Leading Hotel Brand Increases Self-Service Containment by 60 Percent Across More Than 10 Million Customer Interactions Annually with Verint Bots

Rhea-AI Summary

Verint (NASDAQ: VRNT) has announced that a major multinational hotel brand is leveraging its Intelligent Virtual Assistant (IVA) to manage over 10 million digital and voice interactions annually. The Verint IVA increases self-service containment by 60%, allowing guests to handle travel changes, reservations, and issue resolution more efficiently. The platform seamlessly transitions between bots and human agents while maintaining context, enhancing customer satisfaction and loyalty. The initiative has led to significant cost savings and improved customer experiences.

Positive

• Verint IVA boosts self-service containment by 60%.
• Manages over 10 million customer interactions annually.
• Significant cost savings for the hotel brand.
• Enhanced customer experience and loyalty.
• Seamless transition from bot to human agents, maintaining context.

Negative

• No concrete financial figures provided.
• Risk of over-reliance on AI without human oversight.
• Potential initial costs for implementing AI solutions.

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually.

Verint IVA makes it easy for hotel guests to change their travel plans, make reservations and solve issues through personalized conversations with Verint bots. Verint IVA also seamlessly transitions guests to live agents when needed, passing along all relevant context from the bot conversation to better connect self-service and assisted-service customer experiences.

“Verint IVA delivers significant AI business outcomes by increasing the number of customer interactions that can be fully contained by the Verint AI-powered bot and also delivering high customer satisfaction,” says Verint’s Heather Richards, vice president, go-to-market. “The hotel brand has reported that Verint IVA not only generated significant cost savings from a 60 percent increase in containment, but also elevated the customer experience and drove increased customer loyalty.”

Verint IVA includes multiple AI-powered bots working together to achieve industry leading self-service containment rates and high impacts on AI business outcomes. These bots are part of a large team of AI-powered bots available within the Verint Open Platform.

Visit Verint IVA to learn more.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240605117871/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

How much did the Verint IVA increase self-service containment for the hotel brand?

The Verint IVA increased self-service containment by 60%.

How many customer interactions does the Verint IVA manage for the hotel brand annually?

The Verint IVA manages over 10 million digital and voice interactions annually.

What are the benefits of using Verint IVA according to the press release?

The Verint IVA offers significant cost savings, enhanced customer satisfaction, and increased customer loyalty.

How does Verint IVA handle the transition between bots and human agents?

Verint IVA seamlessly transitions guests to live agents when needed, maintaining context from the bot conversation.

What is the stock symbol for Verint?

The stock symbol for Verint is VRNT.