Verint Celebrates Winners of 2024 Engage Global Customer Awards
Verint announced the winners of its Global Customer Awards at Engage 2024, recognizing organizations using Verint solutions to deliver significant AI business outcomes. The awards, evaluated by industry analysts, honored excellence in categories such as Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Notable winners include Pfizer Connect (Platinum, Customer Engagement Champion), Qualfon (Platinum, Driving Success with Digital Engagement), PREMIER Bankcard (Platinum, Elevating Experience), a leading financial services technology provider (Platinum, Innovating with AI & Bots), and U.S. Bancorp (Platinum, Powering CX Automation). The awards highlight the successful implementation of digital solutions and AI to enhance customer satisfaction, improve efficiency, and achieve tangible business results in contact centers.
Verint ha annunciato i vincitori dei suoi Global Customer Awards durante Engage 2024, riconoscendo le organizzazioni che utilizzano le soluzioni Verint per ottenere significativi risultati aziendali con l'AI. I premi, valutati da analisti del settore, hanno premiato l'eccellenza in categorie come Campione del Coinvolgimento dei Clienti, Guidare il Successo con il Coinvolgimento Digitale, Elevare l'Esperienza, Innovare con AI e Bot, e Potenziare l'Automazione CX.
I vincitori notevoli includono Pfizer Connect (Platinum, Campione del Coinvolgimento dei Clienti), Qualfon (Platinum, Guidare il Successo con il Coinvolgimento Digitale), PREMIER Bankcard (Platinum, Elevare l'Esperienza), un fornitore leader di tecnologia per servizi finanziari (Platinum, Innovare con AI e Bot), e U.S. Bancorp (Platinum, Potenziare l'Automazione CX). I premi mettono in evidenza l'implementazione di soluzioni digitali e AI per migliorare la soddisfazione del cliente, aumentare l'efficienza e raggiungere risultati aziendali tangibili nei centri di contatto.
Verint anunció los ganadores de sus Global Customer Awards en Engage 2024, reconociendo a las organizaciones que utilizan soluciones de Verint para lograr importantes resultados empresariales con AI. Los premios, evaluados por analistas de la industria, honraron la excelencia en categorías como Campeón de Compromiso del Cliente, Impulsando el Éxito con el Compromiso Digital, Elevando la Experiencia, Innovando con AI y Bots, y Poderizando la Automatización de CX.
Los ganadores notables incluyen a Pfizer Connect (Platino, Campeón de Compromiso del Cliente), Qualfon (Platino, Impulsando el Éxito con el Compromiso Digital), PREMIER Bankcard (Platino, Elevando la Experiencia), un proveedor líder de tecnología de servicios financieros (Platino, Innovando con AI y Bots), y U.S. Bancorp (Platino, Poderizando la Automatización de CX). Los premios destacan la exitosa implementación de soluciones digitales y AI para mejorar la satisfacción del cliente, mejorar la eficiencia y lograr resultados comerciales tangibles en los centros de contacto.
Verint는 Engage 2024에서 Global Customer Awards 수상자를 발표하며, Verint 솔루션을 활용하여 중요한 AI 비즈니스 결과를 달성한 조직을 인정했습니다. 산업 분석가들이 평가한 이 상은 고객 참여 챔피언, 디지털 참여로 성공을 이끄는, 경험 향상, AI 및 봇 혁신, CX 자동화 강화와 같은 여러 카테고리에서의 우수성을 기렸습니다.
눈에 띄는 수상자에는 Pfizer Connect (플래티넘, 고객 참여 챔피언), Qualfon (플래티넘, 디지털 참여로 성공을 이끄는), PREMIER Bankcard (플래티넘, 경험 향상), 선도적인 금융 서비스 기술 제공업체 (플래티넘, AI 및 봇 혁신), 및 U.S. Bancorp (플래티넘, CX 자동화 강화)가 포함됩니다. 이 상은 고객 만족도를 높이고, 효율성을 개선하며, 연락 센터에서 실질적인 비즈니스 결과를 달성하기 위해 디지털 솔루션과 AI를 성공적으로 구현했음을 강조합니다.
Verint a annoncé les lauréats de ses Global Customer Awards lors de Engage 2024, reconnaissant les organisations utilisant les solutions Verint pour obtenir des résultats commerciaux significatifs grâce à l'IA. Les prix, évalués par des analystes de l'industrie, ont honoré l'excellence dans des catégories telles que Champion de l'Engagement Client, Promouvoir le Succès par l'Engagement Numérique, Élever l'Expérience, Innover avec l'IA et les Bots, et Accélérer l'Automatisation de l'Expérience Client.
Les lauréats notables comprennent Pfizer Connect (Platine, Champion de l'Engagement Client), Qualfon (Platine, Promouvoir le Succès par l'Engagement Numérique), PREMIER Bankcard (Platine, Élever l'Expérience), un fournisseur de technologie pour les services financiers de premier plan (Platine, Innover avec l'IA et les Bots), et U.S. Bancorp (Platine, Accélérer l'Automatisation de l'Expérience Client). Ces prix mettent en lumière la mise en œuvre réussie de solutions numériques et d'IA pour améliorer la satisfaction client, accroître l'efficacité et atteindre des résultats commerciaux tangibles dans les centres de contact.
Verint gab die Gewinner der Global Customer Awards während der Engage 2024 bekannt und ehrte Organisationen, die Verint-Lösungen nutzen, um signifikante KI-Geschäftsergebnisse zu erzielen. Die Auszeichnungen, die von Branchenanalysten bewertet wurden, würdigten Exzellenz in Kategorien wie Kundenengagement-Champion, Erfolg durch digitale Interaktion fördern, Erlebnis steigern, Innovation mit KI und Bots und CX-Automatisierung vorantreiben.
Bemerkenswerte Gewinner sind Pfizer Connect (Platin, Kundenengagement-Champion), Qualfon (Platin, Erfolg durch digitale Interaktion fördern), PREMIER Bankcard (Platin, Erlebnis steigern), ein führender Anbieter von Finanzdienstleistungstechnologie (Platin, Innovation mit KI und Bots) sowie U.S. Bancorp (Platin, CX-Automatisierung vorantreiben). Die Auszeichnungen heben die erfolgreiche Implementierung digitaler Lösungen und KI hervor, um die Kundenzufriedenheit zu steigern, die Effizienz zu verbessern und greifbare Geschäftsergebnisse in Kontaktzentren zu erzielen.
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Recognizes Leading Brands Across Multiple Industries for Customer Experience Excellence
Verint’s Engage Global Customer Awards recognize individuals and their respective organizations that are using Verint solutions to deliver significant, tangible AI business outcomes for their companies and customers. Winners were acknowledged for their ability to elevate customer experience in their organizations and awarded in the following categories: Customer Engagement Champion; Driving Success with Digital Engagement; Elevating Experience; Innovating with AI & Bots and Powering CX Automation.
This year, Verint invited Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, and Derek Top, research director and principal analyst from Opus Research, to evaluate the finalists and determine the winners of each category.
“We’re honoring the standout individuals and organizations that are harnessing the Verint Open Platform to enhance customer satisfaction while empowering their workforce,” says McGee-Smith. “They illustrate how embracing digital solutions like AI can lead to increased efficiency, enhanced agent performance and real business outcomes in the contact center.”
“In a year driven by AI innovation, the Verint Engage Global Customer Awards are a testament to the unwavering commitment of the pioneering companies that are successfully providing exceptional customer experiences,” added Top.
Following are the winners of the Verint Engage Global Customer Awards:
Customer Engagement Champion
- PLATINUM: Pfizer Connect, Pfizer
- GOLD: Mattias Liljeberg, Louisiana Blue
Driving Success with Digital Engagement
Elevating Experience
- PLATINUM: Angie McConnell, PREMIER Bankcard
- GOLD: Daniela Siani Paschoal, Claro Brasil
Innovating with AI & Bots
- PLATINUM: Customer Experience Business Analyst, Leading Financial Services Technology Provider
- GOLD: Customer Service Team, Bradesco Seguros
Powering CX Automation
- PLATINUM: Kerry S. Adams, U.S. Bancorp
- GOLD: Prasanna Chand, Wayfair
“Congratulations to the award winners for their exceptional accomplishments in improving CX automation,” says Verint’s Jasen Williams, global vice president, Corporate Marketing. “Their dedication to providing AI business outcomes to their customers sets a high standard for industry excellence.”
Visit Engage 2024 to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Media Relations
Sue Huss
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Investor Relations
Matthew Frankel
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Source: Verint
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