Verint Names Dave Rhodes as Chief Executive Officer

Key Terms

cx automation technical

Customer experience (CX) automation uses software and simple rules to handle routine interactions and personalize communications across channels like chat, email, phone, and in-app messages. Investors care because it can lower service costs, speed responses, and reduce customer loss—much like a self-checkout speeds a store while freeing staff for complex tasks—helping companies scale, improve satisfaction, and make revenue and cost trends more predictable.

workforce engagement technical

Workforce engagement measures how motivated, committed and connected employees are to their jobs and the organization’s goals, reflected in their willingness to put in extra effort, stay with the employer and contribute ideas. For investors it matters because higher engagement tends to raise productivity, product quality and innovation while lowering turnover and error-related costs — like a well-oiled machine that runs more efficiently and reliably, improving the odds of steady earnings and lower operational risk.

agentic technical

"Agentic" describes the quality of being proactive and capable of making independent decisions that influence outcomes. It reflects a person's or entity's ability to act with purpose and control, rather than passively accepting circumstances. For investors, recognizing agentic behavior can signal confidence and initiative, which may impact market dynamics and decision-making strategies.

conversational ai technical

Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.

copilot bots technical

Copilot bots are automated AI assistants embedded in software that help people complete tasks—like drafting emails, summarizing reports, suggesting code, or guiding workflows—by offering real-time suggestions and actions. For investors, they matter because they can reduce labor costs, speed operations, and create new product advantages, but they also introduce risks around accuracy, data privacy, and regulatory oversight that can affect a company’s performance and valuation.

cx analytics technical

Customer experience (CX) analytics is the practice of collecting and studying customer feedback, behavior and interactions across channels to understand how people perceive and use a company's products or services. For investors, CX analytics matter because they reveal trends in satisfaction, repeat business and potential churn—like reading customer moods and habits to predict future sales and operational risks—helping assess a company’s growth and competitive strength.

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Industry Veteran to Lead Combined Verint–Calabrio Organization as the Company Accelerates Its CX Automation Vision

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^®, The CX Automation Company™, today announced Dave Rhodes has been named Chief Executive Officer of Verint, effective immediately. Rhodes, who previously served as CEO of Calabrio prior to its combination with Verint, will lead the newly unified organization as it pursues its vision of becoming the definitive leader in CX Automation.

Verint CEO Dave Rhodes

"Dave is exactly the right leader for this moment," said Mike Lipps, chairman at Verint. "He brings a proven track record of scaling high-growth software businesses, a deep understanding of the CX and workforce engagement market, and a clear-eyed vision for what this combined company can become. The board has full confidence in Dave's ability to build on Verint's extraordinary foundation and accelerate our path to market leadership."

Rhodes assumes leadership of a company that now combines Verint's global enterprise automation capabilities and AI-powered platform with Calabrio's widely adopted workforce engagement solutions. The combination creates one of the largest customer experience data sets in the world and a portfolio that spans workforce engagement, agentic and conversational AI, copilot bots and CX analytics.

"We are in a rare moment," said Dave Rhodes, chief executive officer at Verint. "Brands are under enormous pressure to harness AI to drive tangible business value, immediately. At Verint, our customers are already navigating this moment to achieve higher sales, lower churn and unlock groundbreaking levels of workforce productivity. We are uniquely positioned to transform this industry and drive CX Automation to unprecedented levels.”

"Bringing these organizations together under one leadership team and one brand is how we deliver on the promise we've made to our customers," Rhodes added. "Business outcomes, now — that's what we deliver, and that's what sets us apart."

Learn how Verint’s AI-powered solutions provide stronger, faster, measurable outcomes.

About Verint

Verint^® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Systems Inc., its parent or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260224476788/en/

Media Relations
Andi Barnett
andrea.barnett@verint.com

Source: Verint