Verint Recognized as a Leading Vendor in the 2024 CRM Industry Leader Awards
Verint (NASDAQ: VRNT) has been recognized as a category leader in the 2024 CRM Industry Leader Awards, excelling in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management. The company's investments in AI and automation have been particularly noted, with its proprietary Verint Da Vinci™ generative AI technology receiving praise.
Analysts highlighted Verint's strengths in:
- Customer service bots that reduce costs while improving experiences
- Ability to analyze multiple data types for insights
- Strong workforce engagement and native CRM capabilities
- Robust workforce optimization features, including the innovative TimeFlex Bot
This recognition underscores Verint's success in delivering tangible AI business outcomes by increasing agent capacity and elevating customer experience in contact centers.
Verint (NASDAQ: VRNT) è stata riconosciuta come leader di categoria nei CRM Industry Leader Awards 2024, eccellendo in quattro categorie: Infrastruttura del Centro Contatti, Analisi delle Interazioni del Centro Contatti, Suite per l'Esperienza del Cliente e Gestione del Coinvolgimento della Forza Lavoro. Gli investimenti dell'azienda in AI e automazione sono stati particolarmente notati, con la sua tecnologia proprietaria di AI generativa Verint Da Vinci™ che ha ricevuto elogi.
Gli analisti hanno messo in evidenza i punti di forza di Verint in:
- Bot per il servizio clienti che riducono i costi migliorando nel contempo le esperienze
- Capacità di analizzare diversi tipi di dati per ottenere informazioni
- Forti capacità di coinvolgimento della forza lavoro e CRM nativo
- Robuste funzionalità di ottimizzazione della forza lavoro, incluso l'innovativo TimeFlex Bot
Questo riconoscimento sottolinea il successo di Verint nel fornire risultati aziendali tangibili grazie all'AI, aumentando la capacità degli agenti e migliorando l'esperienza del cliente nei centri contatti.
Verint (NASDAQ: VRNT) ha sido reconocida como líder de categoría en los Premios a los Líderes de la Industria CRM 2024, sobresaliendo en cuatro categorías: Infraestructura del Centro de Contacto, Análisis de Interacciones del Centro de Contacto, Suite de Experiencia del Cliente y Gestión del Compromiso de la Fuerza Laboral. Las inversiones de la compañía en IA y automatización han sido especialmente destacadas, con su tecnología patentada de IA generativa Verint Da Vinci™ recibiendo elogios.
Los analistas resaltaron las fortalezas de Verint en:
- Bots de servicio al cliente que reducen costos mientras mejoran las experiencias
- Capacidad para analizar múltiples tipos de datos en busca de información
- Fuertes capacidades de compromiso de la fuerza laboral y CRM nativo
- Sólidas características de optimización de la fuerza laboral, incluida la innovadora TimeFlex Bot
Este reconocimiento subraya el éxito de Verint en la entrega de resultados comerciales tangibles con IA al aumentar la capacidad de los agentes y elevar la experiencia del cliente en los centros de contacto.
Verint (NASDAQ: VRNT)는 2024 CRM 산업 리더 어워드에서 카테고리 리더로 인정받았으며, 컨택센터 인프라, 컨택센터 상호작용 분석, 고객 경험 스위트, 노동력 참여 관리의 네 가지 카테고리에서 뛰어난 성과를 거두었습니다. 회사의 AI 및 자동화에 대한 투자도 특히 주목받았으며, 독자적인 Verint Da Vinci™ 생성 AI 기술가 칭찬을 받았습니다.
분석가들은 Verint의 강점을 다음과 같이 강조했습니다:
- 비용을 절감하면서 고객 경험을 개선하는 고객 서비스 봇
- 통찰력을 위한 다양한 데이터 유형 분석 능력
- 강력한 노동력 참여 및 내장 CRM 기능
- 혁신적인 TimeFlex Bot을 포함한 견고한 노동력 최적화 기능
이 인식은 Verint가 AI 비즈니스 성과를 실현하여 에이전트의 역량을 강화하고 컨택센터에서 고객 경험을 개선하는 데 성공했음을 강조합니다.
Verint (NASDAQ: VRNT) a été reconnu comme leader de catégorie aux CRM Industry Leader Awards 2024, excelling dans quatre catégories : Infrastructure des Centres de Contact, Analyse des Interactions des Centres de Contact, Suite d'Expérience Client et Gestion de l'Engagement des Employés. Les investissements de l'entreprise dans l'IA et l'automatisation ont été particulièrement remarqués, avec sa technologie propriétaire de l'IA générative Verint Da Vinci™ recevant des éloges.
Les analystes ont mis en avant les forces de Verint dans :
- Des bots de service client qui réduisent les coûts tout en améliorant les expériences
- Capacité d'analyser plusieurs types de données pour obtenir des insights
- Solides capacités d'engagement des employés et CRM natif
- Fonctionnalités robustes d'optimisation de la main-d'œuvre, y compris le bot innovant TimeFlex
Cette reconnaissance souligne le succès de Verint à offrir des résultats commerciaux tangibles grâce à l'IA en augmentant la capacité des agents et en améliorant l'expérience client dans les centres de contact.
Verint (NASDAQ: VRNT) wurde als Kategoriesieger bei den 2024 CRM Industry Leader Awards anerkannt, mit herausragenden Leistungen in vier Kategorien: Kontaktzentrum-Infrastruktur, Interaktionsanalytik im Kontaktzentrum, Kundenerlebnis-Suite und Workforce Engagement Management. Die Investitionen des Unternehmens in KI und Automatisierung wurden besonders hervorgehoben, wobei die proprietäre Technologie von Verint Da Vinci™ generative KI besonders gelobt wurde.
Analysten hoben die Stärken von Verint hervor:
- Kundenservice-Bots, die Kosten senken und gleichzeitig die Erfahrungen verbessern
- Fähigkeit, mehrere Datentypen zur Gewinnung von Erkenntnissen zu analysieren
- Starke Mitarbeiterbindung und native CRM-Funktionen
- Robuste Funktionen zur Optimierung der Arbeitskräfte, einschließlich des innovativen TimeFlex Bot
Diese Anerkennung unterstreicht den Erfolg von Verint bei der Bereitstellung von greifbaren KI-Geschäftsergebnissen durch die Erhöhung der Agentenkapazität und die Verbesserung der Kundenerfahrung in Kontaktzentren.
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Honored for Innovation in CX Automation and Delivering AI Business Outcomes
CRM Magazine recognizes the leading vendors who point the way forward and drive innovation with the best products and capabilities in customer service, marketing and sales. The CRM Industry Leader Award winners are determined by an expert panel made up of twelve industry analysts and consultants.
Contact Center Infrastructure: CRM states that Verint has invested heavily in its contact center platforms in the past few years, with a lot of resources dedicated to automation. Rebecca Wettemann, founder and CEO of Valoir, emphasizes Verint’s attention to customer service bots, saying they “enable customers to automate tasks and interactions intelligently with AI that reduces costs while improving customer and agent experience.”
Contact Center Interaction Analytics: CRM notes that Verint is hailed for its strong solution built on its proprietary Verint Da Vinci™ generative AI technology. This, according to Donna Fluss – president of DMG Consulting – has led to multiple purpose-built bots and, unique to Verint, its reporting environment includes an audible text-to-speech, AI-powered voice reader. Wettemann praises Verint for its breadth of functionality, noting that its “ability to analyze multiple data types – interaction, survey and workforce performance data – with Da Vinci AI and its other analytics and its open data hub means it can help customers glean the insights they need to automate interactions and improve outcomes.”
Customer Experience Suite: Fluss says that CX automation is precisely where Verint has built its market positioning. She continues that the company offers “strong workforce engagement, AI, knowledge management, analytics, conversational AI, dozens of prebuilt automations and native CRM capabilities.”
Workforce Engagement Management (WEM): Wettemann notes that Verint “has some of the most robust workforce optimization capabilities in the market and continues to invest in innovation,” pointing to its TimeFlex Bot as “a great example of leveraging AI to improve agent engagement while driving scheduling efficiencies.”
“It’s truly an honor to be acknowledged in four categories by CRM Magazine and the analysts who are experts in this industry,” says Verint’s Jasen Williams, global vice president, Corporate Marketing. “We created our open platform to deliver tangible AI business outcomes by increasing agent capacity and elevating CX. CRM’s recognition confirms our platform and bots are successfully augmenting the human workforce while increasing ROI for contact centers everywhere.”
Visit Verint Open Platform and register for Engage 2024 to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
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Media Relations
Sue Huss
sue.huss@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
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