Verint Awarded $6.5 Million Deal from Top 10 U.S. Public Utility Company to Deploy Multiple AI-powered Bots

Rhea-AI Summary

Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.

Utility Company Looking for Tangible AI Business Outcomes Quickly Deployed in Existing Workflows

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The CX Automation Company^™, today announced that a top 10 U.S. public utility company signed a multi-year contract for the Verint Open Platform. They plan to increase CX automation and deliver AI business outcomes in their 1,800-agent contact center.

The utility company’s CX automation goals include reducing costs, elevating insights into customer trends, improving retention, identifying upsell opportunities and taking a more holistic approach to quality. To achieve these outcomes, Verint will deploy four AI-powered bots: Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot and Verint Quality Bot.

“Public utilities are embracing CX automation to elevate their customer experiences with the same budget and resources,” says Verint’s Steve Seger, chief revenue officer. “The Verint Open Platform transforms the latest AI technology innovation into tangible AI business outcomes that are quickly deployed in existing workflows.”

For more information, visit Verint Open Platform.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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Media Relations

Sue Huss

sue.huss@verint.com



Investor Relations

Matthew Frankel

matthew.frankel@verint.com

Source: Verint

FAQ

What is the recent contract Verint (VRNT) secured?

Verint secured a $6.5 million multi-year contract with a top 10 U.S. public utility company.

How will the $6.5 million contract impact Verint's AI deployment?

The contract will enable Verint to deploy its Open Platform with four AI-powered bots to enhance CX automation in the utility company's 1,800-agent contact center.

What are the goals of the top 10 U.S. public utility company in using Verint's AI-powered bots?

The goals include reducing costs, gaining customer insights, improving retention, identifying upsell opportunities, and adopting a holistic quality approach.

Which AI-powered bots will Verint deploy under the new contract?

Verint will deploy the Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot.

What does Verint's chief revenue officer say about the new contract?

Steve Seger stated that the Verint Open Platform can transform AI technology innovations into tangible business outcomes that are quickly integrated into existing workflows.