Welcome to our dedicated page for Verint Systems news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Systems stock.
Verint Systems Inc. (NASDAQ: VRNT) is a global leader in actionable intelligence® solutions. Founded in 1994 and headquartered in Melville, New York, Verint specializes in providing solutions that help organizations make timely and effective decisions. With over 4,800 dedicated professionals and offices worldwide, Verint serves more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100.
Verint's core business revolves around three critical challenges:
- Customer Engagement Optimization: Solutions that enhance customer experiences by capturing valuable data and using analytics to provide actionable insights.
- Security Intelligence: Systems designed to improve security measures and ensure safer environments.
- Fraud, Risk, and Compliance: Tools that assist in identifying and mitigating risks, preventing fraud, and ensuring regulatory compliance.
Verint's comprehensive solutions enable organizations to gather vast amounts of information from various data types and sources. The company employs advanced analytics to transform this data into actionable intelligence, facilitating improved customer engagement, enhanced security, and effective risk management. Recent achievements include expanding their product portfolio and forging strategic partnerships to enhance their service offerings.
Verint's value-added services are tailored to meet the needs of organizations across different industries, making it easier for them to bridge the gap between limited resources and increasing customer expectations. The company's innovative solutions have proven pivotal in driving enterprise performance improvements and making the world a safer place.
For investors and stakeholders looking for the latest updates and relevant information on Verint's performance, the company actively shares news and developments that highlight their ongoing projects and achievements.
Verint, The CX Automation Company™, has expanded its contact center suite of business analytics solutions for business leaders, analysts, and IT developers. The expansion includes:
1. Verint Genie Bot: Embedded in Verint's Speech Analytics solution, it supercharges analyst teams, delivering deeper insights and shorter time to insights.
2. Verint Data Insight Bot: Empowers business leaders to have a "conversation with their data" for immediate answers on customer complaints, churning, and escalations.
3. Verint Behavioral Data Hub: Provides IT developers with easy access to rich data sets for delivering enterprise insights using existing data mining tools and data lakes.
Daniel Ziv, VP of AI and Analytics at Verint, states that the new Genie bot is a "game changer" that can potentially save organizations millions of dollars by generating insights in seconds rather than days or weeks.
Verint, The CX Automation Company™, unveiled its new Verint Agent Copilot Bots at Engage 2024, demonstrating groundbreaking AI business outcomes. These AI-powered bots automate specific agent tasks and, when used together, can double agent capacity and process twice as many calls. Organizations are leveraging this increased capacity to:
- Lower labor costs
- Enhance customer and employee experience
- Boost revenue through better upselling and cross-selling support
The bots automate tasks such as searching for customer information, finding relevant knowledge articles, providing real-time coaching, and creating call summaries. Verint's Chief Product Officer, Jaime Meritt, reports strong AI business outcomes from customers using these bots. The Verint Open Platform offers a modular approach for quick AI deployment in contact centers, allowing seamless addition of more bots and achieving tangible AI outcomes and ROI at scale.
Verint has launched the Knowledge Automation Bot, a new addition to its Agent Copilot Bots lineup. This AI-powered bot automatically searches multiple enterprise content sources and uses Gen AI to summarize results into a single, quick response to customer questions. The bot aims to increase agent capacity and improve customer experience without requiring lengthy content migration or knowledge management re-writing projects.
According to Heather Richards, Verint's vice president of Go-to-Market, the Knowledge Automation Bot can reduce average call duration by 45 seconds. This innovative approach allows brands to revamp their knowledge management strategy in days rather than months, potentially leading to stronger and faster AI business outcomes for contact centers.
Verint announced the winners of its Global Customer Awards at Engage 2024, recognizing organizations using Verint solutions to deliver significant AI business outcomes. The awards, evaluated by industry analysts, honored excellence in categories such as Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Notable winners include Pfizer Connect (Platinum, Customer Engagement Champion), Qualfon (Platinum, Driving Success with Digital Engagement), PREMIER Bankcard (Platinum, Elevating Experience), a leading financial services technology provider (Platinum, Innovating with AI & Bots), and U.S. Bancorp (Platinum, Powering CX Automation). The awards highlight the successful implementation of digital solutions and AI to enhance customer satisfaction, improve efficiency, and achieve tangible business results in contact centers.
Verint and Five9 have announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. This integration delivers tangible business outcomes to organizations with full cloud-to-cloud connectivity. The partnership aims to make it easier for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions.
Key points:
- Native cloud-to-cloud integration fully supported by Five9
- Enhanced partner ecosystem for both organizations
- Seamless access to industry-leading technologies in the cloud
- Superior control and choice for customers in selecting and deploying CX automation solutions
This collaboration strengthens both companies' commitment to providing customers with best-fit technology solutions backed by professional services and support staff.
Verint (NASDAQ: VRNT) has been recognized as a category leader in the 2024 CRM Industry Leader Awards, excelling in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management. The company's investments in AI and automation have been particularly noted, with its proprietary Verint Da Vinci™ generative AI technology receiving praise.
Analysts highlighted Verint's strengths in:
- Customer service bots that reduce costs while improving experiences
- Ability to analyze multiple data types for insights
- Strong workforce engagement and native CRM capabilities
- Robust workforce optimization features, including the innovative TimeFlex Bot
This recognition underscores Verint's success in delivering tangible AI business outcomes by increasing agent capacity and elevating customer experience in contact centers.
Verint (NASDAQ: VRNT), The CX Automation Company™, has announced that contact centers across multiple industries are deploying Verint Bots to identify optimal upsell and cross-sell opportunities, resulting in significant sales momentum and revenue generation. The AI-powered bots have shown impressive results:
1. An automotive retailer using Verint Exact Transcription Bot and Quality Bot expects to increase customer propensity to buy by up to 90%.
2. A large bank saw upsell offers increase by 62% and sales grow by 48% across 500 agents in just two months using the Verint Coaching Bot.
3. A financial firm experienced a 15% boost in insurance product sales within three months using Verint Speech Analytics, Quality Bots, and Coaching Bots.
These implementations are generating millions of dollars in revenue for Verint's customers, demonstrating the rapid and strong AI business outcomes achievable with Verint's technology.
Verint (NASDAQ: VRNT) has been recognized as a top knowledge management category leader in a recent ISG Research report. The company ranked first among 11 vendors in the Knowledge Management (KM) Buyers Guide, excelling in Product Experience with top ratings in capability, reliability, and usability categories.
Keith Dawson, research director at ISG Research, emphasized the importance of AI in customer support and its role in amplifying knowledge management. Heather Richards, Verint's global VP of Go-To-Market Strategy, highlighted that Verint Knowledge Management powered by AI is important for contact center agents and self-service bots, delivering strong AI business outcomes and immediate ROI.
This recognition underscores Verint's position as a leader in CX automation and knowledge management solutions.
Verint (NASDAQ: VRNT) has been recognized as a customer experience category leader in a recent ISG Research report. The company's Open Platform, powered by behavioral data and Verint Da Vinci AI, ranked in the top three across two categories: Product Experience (Reliability and Usability) and Customer Experience. Verint was also cited as an 'exemplary' vendor in meeting overall product and customer experience criteria.
The ISG report highlights the shift from traditional CRM to Customer Experience Management (CXM), which focuses on interactions across the customer journey. Verint's approach to achieving AI business outcomes for customers has been validated, emphasizing cost reduction, enhanced customer experience, and immediate value delivery.
Verint (Nasdaq: VRNT), The CX Automation Company, has announced a new $200 million stock buyback program authorized by its board of directors. The program will run from August 29, 2024, to August 29, 2026. Verint may use various methods for repurchases, including open market purchases, accelerated stock repurchase plans, and Rule 10b5-1 or Rule 10b-18 compliant repurchase plans. The company will consider prevailing stock prices, market conditions, and other factors when determining the timing, price, and size of purchases. The program is flexible, allowing for extension, suspension, or discontinuation without prior notice, and does not obligate Verint to acquire any specific amount of common stock.
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