Marketing Officer, Verizon Business. “As the only U.S. carrier currently offering an end-to-end smartphone management solution to market for businesses, Verizon Business Complete is yet another example of our ability to deliver innovative and sustainable solutions that empower our customers and respond directly to their needs.”
Bringing together a best-in-class offering for businesses
With an eye to enabling IT departments to provide a best-in-class employee experience, Verizon Business Complete delivers a comprehensive smartphone offering on Verizon’s 5G network with 24/7 support and device cycle management that includes:
- Shipping: Welcome kit and smartphone is shipped to customer’s employees. Each welcome kit also contains additional accessories as part of the package, including a wall charger and screen protector.
- Setup: Verizon provides the customer’s employees with setup assistance.
- Management: Verizon Business Complete includes Verizon Mobile Device Management (MDM) that enables IT administrators to manage, track and control the mobile devices and mobile applications connecting to their networks, prioritizing security.
- Repair & replacement: Optional insurance coverage includes loss, theft, and damage. Includes device replacement (as fast as same day based on location and inventory) and unlimited cracked screen repairs.
- Upgrade & recycling: Upgrades are available every 24 months. Verizon handles the retrieval and recycling of outgoing devices.
End-to-end smartphone management also offers businesses the confidence that their smartphones will be properly managed from a sustainability perspective from procurement to disposal.
To purchase Verizon Business Complete, customers simply click to accept a month-to-month agreement at the time of ordering. They can add or remove as many smartphone devices as required based on their business needs. Pricing plans are based on the smartphone models requested.
Verizon Business Complete complements Verizon Business’ existing offerings, including Verizon Mobile Device Management and Total Mobile Protection for Business, a device protection solution.
Verizon Business Complete is currently available on a limited basis, and will be available to customers later this summer.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed in 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of
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Media Contact:
Sarah Heinz
347-931-6300
sarah.heinz@verizon.com
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