Verint Expands Contact Center Business Analytics Suite with Verint Genie Bot
Verint, The CX Automation Company™, has expanded its contact center suite of business analytics solutions for business leaders, analysts, and IT developers. The expansion includes:
1. Verint Genie Bot: Embedded in Verint's Speech Analytics solution, it supercharges analyst teams, delivering deeper insights and shorter time to insights.
2. Verint Data Insight Bot: Empowers business leaders to have a "conversation with their data" for immediate answers on customer complaints, churning, and escalations.
3. Verint Behavioral Data Hub: Provides IT developers with easy access to rich data sets for delivering enterprise insights using existing data mining tools and data lakes.
Daniel Ziv, VP of AI and Analytics at Verint, states that the new Genie bot is a "game changer" that can potentially save organizations millions of dollars by generating insights in seconds rather than days or weeks.
Verint, The CX Automation Company™, ha espanso il suo insieme di soluzioni analitiche per i centri di contatto per leader aziendali, analisti e sviluppatori IT. L'espansione include:
1. Verint Genie Bot: Integrato nella soluzione di Analisi del Linguaggio di Verint, potenzia i team di analisi, fornendo approfondimenti più dettagliati e tempi di risposta più rapidi.
2. Verint Data Insight Bot: Consente ai leader aziendali di avere una
- Expansion of contact center business analytics suite
- Introduction of Verint Genie Bot for faster and deeper insights
- Launch of Verint Data Insight Bot for immediate data-driven answers
- Provision of Verint Behavioral Data Hub for IT developers
- Potential for significant cost savings through faster insight generation
- None.
Insights
Verint's expansion of its contact center business analytics suite represents a significant advancement in AI-powered customer experience management. The introduction of the Verint Genie Bot, integrated into their Speech Analytics solution, addresses a critical bottleneck in data analysis by automating and accelerating the process of deriving insights from customer interactions.
Key impacts include:
- Reduced time-to-insight, potentially from weeks to seconds
- Enhanced efficiency of business analyst teams
- Improved ability to identify and address customer issues quickly
- Potential for substantial cost savings through faster problem resolution
While this development is promising, its actual impact on Verint's market position and financial performance will depend on customer adoption and the solution's effectiveness in real-world scenarios. Investors should monitor customer feedback and future financial reports to gauge the success of this product launch.
Verint's new offerings align with the growing demand for AI-powered analytics in customer experience management. The market for contact center analytics is expanding rapidly, driven by the need for real-time insights and operational efficiency. Verint's suite of solutions, including the Genie Bot and Data Insight Bot, positions the company competitively in this space.
Key market considerations:
- Increasing adoption of AI in contact centers
- Rising importance of data-driven decision making in CX
- Growing market for self-service analytics tools
Verint's focus on empowering both business analysts and leaders with accessible AI tools could potentially expand their market reach. However, the success of these products will depend on their performance against competitors and the company's ability to effectively market and support these new solutions.
Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT
Verint Expands Contact Center Business Analytics Suite with Verint Genie Bot (Photo: Business Wire)
The Verint Data Hub unifies behavioral data across all customer touchpoints across the enterprise and, as such, is a “gold mine” of business insights that can power the contact center and the entire enterprise.
Contact centers use the business analyst team to deliver deep dive analysis and answers to “what” and “why.” For decades, the pace of answering those questions by business analysts has been throttled by a resource bottleneck in hiring and training analysts. Brands have too few analysts to mine these insights, derive meaning and establish root cause in a timely fashion. With the new Verint Genie Bot embedded in Verint’s market-leading Speech Analytics solution, the analyst team is now supercharged and can deliver to the business both deeper insight and shorter time to insights.
In addition to the business analyst team, contact center executives and other users need data and immediate answers relative to customer complaints, churning, and escalations. The Verint suite of business analytics includes the Verint Data Insight Bot, empowering business leaders to have a “conversation with their data” and use the Verint Bot to get immediate answers.
Verint’s suite of business analytics also provides data and AI tools to support customers’ IT initiatives. IT developers can leverage easy access to rich data sets in the Verint Behavioral Data Hub and can deliver enterprise insights using their existing data mining tools and data lakes. “As a long-standing speech analytics market leader, Verint is once again raising the bar with innovation across a suite of business analytics solutions,” says Verint’s Daniel Ziv, vice president, AI and Analytics, Go-to-Market Strategy. “The new Genie bot embedded in our Speech Analytics solution is a game changer, as it dramatically shortens the time from data to impact. Generating and accessing insights in seconds rather than days or weeks can potentially save organizations millions of dollars.”
Visit Verint Speech Analytics to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Media Relations
Sue Huss
sue.huss@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
FAQ
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