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Verint Systems Inc (VRNT) delivers AI-powered actionable intelligence solutions for global enterprises, specializing in customer engagement optimization and security analytics. This dedicated news hub provides investors and industry professionals with centralized access to official corporate communications and market-moving developments.
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Verint has launched the Knowledge Automation Bot, a new addition to its Agent Copilot Bots lineup. This AI-powered bot automatically searches multiple enterprise content sources and uses Gen AI to summarize results into a single, quick response to customer questions. The bot aims to increase agent capacity and improve customer experience without requiring lengthy content migration or knowledge management re-writing projects.
According to Heather Richards, Verint's vice president of Go-to-Market, the Knowledge Automation Bot can reduce average call duration by 45 seconds. This innovative approach allows brands to revamp their knowledge management strategy in days rather than months, potentially leading to stronger and faster AI business outcomes for contact centers.
Verint announced the winners of its Global Customer Awards at Engage 2024, recognizing organizations using Verint solutions to deliver significant AI business outcomes. The awards, evaluated by industry analysts, honored excellence in categories such as Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Notable winners include Pfizer Connect (Platinum, Customer Engagement Champion), Qualfon (Platinum, Driving Success with Digital Engagement), PREMIER Bankcard (Platinum, Elevating Experience), a leading financial services technology provider (Platinum, Innovating with AI & Bots), and U.S. Bancorp (Platinum, Powering CX Automation). The awards highlight the successful implementation of digital solutions and AI to enhance customer satisfaction, improve efficiency, and achieve tangible business results in contact centers.
Verint and Five9 have announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. This integration delivers tangible business outcomes to organizations with full cloud-to-cloud connectivity. The partnership aims to make it easier for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions.
Key points:
- Native cloud-to-cloud integration fully supported by Five9
- Enhanced partner ecosystem for both organizations
- Seamless access to industry-leading technologies in the cloud
- Superior control and choice for customers in selecting and deploying CX automation solutions
This collaboration strengthens both companies' commitment to providing customers with best-fit technology solutions backed by professional services and support staff.
Verint (NASDAQ: VRNT) has been recognized as a category leader in the 2024 CRM Industry Leader Awards, excelling in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management. The company's investments in AI and automation have been particularly noted, with its proprietary Verint Da Vinci™ generative AI technology receiving praise.
Analysts highlighted Verint's strengths in:
- Customer service bots that reduce costs while improving experiences
- Ability to analyze multiple data types for insights
- Strong workforce engagement and native CRM capabilities
- Robust workforce optimization features, including the innovative TimeFlex Bot
This recognition underscores Verint's success in delivering tangible AI business outcomes by increasing agent capacity and elevating customer experience in contact centers.
Verint (NASDAQ: VRNT), The CX Automation Company™, has announced that contact centers across multiple industries are deploying Verint Bots to identify optimal upsell and cross-sell opportunities, resulting in significant sales momentum and revenue generation. The AI-powered bots have shown impressive results:
1. An automotive retailer using Verint Exact Transcription Bot and Quality Bot expects to increase customer propensity to buy by up to 90%.
2. A large bank saw upsell offers increase by 62% and sales grow by 48% across 500 agents in just two months using the Verint Coaching Bot.
3. A financial firm experienced a 15% boost in insurance product sales within three months using Verint Speech Analytics, Quality Bots, and Coaching Bots.
These implementations are generating millions of dollars in revenue for Verint's customers, demonstrating the rapid and strong AI business outcomes achievable with Verint's technology.
Verint (NASDAQ: VRNT) has been recognized as a top knowledge management category leader in a recent ISG Research report. The company ranked first among 11 vendors in the Knowledge Management (KM) Buyers Guide, excelling in Product Experience with top ratings in capability, reliability, and usability categories.
Keith Dawson, research director at ISG Research, emphasized the importance of AI in customer support and its role in amplifying knowledge management. Heather Richards, Verint's global VP of Go-To-Market Strategy, highlighted that Verint Knowledge Management powered by AI is important for contact center agents and self-service bots, delivering strong AI business outcomes and immediate ROI.
This recognition underscores Verint's position as a leader in CX automation and knowledge management solutions.
Verint (NASDAQ: VRNT) has been recognized as a customer experience category leader in a recent ISG Research report. The company's Open Platform, powered by behavioral data and Verint Da Vinci AI, ranked in the top three across two categories: Product Experience (Reliability and Usability) and Customer Experience. Verint was also cited as an 'exemplary' vendor in meeting overall product and customer experience criteria.
The ISG report highlights the shift from traditional CRM to Customer Experience Management (CXM), which focuses on interactions across the customer journey. Verint's approach to achieving AI business outcomes for customers has been validated, emphasizing cost reduction, enhanced customer experience, and immediate value delivery.
Verint (Nasdaq: VRNT), The CX Automation Company, has announced a new $200 million stock buyback program authorized by its board of directors. The program will run from August 29, 2024, to August 29, 2026. Verint may use various methods for repurchases, including open market purchases, accelerated stock repurchase plans, and Rule 10b5-1 or Rule 10b-18 compliant repurchase plans. The company will consider prevailing stock prices, market conditions, and other factors when determining the timing, price, and size of purchases. The program is flexible, allowing for extension, suspension, or discontinuation without prior notice, and does not obligate Verint to acquire any specific amount of common stock.
Verint (VRNT) reported Q2 FYE 2025 results, highlighting strong AI momentum with AI bookings increasing over 40% year-over-year. Revenue was $210 million, flat year-over-year on a reported basis but up 3% when adjusted for a divestiture. Bundled SaaS revenue grew 15% year-over-year, driven by AI. Diluted EPS was $0.02 on a GAAP basis and $0.49 on a non-GAAP basis, reflecting 3% year-over-year growth.
The company maintained its FYE 2025 outlook, expecting 5% adjusted revenue growth to $933 million (+/- 2%) and 10% adjusted EBITDA growth. Verint's CEO emphasized the company's success in delivering 'AI Business Outcomes, Now'™, positioning them well for strong AI bookings growth in the second half of the year and accelerating revenue growth over time.
Verint (NASDAQ: VRNT) has announced the lineup of industry-leading analysts speaking at Engage 2024, its premier annual customer engagement conference. The event, scheduled for September 23-25, 2024, in Orlando, Florida, will focus on CX automation and AI business outcomes. Jay McBain from Canalys will headline the Partner Summit, while other notable speakers include analysts from Constellation Research, COMMfusion, DMG Consulting, and more.
The conference will feature over 50 sessions covering topics such as AI in contact centers, employee experience, behavioral data, and practical trends in AI and CX. Attendees will gain insights from industry experts, major brands, and Verint solution specialists on solving pressing business challenges with AI.
