Welcome to our dedicated page for Verint Systems news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Systems stock.
Verint Systems Inc. (NASDAQ: VRNT) is a global leader in actionable intelligence® solutions. Founded in 1994 and headquartered in Melville, New York, Verint specializes in providing solutions that help organizations make timely and effective decisions. With over 4,800 dedicated professionals and offices worldwide, Verint serves more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100.
Verint's core business revolves around three critical challenges:
- Customer Engagement Optimization: Solutions that enhance customer experiences by capturing valuable data and using analytics to provide actionable insights.
- Security Intelligence: Systems designed to improve security measures and ensure safer environments.
- Fraud, Risk, and Compliance: Tools that assist in identifying and mitigating risks, preventing fraud, and ensuring regulatory compliance.
Verint's comprehensive solutions enable organizations to gather vast amounts of information from various data types and sources. The company employs advanced analytics to transform this data into actionable intelligence, facilitating improved customer engagement, enhanced security, and effective risk management. Recent achievements include expanding their product portfolio and forging strategic partnerships to enhance their service offerings.
Verint's value-added services are tailored to meet the needs of organizations across different industries, making it easier for them to bridge the gap between limited resources and increasing customer expectations. The company's innovative solutions have proven pivotal in driving enterprise performance improvements and making the world a safer place.
For investors and stakeholders looking for the latest updates and relevant information on Verint's performance, the company actively shares news and developments that highlight their ongoing projects and achievements.
Verint (NASDAQ: VRNT) has secured a $4.5 million contract over three years with a leading insurance company. The insurer will deploy Verint's AI-powered bots to enhance CX automation across their 3,000-agent contact center. Initially, the bots will be implemented for 600 agents in one business unit, with plans to expand. The solution includes various bots such as Exact Transcription Bot, Knowledge Automation Bot, Coaching Bot, Interaction Wrap Up Bot, and Data Insights Bot. The insurer anticipates the solution to pay for itself in under six months and expects to increase bot usage over time. This move aligns with the growing trend of AI reshaping the insurance industry and creating opportunities for increased CX automation.
Verint (NASDAQ: VRNT) has announced significant success with its AI-powered Data Insights Bot across major brands. The bot is delivering rapid, groundbreaking contact center insights to business users, automating processes, and providing instant access to critical data. For instance:
- A major pharmaceutical brand automated dashboard creation, reducing a three-day weekly process to seconds.
- A global financial services firm streamlined reporting for quick access to insights.
- A global home and office services company now has instant access to agent availability reports, previously taking 3-4 days per week.
The Data Insights Bot allows business users to converse with contact center data, providing immediate AI business outcomes and automating access to vital insights, ultimately increasing agent capacity and enhancing customer experience.
Verint (NASDAQ: VRNT) has announced that a leading U.S. car rental company has purchased its TimeFlex Bot to reduce attrition among 400 reservations agents in its contact center. The bot provides unlimited schedule flexibility while improving schedule quality and automatically calculating the impact of shift changes based on forecasted volumes, capacity, and performance.
The TimeFlex Bot delivers a frictionless agent scheduling process that improves work/life balance for agents and reduces managerial review and approval time. It can be deployed in 30 days or less and integrates with any existing contact center ecosystem. Agents can learn to use the bot within minutes, making it a quick solution for improving employee retention and delivering AI business outcomes.
Verint (NASDAQ: VRNT) announced that a leading UK insurer has achieved significant business outcomes using their AI-powered bot. The insurer, which handles over 4 million customer interactions annually, deployed the Verint Exact Transcription Bot, resulting in:
1. $1 million savings in operational costs
2. 22% increase in customer satisfaction
3. Enhanced 360-degree view of cost center operations
4. Optimized business workflows
Jaime Meritt, Verint's chief product officer, emphasized the importance of clean, high-quality data in driving business insights and tangible outcomes, whether the focus is on cost reduction or improving customer experience.
Verint, a CX Automation Company, announced that a healthcare service provider has achieved a 10% increase in contact center agent capacity after implementing Verint's Intelligent Virtual Assistant (IVA). The provider, managing 10 million customer interactions annually, deployed Verint IVA to enhance efficiency and deliver AI-driven business outcomes.
The IVA provides agents with contextual information during customer interactions, reducing the need to consult lengthy manuals or supervisors. This has resulted in a 10% reduction in average interaction time, improving both customer experience and agent productivity. The healthcare provider, which primarily serves elderly and disabled customers, is now able to offer an improved mix of human touch and automation in their customer service approach.
Verint (NASDAQ: VRNT) announced that a major U.S. retailer has achieved a 50% reduction in hiring costs by implementing the Verint Interviewing Bot for contact center staffing. This automation tool has streamlined the initial candidate screening process for approximately 2,000 new agents annually, replacing a manual, two-step recruiting process. The Verint Interviewing Bot evaluates candidates' responses and identifies those most likely to succeed in specific roles, enhancing both hiring speed and quality. David Singer, Verint's global VP of go-to-market strategy, highlighted the competitive advantage provided by the bot in quickly identifying top candidates, thus lowering operating costs.
Verint (NASDAQ: VRNT) announced that a leading online retailer is expanding its deployment of Verint's AI-powered solutions across its e-commerce website and contact center. The retailer aims to enhance customer experience (CX), increase website containment, and reduce contact center costs. Verint's Intelligent Virtual Assistant (IVA) will automate customer support and transactions, while AI-powered bots will assist 400 agents to boost their capacity and performance. Verint's open platform promises flexibility and future-proof strategies for retailers.
Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.
Verint (NASDAQ: VRNT), known as The CX Automation Company™, has been awarded the 'Best Virtual Agent Solution' in the AI Breakthrough Awards for its Intelligent Virtual Assistant (IVA). The recognition highlights Verint's excellence in delivering AI-driven outcomes through its open platform, enabling personalized, human-like interactions across various digital and voice channels. This solution enhances containment rates and allows advanced interaction routing, providing measurable ROI for clients. The AI Breakthrough Awards celebrate innovation and success in AI and machine learning, with this year's event drawing over 5,000 nominations from 20+ countries. Verint's achievement underscores its commitment to enhancing customer experience (CX) through AI.
Verint (NASDAQ: VRNT) announced that a global insurance company has reported significant AI business outcomes using Verint's bots. The company deployed Verint Exact Transcription Bot, Verint Coaching Bot, and Verint Quality Bot in its contact centers. These bots boosted workflow efficiency, achieving a 97% increase in the Net Promoter Score (NPS) and saving $6 million in operating costs annually. The Exact Transcription Bot delivered a 95% call categorization accuracy, reducing repeat calls and enhancing customer journeys. The Coaching Bot and Quality Bot shortened policy renewal call durations by over three minutes, increasing agent capacity. These savings were realized within three months of deployment.
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