Verint Recognized as a Knowledge Management Category Leader
Verint (NASDAQ: VRNT) has been recognized as a top knowledge management category leader in a recent ISG Research report. The company ranked first among 11 vendors in the Knowledge Management (KM) Buyers Guide, excelling in Product Experience with top ratings in capability, reliability, and usability categories.
Keith Dawson, research director at ISG Research, emphasized the importance of AI in customer support and its role in amplifying knowledge management. Heather Richards, Verint's global VP of Go-To-Market Strategy, highlighted that Verint Knowledge Management powered by AI is important for contact center agents and self-service bots, delivering strong AI business outcomes and immediate ROI.
This recognition underscores Verint's position as a leader in CX automation and knowledge management solutions.
Verint (NASDAQ: VRNT) è stata riconosciuta come leader nella categoria gestione della conoscenza in un recente rapporto di ISG Research. L'azienda si è classificata al primo posto tra 11 fornitori nella Guida all'acquisto sulla gestione della conoscenza (KM), eccellendo nell'Esperienza del Prodotto con valutazioni elevate nelle categorie di capacità, affidabilità e usabilità.
Keith Dawson, direttore di ricerca presso ISG Research, ha sottolineato l'importanza dell'IA nel supporto clienti e il suo ruolo nell'amplificare la gestione della conoscenza. Heather Richards, VP globale di Verint per la Strategia Go-To-Market, ha evidenziato che la Gestione della Conoscenza di Verint alimentata dall'IA è importante per gli agenti dei centri di contatto e i bot di self-service, offrendo risultati aziendali solidi grazie all'IA e un ROI immediato.
Questo riconoscimento sottolinea la posizione di Verint come leader nelle soluzioni di automazione dell’esperienza cliente e gestione della conoscenza.
Verint (NASDAQ: VRNT) ha sido reconocida como líder en la categoría de gestión del conocimiento en un reciente informe de ISG Research. La compañía ocupó el primer lugar entre 11 proveedores en la Guía de Compradores de Gestión del Conocimiento (KM), destacándose en la Experiencia del Producto con calificaciones máximas en las categorías de capacidad, fiabilidad y usabilidad.
Keith Dawson, director de investigación en ISG Research, enfatizó la importancia de la IA en el soporte al cliente y su papel en la amplificación de la gestión del conocimiento. Heather Richards, VP global de Verint para la Estrategia Go-To-Market, destacó que la Gestión del Conocimiento de Verint impulsada por IA es crucial para los agentes de centros de contacto y los bots de autoservicio, proporcionando resultados empresariales sólidos gracias a la IA y un ROI inmediato.
Este reconocimiento subraya la posición de Verint como líder en soluciones de automatización de la experiencia del cliente y gestión del conocimiento.
Verint (NASDAQ: VRNT)는 최근 ISG Research 보고서에서 지식 관리 카테고리 리더로 인정받았습니다. 이 회사는 지식 관리 (KM) 구매자 가이드에서 11개 공급업체 중 1위를 차지했으며, 기능, 신뢰성, 사용성 카테고리에서 우수한 제품 경험으로 최고 평가를 받았습니다.
ISG Research의 연구 이사인 Keith Dawson은 고객 지원에서 AI의 중요성과 지식 관리의 증대에서의 역할을 강조했습니다. Verint의 글로벌 시장 전략 VP인 Heather Richards는 AI 기반 Verint 지식 관리가 콜센터 상담원과 셀프 서비스 봇을 위해 중요하며, 강력한 AI 비즈니스 성과와 즉각적인 ROI를 제공한다는 점을 강조했습니다.
이번 인식은 고객 경험 자동화 및 지식 관리 솔루션에서 Verint의 리더십을 강조합니다.
Verint (NASDAQ: VRNT) a été reconnue comme un leader dans la catégorie gestion des connaissances dans un récent rapport d’ISG Research. L'entreprise s'est classée première parmi 11 fournisseurs dans le Guide d'achat de la Gestion des Connaissances (KM), se distinguant par son expérience produit avec des évaluations élevées dans les catégories de capacité, de fiabilité et d'utilisabilité.
Keith Dawson, directeur de recherche chez ISG Research, a souligné l'importance de l'IA dans le support client et son rôle dans l'amplification de la gestion des connaissances. Heather Richards, VP mondiale de la stratégie Go-To-Market chez Verint, a mis en avant que la Gestion des Connaissances de Verint alimentée par l'IA est essentielle pour les agents des centres de contact et les bots de libre-service, offrant de solides résultats commerciaux grâce à l'IA et un retour sur investissement immédiat.
Cette reconnaissance souligne la position de Verint en tant que leader des solutions d'automatisation de l'expérience client et de gestion des connaissances.
Verint (NASDAQ: VRNT) wurde in einem aktuellen Bericht von ISG Research als führendes Unternehmen in der Kategorie Wissensmanagement ausgezeichnet. Das Unternehmen belegte den ersten Platz unter 11 Anbietern im Wissensmanagement (KM) Käuferleitfaden und erzielte herausragende Bewertungen in den Kategorien Funktionalität, Zuverlässigkeit und Benutzerfreundlichkeit.
Keith Dawson, Forschungsleiter bei ISG Research, betonte die Bedeutung von KI im Kundensupport und deren Rolle bei der Verstärkung des Wissensmanagements. Heather Richards, globale VP für Go-To-Market-Strategie bei Verint, unterstrich, dass das von KI unterstützte Wissensmanagement von Verint für die Mitarbeiter im Kundenservice und für Selbstbedienungsbots wichtig ist und starke Geschäftsergebnisse sowie eine sofortige Rentabilität liefert.
Diese Auszeichnung unterstreicht Verints Position als führendes Unternehmen in den Bereichen CX-Automatisierung und Wissensmanagementlösungen.
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ISG Research Ranked Verint a Top Leader in Knowledge Management Buyers Guide
ISG Research ranked Verint as the top leader among 11 vendors in the Knowledge Management (KM) Buyers Guide. Verint KM ranked first in Product Experience with first place ratings in capability, reliability and usability categories, earning the title of Product Experience Leader.
“The emergence of AI as a customer support tool has spotlighted the need for enterprises to rethink how they organize their company knowledge. AI is not just a new technology, but an amplification of knowledge management itself,” says Keith Dawson, research director, CX, ISG Research. “Knowledge is key to better service outcomes and AI is the key to mastering it.”
According to Verint’s Heather Richards, global vice president, Go-To-Market Strategy, “Verint Knowledge Management powered by AI is critical for contact center agents and self-service bots. It is designed to deliver strong AI business outcomes and ISG’s validation confirms we can deliver that immediate ROI.”
Learn more by reading the ISG Research Knowledge Management Buyers Guide and visiting Verint Knowledge Management.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint
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