Verint Wins AI Breakthrough Award for “Best Virtual Agent Solution”

Rhea-AI Summary

Verint (NASDAQ: VRNT), known as The CX Automation Company™, has been awarded the 'Best Virtual Agent Solution' in the AI Breakthrough Awards for its Intelligent Virtual Assistant (IVA). The recognition highlights Verint's excellence in delivering AI-driven outcomes through its open platform, enabling personalized, human-like interactions across various digital and voice channels. This solution enhances containment rates and allows advanced interaction routing, providing measurable ROI for clients. The AI Breakthrough Awards celebrate innovation and success in AI and machine learning, with this year's event drawing over 5,000 nominations from 20+ countries. Verint's achievement underscores its commitment to enhancing customer experience (CX) through AI.

The Company Continues to be Recognized for AI Innovation Delivering Tangible AI Business Outcomes

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced that its Verint Intelligent Virtual Assistant (IVA) has been honored as the “Best Virtual Agent Solution” in the seventh annual AI Breakthrough Awards program. This accolade, presented by prominent market intelligence organization AI Breakthrough, recognizes the best companies, technologies and products in the Artificial Intelligence (AI) industry.

Available on the Verint Open Platform, the Verint IVA solution increases CX automation by delivering personalized, human-like interactions across digital and voice channels. Verint IVA boosts containment rates and powers advanced interaction routing to drive tangible and measurable return on investment.

"Verint's open platform approach delivers significant AI-driven business outcomes and proven ROI for organizations," says Jasen Williams, senior vice president, global marketing at Verint. "This award recognizes our unique, proven ability to drive AI outcomes now for clients, reducing operating cost and elevating CX."

The mission of the AI Breakthrough Awards is honoring excellence and recognizing the innovation, hard work and success in a range of AI and machine learning related categories.These include Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and more. This year’s program attracted more than 5,000 nominations from over 20 countries throughout the world.

“Customers expect excellent experiences regardless of how they contact companies, including automated channels. This has necessitated sophisticated conversational AI that works on voice, digital and messaging channels,” said Steve Johansson, managing director, AI Breakthrough. “Congratulations to Verint on winning Best Virtual Agent Solution.”

Visit Verint Intelligent Virtual Assistant to learn more.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240626709718/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

Source: Verint

FAQ

What award did Verint's Intelligent Virtual Assistant (IVA) win?

Verint's Intelligent Virtual Assistant (IVA) won the 'Best Virtual Agent Solution' at the seventh annual AI Breakthrough Awards.

What is the significance of Verint winning the 'Best Virtual Agent Solution' award?

Winning the 'Best Virtual Agent Solution' award highlights Verint's excellence in AI innovation, delivering personalized and human-like interactions that enhance customer experience and provide measurable ROI.

How does Verint's Intelligent Virtual Assistant (IVA) improve customer experience (CX)?

Verint's IVA improves customer experience by providing personalized, human-like interactions across digital and voice channels, increasing containment rates, and enabling advanced interaction routing.

What features does Verint's Intelligent Virtual Assistant (IVA) offer?

Verint's IVA offers features such as personalized human-like interactions, enhanced containment rates, and advanced interaction routing across digital and voice channels.

How many nominations were received for this year's AI Breakthrough Awards?

This year's AI Breakthrough Awards received over 5,000 nominations from more than 20 countries.