Global Telecommunications Company Increases NPS Score by 14 Points with Verint AI-Powered Bots
Verint (NASDAQ: VRNT), The CX Automation Company™, announced that a global telecommunications company has improved its customer experience using the Verint Open Platform. The Verint Exact Transcription Bot helped the telecom company enhance its customer onboarding process and ensure clear communication about services. This resulted in a 14-point increase in the transactional NPS score and a 22 percent reduction in customer complaints.
Daniel Ziv, Verint's vice president of Go-to-Market Strategy, AI and Analytics, emphasized the importance of AI-powered accurate transcriptions in driving tangible business outcomes and improving customer experience. The higher accuracy of call transcriptions leads to faster and more detailed insights, significantly enhancing CX for the global telecom company.
Verint (NASDAQ: VRNT), The CX Automation Company™, ha annunciato che una grande azienda di telecomunicazioni ha migliorato la propria esperienza cliente utilizzando la Verint Open Platform. Il Verint Exact Transcription Bot ha aiutato l'azienda di telecomunicazioni a migliorare il processo di onboarding dei clienti e garantire una comunicazione chiara sui servizi. Questo ha portato a un aumento di 14 punti nel punteggio NPS transazionale e a una riduzione del 22 percento delle lamentele dei clienti.
Daniel Ziv, vicepresidente di Verint per la strategia di Go-to-Market, AI e Analytics, ha sottolineato l'importanza di trascrizioni accurate alimentate dall'AI nel generare risultati aziendali tangibili e migliorare l'esperienza del cliente. L'alta precisione delle trascrizioni delle chiamate porta a intuizioni più veloci e dettagliate, migliorando significativamente la CX per l'azienda di telecomunicazioni globale.
Verint (NASDAQ: VRNT), The CX Automation Company™, anunció que una empresa de telecomunicaciones global ha mejorado su experiencia del cliente utilizando la Verint Open Platform. El Verint Exact Transcription Bot ayudó a la empresa de telecomunicaciones a optimizar su proceso de incorporación de clientes y asegurar una comunicación clara sobre los servicios. Esto resultó en un aumento de 14 puntos en el puntaje NPS transaccional y una reducción del 22 por ciento en las quejas de los clientes.
Daniel Ziv, vicepresidente de Verint para estrategia de Go-to-Market, AI y Analytics, enfatizó la importancia de las transcripciones precisas impulsadas por IA para generar resultados comerciales tangibles y mejorar la experiencia del cliente. La mayor precisión en las transcripciones de llamadas conduce a información más rápida y detallada, mejorando significativamente la CX para la empresa de telecomunicaciones global.
Verint (NASDAQ: VRNT), The CX Automation Company™,는 글로벌 통신 회사가 Verint Open Platform을 사용하여 고객 경험을 개선했다고 발표했습니다. Verint Exact Transcription Bot은 통신 회사가 고객 온보딩 프로세스를 향상하고 서비스에 대한 명확한 의사소통을 보장하는 데 도움을 주었습니다. 그 결과 거래 NPS 점수가 14포인트 증가하고 고객 불만이 22% 감소했습니다.
Daniel Ziv, Verint의 Go-to-Market 전략, AI 및 Analytics 부사장은 AI 기반의 정확한 전사가 실질적인 비즈니스 성과를 이끌어내고 고객 경험을 개선하는 데 얼마나 중요한지를 강조했습니다. 통화 전사의 높은 정확도는 더 빠르고 자세한 인사이트로 이어지며, 이는 글로벌 통신 회사의 고객 경험(CX)을 크게 향상시킵니다.
Verint (NASDAQ: VRNT), The CX Automation Company™, a annoncé qu'une grande entreprise de télécommunications a amélioré son expérience client en utilisant la Verint Open Platform. Le Verint Exact Transcription Bot a aidé l'entreprise de télécommunications à optimiser son processus d'intégration des clients et à garantir une communication claire sur les services. Cela a permis d'obtenir une augmentation de 14 points du score NPS transactionnel et une réduction de 22 % des plaintes des clients.
Daniel Ziv, vice-président de Verint en stratégie de mise sur le marché, IA et analyses, a souligné l'importance des transcriptions précises alimentées par l'IA pour générer des résultats commerciaux tangibles et améliorer l'expérience client. La plus grande précision des transcriptions d'appels permet d'obtenir des informations plus rapides et détaillées, améliorant ainsi considérablement l'expérience client (CX) pour l'entreprise de télécommunications mondiale.
Verint (NASDAQ: VRNT), The CX Automation Company™, gab bekannt, dass ein globales Telekommunikationsunternehmen sein Kundenerlebnis mit der Verint Open Platform verbessert hat. Der Verint Exact Transcription Bot half dem Telekommunikationsunternehmen, seinen Kunden-Onboarding-Prozess zu optimieren und eine klare Kommunikation über die Dienstleistungen sicherzustellen. Dies führte zu einem 14-Punkte-Anstieg des transaktionalen NPS-Scores und einer Reduzierung der Kundenbeschwerden um 22 Prozent.
Daniel Ziv, Vizepräsident von Verint für Go-to-Market-Strategie, AI und Analytics, betonte die Bedeutung von KI-gestützten genauen Transkriptionen zur Förderung greifbarer Geschäftsergebnisse und zur Verbesserung des Kundenerlebnisses. Die höhere Genauigkeit der Anruftranskriptionen führt zu schnelleren und detaillierteren Erkenntnissen, was die CX für das globale Telekommunikationsunternehmen erheblich verbessert.
- 14-point increase in transactional NPS score
- 22 percent reduction in customer complaints
- Improved customer onboarding process
- Enhanced communication about telecom services
- None.
Verint Exact Transcription Bot helped the global telecom company ensure that its customers clearly understand the telecom services that best meet their needs and enhanced the customer onboarding process. These improvements led to a 14-point increase in the transactional NPS score. The telecom company also reported a 22 percent reduction in customer complaints.
“AI-powered accurate transcriptions are supercharging analytics and insights, revolutionizing the customer experience,” says Verint’s Daniel Ziv, vice president, Go-to-Market Strategy, AI and Analytics. “The higher the accuracy of these call transcriptions, the faster and more granular the insights, which helps drive tangible AI business outcomes and significantly improve CX for this global telecom.”
Visit Verint Exact Transcription Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint
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