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Verint Systems Inc (VRNT) delivers AI-powered actionable intelligence solutions for global enterprises, specializing in customer engagement optimization and security analytics. This dedicated news hub provides investors and industry professionals with centralized access to official corporate communications and market-moving developments.
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Verint (NASDAQ: VRNT) announced that a multinational bank has successfully utilized its AI-powered Coaching Bot to significantly enhance up-sell close rates in contact centers. The bot provides real-time guidance, allowing agents to deliver the right up-sell offer at the right moment. Over a span of two months, this deployment resulted in a remarkable 48% increase in sales from contact centers. Daniel Ziv, Verint's vice president of go-to-market, emphasized the bot's capability to transform agents into more effective sales representatives, potentially driving substantial revenue increases.
Verint (NASDAQ: VRNT), known for CX automation, has secured a $4 million deal with a regional healthcare insurer to replace a 10-year incumbent's applications with Verint's AI-powered solutions.
The contract includes deploying the Verint Open Platform and four AI bots: Data Insights Bot, Interaction Wrap Up Bot, Coaching Bot, and Quality Bot.
This initiative aims to modernize the insurer's contact centers and enhance CX automation. The agreement is part of Verint's fiscal first-quarter roadmap and is a 36-month Bundled SaaS booking.
Verint (NASDAQ: VRNT) announced securing a $4 million multi-year contract from a top five U.S. bank to enhance customer experience (CX) automation in their contact center using the Verint Open Platform. The contract will cover 5,000 agents out of the bank's 40,000 agents, with an option for further expansion. Discussions are also underway regarding the implementation of AI-powered bots, which are not included in the current contract.
Dan Bodner, Verint's CEO, expressed confidence in the company's ability to support large brands in modernizing their contact centers and driving AI business outcomes. The initiative aims to improve CX by leveraging advanced AI solutions offered by Verint.
Verint (NASDAQ: VRNT) has announced that a leading consumer financial services firm is utilizing Verint's Intelligent Virtual Assistant (IVA) to automate 80% of customer interactions, handling approximately 14 million voice and digital interactions annually. This deployment has reportedly increased operational efficiency, expanded service hours, lowered costs, and improved customer experience. The IVA was initially launched on digital chat channels, achieving an 80% containment rate, and later expanded to internal helpdesk and customer-facing voice channels. According to Heather Richards, Verint's VP of go-to-market strategy, Verint IVA's scalable design and AI-driven machine learning capabilities contribute to its strong performance.
Verint (NASDAQ: VRNT) announced it will release its first quarter financial results for the period ending April 30, 2024, on Tuesday, June 4, 2024. The company will hold a conference call at 4:30 p.m. ET on the same day to review these results and discuss its future outlook. The earnings press release will be made public after the market closes that day. Investors can view a real-time webcast of the conference call, including presentation slides, on Verint's Investor Relations webcast page. Participants can register in advance to receive dial-in numbers and a unique PIN for access.
Verint (NASDAQ: VRNT) has secured a $4 million contract with a major Australian bank to deploy its Workforce Management (WFM) and AI-powered TimeFlex Bot across 5,000 employees. This new contract signifies the bank's shift from another vendor's WFM solution to Verint's platform. Key benefits of the TimeFlex Bot include unlimited schedule changes, reduced employee attrition and absenteeism, and improved work/life balance for contact center agents. Previously, a multinational insurance company reported saving $2,000 per agent annually and reducing attrition by 30% using TimeFlex Bot.
Verint (NASDAQ: VRNT) has secured a $7 million contract with a longstanding Fortune 100 insurance customer. The three-year renewal involves the deployment of Verint’s Open Platform in a hybrid cloud mode to enhance AI-driven business outcomes. This deal features Verint's Work Allocation Bot, which uses AI models and behavioral data to optimize workforce efficiency by assigning tasks to the most suitable employees. The contract, signed in April and included in Verint’s fiscal Q1 roadmap, demonstrates the flexibility and value of Verint's hybrid cloud architecture for large enterprises.
Verint, a CX Automation Company, secured a $7 million contract with a Fortune 500 brand to deliver AI business outcomes. The customer will enhance CX automation by utilizing a hybrid cloud and deploying four AI-powered bots. Verint's Open Platform enables seamless integration of on-premises solutions with AI-powered bots in the cloud, providing measurable business benefits without the need for full cloud migration.
Verint (NASDAQ: VRNT) secures an eight-digit contract with a major retailer to enhance customer experience (CX) automation in contact centers. The company's AI solutions were chosen for their ability to deliver business outcomes through an open platform and AI-powered bots. This contract showcases Verint's leadership in CX automation.
