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Verint Systems Inc. (NASDAQ: VRNT) is a global leader in actionable intelligence® solutions. Founded in 1994 and headquartered in Melville, New York, Verint specializes in providing solutions that help organizations make timely and effective decisions. With over 4,800 dedicated professionals and offices worldwide, Verint serves more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100.
Verint's core business revolves around three critical challenges:
- Customer Engagement Optimization: Solutions that enhance customer experiences by capturing valuable data and using analytics to provide actionable insights.
- Security Intelligence: Systems designed to improve security measures and ensure safer environments.
- Fraud, Risk, and Compliance: Tools that assist in identifying and mitigating risks, preventing fraud, and ensuring regulatory compliance.
Verint's comprehensive solutions enable organizations to gather vast amounts of information from various data types and sources. The company employs advanced analytics to transform this data into actionable intelligence, facilitating improved customer engagement, enhanced security, and effective risk management. Recent achievements include expanding their product portfolio and forging strategic partnerships to enhance their service offerings.
Verint's value-added services are tailored to meet the needs of organizations across different industries, making it easier for them to bridge the gap between limited resources and increasing customer expectations. The company's innovative solutions have proven pivotal in driving enterprise performance improvements and making the world a safer place.
For investors and stakeholders looking for the latest updates and relevant information on Verint's performance, the company actively shares news and developments that highlight their ongoing projects and achievements.
Verint (NASDAQ: VRNT) has been named a market leader in the 'Contact Center Advanced' category by ISG Research, standing out among 34 vendors. The recognition highlights Verint's excellence in providing both foundational contact center tools and advanced capabilities including AI-driven solutions for automation, self-service, and real-time sentiment analysis. ISG Research emphasizes that Verint's Open Platform successfully integrates core contact center functionalities with advanced features like AI and automation, enabling organizations to effectively meet customer needs while achieving meaningful business outcomes.
Verint (NASDAQ: VRNT) has been Certified™ as a Great Place To Work® for the second consecutive year, with 85% of employees globally rating it as a great workplace. This score is 28 percentage points higher than the average U.S. company. The certification now spans 15 countries, up from last year, highlighting Verint's commitment to fostering a positive workplace culture globally.
Key highlights from the global results include high scores in categories such as Equality & Inclusiveness (93%), Justice (92%), and Remote Work (91%). Notably, 98% of employees consider Verint a safe place to work, and 95% feel they are treated fairly across demographics. The company also received high marks for work-life balance, management integrity, and effective use of technology for collaboration.
Verint CEO Dan Bodner emphasized the company's focus on attracting and developing top talent to deliver CX automation to major brands worldwide. The certification reflects Verint's ongoing commitment to being a top employer where employees can thrive.
Verint (NASDAQ: VRNT) has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report. The report evaluated over 50 global market players, highlighting the top 13. Verint's AI-based innovations and Open Platform were cited as key factors in its leadership position.
The company's platform integrates structured and unstructured data, focusing on AI-powered automation to drive business outcomes. Key features include digital behavior analytics, predictive modeling, real-time coaching, and AI-powered routing. Verint secured significant customer wins in 2024, including an eight-figure deal with a major retailer and multi-million dollar contracts with Fortune 500 and Fortune 100 companies.
Verint (NASDAQ: VRNT), The CX Automation Company™, announced that a global telecommunications company has improved its customer experience using the Verint Open Platform. The Verint Exact Transcription Bot helped the telecom company enhance its customer onboarding process and ensure clear communication about services. This resulted in a 14-point increase in the transactional NPS score and a 22 percent reduction in customer complaints.
Daniel Ziv, Verint's vice president of Go-to-Market Strategy, AI and Analytics, emphasized the importance of AI-powered accurate transcriptions in driving tangible business outcomes and improving customer experience. The higher accuracy of call transcriptions leads to faster and more detailed insights, significantly enhancing CX for the global telecom company.
Verint, The CX Automation Company™, has expanded its contact center suite of business analytics solutions for business leaders, analysts, and IT developers. The expansion includes:
1. Verint Genie Bot: Embedded in Verint's Speech Analytics solution, it supercharges analyst teams, delivering deeper insights and shorter time to insights.
2. Verint Data Insight Bot: Empowers business leaders to have a "conversation with their data" for immediate answers on customer complaints, churning, and escalations.
3. Verint Behavioral Data Hub: Provides IT developers with easy access to rich data sets for delivering enterprise insights using existing data mining tools and data lakes.
Daniel Ziv, VP of AI and Analytics at Verint, states that the new Genie bot is a "game changer" that can potentially save organizations millions of dollars by generating insights in seconds rather than days or weeks.
Verint, The CX Automation Company™, unveiled its new Verint Agent Copilot Bots at Engage 2024, demonstrating groundbreaking AI business outcomes. These AI-powered bots automate specific agent tasks and, when used together, can double agent capacity and process twice as many calls. Organizations are leveraging this increased capacity to:
- Lower labor costs
- Enhance customer and employee experience
- Boost revenue through better upselling and cross-selling support
The bots automate tasks such as searching for customer information, finding relevant knowledge articles, providing real-time coaching, and creating call summaries. Verint's Chief Product Officer, Jaime Meritt, reports strong AI business outcomes from customers using these bots. The Verint Open Platform offers a modular approach for quick AI deployment in contact centers, allowing seamless addition of more bots and achieving tangible AI outcomes and ROI at scale.
Verint has launched the Knowledge Automation Bot, a new addition to its Agent Copilot Bots lineup. This AI-powered bot automatically searches multiple enterprise content sources and uses Gen AI to summarize results into a single, quick response to customer questions. The bot aims to increase agent capacity and improve customer experience without requiring lengthy content migration or knowledge management re-writing projects.
According to Heather Richards, Verint's vice president of Go-to-Market, the Knowledge Automation Bot can reduce average call duration by 45 seconds. This innovative approach allows brands to revamp their knowledge management strategy in days rather than months, potentially leading to stronger and faster AI business outcomes for contact centers.
Verint announced the winners of its Global Customer Awards at Engage 2024, recognizing organizations using Verint solutions to deliver significant AI business outcomes. The awards, evaluated by industry analysts, honored excellence in categories such as Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Notable winners include Pfizer Connect (Platinum, Customer Engagement Champion), Qualfon (Platinum, Driving Success with Digital Engagement), PREMIER Bankcard (Platinum, Elevating Experience), a leading financial services technology provider (Platinum, Innovating with AI & Bots), and U.S. Bancorp (Platinum, Powering CX Automation). The awards highlight the successful implementation of digital solutions and AI to enhance customer satisfaction, improve efficiency, and achieve tangible business results in contact centers.
Verint and Five9 have announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. This integration delivers tangible business outcomes to organizations with full cloud-to-cloud connectivity. The partnership aims to make it easier for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions.
Key points:
- Native cloud-to-cloud integration fully supported by Five9
- Enhanced partner ecosystem for both organizations
- Seamless access to industry-leading technologies in the cloud
- Superior control and choice for customers in selecting and deploying CX automation solutions
This collaboration strengthens both companies' commitment to providing customers with best-fit technology solutions backed by professional services and support staff.
Verint (NASDAQ: VRNT) has been recognized as a category leader in the 2024 CRM Industry Leader Awards, excelling in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite, and Workforce Engagement Management. The company's investments in AI and automation have been particularly noted, with its proprietary Verint Da Vinci™ generative AI technology receiving praise.
Analysts highlighted Verint's strengths in:
- Customer service bots that reduce costs while improving experiences
- Ability to analyze multiple data types for insights
- Strong workforce engagement and native CRM capabilities
- Robust workforce optimization features, including the innovative TimeFlex Bot
This recognition underscores Verint's success in delivering tangible AI business outcomes by increasing agent capacity and elevating customer experience in contact centers.
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