Verint Sys Stock Price, News & Analysis

Verint announced that a major U.S. travel services company implemented their AI-powered Intelligent Voice Assistant (IVA) to replace legacy telephony IVR systems. The implementation led to a significant increase in self-service containment, rising from 10% to 50% of telephony traffic within the first month. This improvement resulted in $10 million in annual savings. The company handles 4 million calls annually and the new IVA system provides enhanced intent recognition and integrations with back-end systems like CRM and location services to better handle customer inquiries.

Verint (NASDAQ: VRNT) has announced its participation in four upcoming investor events spanning from November 2023 to January 2024. The events include the Oppenheimer AI Impact on Cloud and Communications Summit (November 14-15), Needham & Company 14th Annual SaaS 1x1 Conference (November 21), Barclays 22nd Annual Global Technology Conference (December 12), and Evercore ISI's 6th Annual 'Off to a Running Start' Virtual Bus Tour (January 8).

Verint (NASDAQ: VRNT) announced that a major telecommunications client achieved $10.5 million in annual savings by implementing their Intelligent Virtual Assistant (IVA) for contact center operations. The telecom company, handling over 7 million calls annually, replaced traditional IVR technology with Verint's AI-powered solution, resulting in improved self-service containment rates exceeding 50% overall and reaching 80% for billing-specific calls. The system successfully manages 3.5 million calls without human agent intervention, leveraging conversational AI that continuously learns from the organization's engagement data.

RingCentral (NYSE: RNG) and Verint (NASDAQ: VRNT) have announced a strategic partnership to enhance RingCX customers' experiences with AI-powered Workforce Engagement Management (WEM) and Customer Experience (CX) automation. This collaboration aims to improve employee productivity and customer satisfaction through Verint's leading WEM and CX solutions, complementing RingCentral's AI capabilities. Key benefits for RingCX customers include enhanced interaction analytics, forecasting, scheduling, AI automation for routine tasks, intelligent virtual agents for 24x7 support, and centralized knowledge management. The partnership is expected to drive competitive advantage and operational efficiency, benefiting a broad range of sophisticated contact center use cases.

Verint (VRNT) has announced key upcoming investor events. The company will hold its third quarter conference call on Wednesday, December 4, 2024, at 4:30 p.m. ET, following the release of its earnings report after market close. The call will review Q3 financial results for the period ending October 31, 2024, and discuss outlook.

Additionally, Verint plans to host a virtual Investor Day in January 2025, where it will present its CX Automation Solutions, AI momentum, and financial model. The Q3 conference call will be accessible via webcast with presentation slides on Verint's Investor Relations page, and participants can register to receive dial-in details.

Verint (VRNT) has secured an $11 million contract from a leading bank to implement its AI-powered Agent Copilot Bot across their contact center operations. The system will support 6,500 agents who handle approximately 400 million customer call minutes annually. Following a successful pilot program, the bank projects annual savings in the tens of millions of dollars. The AI bot operates in the background during calls, providing real-time assistance, coaching, and guidance to agents.

Verint (NASDAQ: VRNT) has been named a market leader in the 'Contact Center Advanced' category by ISG Research, standing out among 34 vendors. The recognition highlights Verint's excellence in providing both foundational contact center tools and advanced capabilities including AI-driven solutions for automation, self-service, and real-time sentiment analysis. ISG Research emphasizes that Verint's Open Platform successfully integrates core contact center functionalities with advanced features like AI and automation, enabling organizations to effectively meet customer needs while achieving meaningful business outcomes.

Verint (NASDAQ: VRNT) has been Certified™ as a Great Place To Work® for the second consecutive year, with 85% of employees globally rating it as a great workplace. This score is 28 percentage points higher than the average U.S. company. The certification now spans 15 countries, up from last year, highlighting Verint's commitment to fostering a positive workplace culture globally.

Key highlights from the global results include high scores in categories such as Equality & Inclusiveness (93%), Justice (92%), and Remote Work (91%). Notably, 98% of employees consider Verint a safe place to work, and 95% feel they are treated fairly across demographics. The company also received high marks for work-life balance, management integrity, and effective use of technology for collaboration.

Verint CEO Dan Bodner emphasized the company's focus on attracting and developing top talent to deliver CX automation to major brands worldwide. The certification reflects Verint's ongoing commitment to being a top employer where employees can thrive.

Verint (NASDAQ: VRNT) has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report. The report evaluated over 50 global market players, highlighting the top 13. Verint's AI-based innovations and Open Platform were cited as key factors in its leadership position.

The company's platform integrates structured and unstructured data, focusing on AI-powered automation to drive business outcomes. Key features include digital behavior analytics, predictive modeling, real-time coaching, and AI-powered routing. Verint secured significant customer wins in 2024, including an eight-figure deal with a major retailer and multi-million dollar contracts with Fortune 500 and Fortune 100 companies.