Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Rhea-AI Summary

Verint's Intelligent Virtual Assistant (IVA) receives 'highly commended' recognition in the 'Best Conversational Intelligence Solution' category at the 2024 CX Awards. Verint's Open Platform wins in the 'Best Use of Artificial Intelligence (AI)' category, solidifying its position as a customer experience automation leader. The awards highlight Verint's ability to deliver strong AI business outcomes globally, enhancing contact center operations with AI-powered bots and providing actionable responses in over 40 languages.

Verint IVA Earns "Highly Commended" Recognition in "Best Conversational Intelligence Solution" Category

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards. Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category. These accolades underscore Verint's position as a market leader in the customer experience (CX) automation category.

“We are honored to be recognized with the ‘Best of AI’ CX award,” says Verint’s Dan Bodner, chairman and chief executive officer. “Our open platform delivers strong AI business outcomes to our customers around the world, in their contact centers and across the enterprise.”

CX Today hosted the CX Awards where groundbreaking innovations and achievements in customer experience are celebrated worldwide. The panel of 16 judges was made up of prestigious industry experts and analysts. Judging was based on an organization’s ability to demonstrate innovation, improved experience, and execution.

The Verint Open Platform makes it possible to modernize a brand’s contact center operations with AI-powered bots without requiring a risky or disruptive rip and replace of the entire ecosystem. An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category. Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels. With the ability to operate in over 40 languages, Verint IVA proactively aids customers by offering guided solutions, captures valuable insights, and seamlessly transitions interactions to live agents.

"Verint's exceptional solutions and capabilities in the ‘Best Use of AI’ has helped push the category forward, and we are thrilled to see their accomplishments acknowledged at CX Awards 2024," said Charlie Mitchell, senior editor at CX Today and host of the awards.

Visit Verint Open Platform and Verint Intelligent Virtual Assistant to learn more.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including approximately 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company^®, is proud to be Certified^™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240409578211/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What recognition did Verint's Intelligent Virtual Assistant (IVA) receive at the 2024 CX Awards?

Verint's IVA received a 'highly commended' recognition in the 'Best Conversational Intelligence Solution' category at the 2024 CX Awards.

In which category did Verint's Open Platform win at the 2024 CX Awards?

Verint's Open Platform won in the 'Best Use of Artificial Intelligence (AI)' category at the 2024 CX Awards.

How does Verint's Open Platform enhance contact center operations?

Verint's Open Platform modernizes contact center operations with AI-powered bots without requiring a disruptive rip and replace of the entire ecosystem.

What are the key capabilities of Verint Intelligent Virtual Assistant (IVA)?

Verint IVA transcends basic Q&A interactions, offers guided solutions, captures valuable insights, operates in over 40 languages, and seamlessly transitions interactions to live agents.

Who acknowledged Verint's accomplishments at the CX Awards 2024?

Charlie Mitchell, senior editor at CX Today and host of the awards, acknowledged Verint's accomplishments at the CX Awards 2024.