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Verint Systems Inc (VRNT) delivers AI-powered actionable intelligence solutions for global enterprises, specializing in customer engagement optimization and security analytics. This dedicated news hub provides investors and industry professionals with centralized access to official corporate communications and market-moving developments.
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Verint (NASDAQ: VRNT) announced that a leading online retailer is expanding its deployment of Verint's AI-powered solutions across its e-commerce website and contact center. The retailer aims to enhance customer experience (CX), increase website containment, and reduce contact center costs. Verint's Intelligent Virtual Assistant (IVA) will automate customer support and transactions, while AI-powered bots will assist 400 agents to boost their capacity and performance. Verint's open platform promises flexibility and future-proof strategies for retailers.
Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.
Verint (NASDAQ: VRNT), known as The CX Automation Company™, has been awarded the 'Best Virtual Agent Solution' in the AI Breakthrough Awards for its Intelligent Virtual Assistant (IVA). The recognition highlights Verint's excellence in delivering AI-driven outcomes through its open platform, enabling personalized, human-like interactions across various digital and voice channels. This solution enhances containment rates and allows advanced interaction routing, providing measurable ROI for clients. The AI Breakthrough Awards celebrate innovation and success in AI and machine learning, with this year's event drawing over 5,000 nominations from 20+ countries. Verint's achievement underscores its commitment to enhancing customer experience (CX) through AI.
Verint (NASDAQ: VRNT) announced that a global insurance company has reported significant AI business outcomes using Verint's bots. The company deployed Verint Exact Transcription Bot, Verint Coaching Bot, and Verint Quality Bot in its contact centers. These bots boosted workflow efficiency, achieving a 97% increase in the Net Promoter Score (NPS) and saving $6 million in operating costs annually. The Exact Transcription Bot delivered a 95% call categorization accuracy, reducing repeat calls and enhancing customer journeys. The Coaching Bot and Quality Bot shortened policy renewal call durations by over three minutes, increasing agent capacity. These savings were realized within three months of deployment.
Verint (NASDAQ: VRNT), a CX automation company, has been selected by a leading financial services firm to deploy its Open Platform in their 1,800-agent contact center. The firm's choice was influenced by Verint's open approach and ability to deliver measurable AI business outcomes. Verint's platform will unify previously siloed behavioral data. Additionally, multiple AI-powered bots, including the PII Redaction Bot, Exact Transcription Bot, and Data Insights Bot, will be implemented to enhance data accuracy and security. Chief Revenue Officer Steve Seger emphasized Verint's compatibility with the firm’s existing ecosystem, promising rapid innovation and transformation into tangible AI business outcomes.
Verint (NASDAQ: VRNT) has enabled a leading U.S. travel company to achieve a 95% self-service containment rate using its AI-powered Intelligent Virtual Assistant (IVA) bots. These bots handle six million digital interactions annually for travel bookings, changes, and cancellations. The travel company reported positive customer experiences with these bots. According to Heather Richards, Verint's VP of go-to-market strategy, Verint IVA significantly impacts business outcomes, enabling better customer service, reduced operating costs, and increased revenue. Companies can deploy Verint IVA in 30 days and see a 20% rise in self-service containment rates.
Verint (NASDAQ: VRNT) announced that a Fortune 500 brand utilized Verint Quality Bots to modernize their quality management program, resulting in an estimated savings of $2 million. The transition from a manual process to an AI-driven one enhanced accuracy and efficiency, covering 100% of customer interactions. This deployment saved the equivalent of 20 full-time quality managers and allowed for increased focus on agent coaching. Additionally, agent evaluation accuracy improved by 34%, contributing to better performance and employee satisfaction. Verint claims a significant ROI within 30 days of implementation.
Verint (NASDAQ: VRNT) has secured a $13 million multi-year contract with a Fortune 25 brand to deploy AI-powered bots in its contact center. The deal involves implementing two bots—Verint Knowledge Creation Bot and Verint Knowledge Suggestion Bot—across 60,000 agents. These bots are embedded in the Verint Knowledge Management application on the Verint Open Platform. The goal is to enhance both customer and agent experiences while reducing operational costs. The Knowledge Creation Bot generates high-quality knowledge articles to help agents respond more accurately, whereas the Suggestion Bot provides contextual information during interactions to improve first call resolutions and reduce handling times.
Verint (NASDAQ: VRNT) has announced that a major multinational hotel brand is leveraging its Intelligent Virtual Assistant (IVA) to manage over 10 million digital and voice interactions annually. The Verint IVA increases self-service containment by 60%, allowing guests to handle travel changes, reservations, and issue resolution more efficiently. The platform seamlessly transitions between bots and human agents while maintaining context, enhancing customer satisfaction and loyalty. The initiative has led to significant cost savings and improved customer experiences.
Verint announced strong Q1 results for FYE 2025. Revenue was $221 million, up 2% year-over-year on a reported basis and 5% adjusted for divestiture. Diluted EPS was $0.16 GAAP and $0.59 non-GAAP, reflecting 11% growth. SaaS revenue grew 20%, with new bundled SaaS ACV bookings up 25%. The company raised its revenue outlook to $933 million (+/- 2%) and non-GAAP diluted EPS to $2.90, reflecting 5% and 6% growth, respectively.
The company credits the success to its AI-powered bots and open platform, which many leading brands adopted to enhance customer experience and reduce labor costs. Verint's gross margin improved by over 250bps year-over-year. The company expects strong demand to continue, as evidenced by its advanced-stage bundled SaaS pipeline, which is up over 20% year-over-year.
