Verint Named a Market Leader for ‘Contact Center Advanced’ by ISG Research
Verint (NASDAQ: VRNT) has been named a market leader in the 'Contact Center Advanced' category by ISG Research, standing out among 34 vendors. The recognition highlights Verint's excellence in providing both foundational contact center tools and advanced capabilities including AI-driven solutions for automation, self-service, and real-time sentiment analysis. ISG Research emphasizes that Verint's Open Platform successfully integrates core contact center functionalities with advanced features like AI and automation, enabling organizations to effectively meet customer needs while achieving meaningful business outcomes.
Verint (NASDAQ: VRNT) è stata riconosciuta come leader di mercato nella categoria 'Contact Center Advanced' da ISG Research, distinguendosi tra 34 fornitori. Questo riconoscimento evidenzia l'eccellenza di Verint nel fornire strumenti fondamentali per i contact center e soluzioni avanzate, comprese le soluzioni basate su AI per l'automazione, il self-service e l'analisi dei sentimenti in tempo reale. ISG Research sottolinea che la piattaforma aperta di Verint integra con successo le funzionalità di base dei contact center con caratteristiche avanzate come l'AI e l'automazione, consentendo alle organizzazioni di soddisfare efficacemente le esigenze dei clienti mentre raggiungono risultati aziendali significativi.
Verint (NASDAQ: VRNT) ha sido nombrada líder de mercado en la categoría 'Contact Center Advanced' por ISG Research, destacándose entre 34 proveedores. Este reconocimiento resalta la excelencia de Verint en la provisión tanto de herramientas fundamentales para centros de contacto como de capacidades avanzadas, incluyendo soluciones impulsadas por AI para la automatización, el auto-servicio y el análisis de sentimientos en tiempo real. ISG Research enfatiza que la Plataforma Abierta de Verint integra con éxito las funcionalidades básicas de los centros de contacto con características avanzadas como la AI y la automatización, permitiendo a las organizaciones satisfacer efectivamente las necesidades de los clientes mientras logran resultados comerciales significativos.
Verint (NASDAQ: VRNT)는 ISG Research에 의해 'Contact Center Advanced' 분야의 시장 리더로 선정되었으며, 34개의 공급업체 중에서 두드러진 성과를 보였습니다. 이 인정은 자동화, 셀프 서비스 및 실시간 감정 분석을 위한 AI 기반 솔루션을 포함하여, 기본적인 연락 센터 도구와 고급 기능을 제공하는 Verint의 우수성을 강조합니다. ISG Research는 Verint의 개방형 플랫폼이 핵심 연락 센터 기능을 AI와 자동화와 같은 고급 기능과 성공적으로 통합하여 조직이 고객의 요구를 효과적으로 충족하면서 의미 있는 비즈니스 결과를 달성할 수 있도록 한다고 강조합니다.
Verint (NASDAQ: VRNT) a été désignée leader du marché dans la catégorie 'Contact Center Advanced' par ISG Research, se distinguant parmi 34 fournisseurs. Cette reconnaissance met en avant l'excellence de Verint dans la fourniture d'outils fondamentaux pour les centres de contact ainsi que de capacités avancées, y compris des solutions basées sur l'IA pour l'automatisation, l'autoservice et l'analyse des sentiments en temps réel. ISG Research souligne que la plateforme ouverte de Verint intègre avec succès les fonctionnalités de base des centres de contact avec des caractéristiques avancées telles que l'IA et l'automatisation, permettant aux organisations de répondre efficacement aux besoins des clients tout en atteignant des résultats commerciaux significatifs.
Verint (NASDAQ: VRNT) wurde von ISG Research als Marktführer in der Kategorie 'Contact Center Advanced' ausgezeichnet und hebt sich unter 34 Anbietern hervor. Die Anerkennung unterstreicht die Exzellenz von Verint bei der Bereitstellung sowohl grundlegender Contact-Center-Tools als auch fortschrittlicher Funktionen, einschließlich AI-gesteuerten Lösungen für Automatisierung, Selbstbedienung und Echtzeitanalyse von Kundenstimmungen. ISG Research betont, dass die offene Plattform von Verint die Kerngeschäftsfunktionen der Contact Center erfolgreich mit fortschrittlichen Funktionen wie AI und Automatisierung integriert und es den Organisationen ermöglicht, die Kundenbedürfnisse effektiv zu erfüllen und gleichzeitig bedeutende Geschäftsergebnisse zu erzielen.
- Named market leader among 34 vendors by ISG Research
- Recognition for advanced AI-driven solutions and automation capabilities
- Strong positioning in contact center technology integration
- None.
Insights
This recognition, while positive for Verint's market positioning, has minimal direct financial impact. The ISG Research designation as a market leader for Contact Center Advanced solutions validates Verint's competitive strength in AI-driven contact center automation, but lacks concrete business metrics or financial implications. The acknowledgment primarily serves as a marketing tool rather than a material business development.
The company's Open Platform and AI capabilities in contact center automation align with current market trends toward digital transformation and operational efficiency. However, without specific customer wins, revenue figures, or market share data, this recognition alone doesn't significantly move the needle for investors.
‘Contact Center Advanced’ Defined as Core Functionality Needed to Run a Contact Center Plus AI and Automation Applications
Verint was recognized as a leader achieving exemplary status among 34 vendors, underscoring its robust offerings in foundational contact center tools, along with advanced capabilities. With AI-driven solutions for automation, self-service and real-time sentiment analysis, Verint continues to play a key role in driving stronger, faster business outcomes for contact center operations.
"Today’s contact centers must engage customers across their preferred communication channels while balancing operational costs and leveraging automation," says Keith Dawson, director of research, customer experience, ISG Software Research. "Leading solutions such as Verint’s Open Platform integrate foundational contact center capabilities with advanced features like AI, automation and enterprise-wide CX integration, ensuring organizations can meet customer needs effectively while driving meaningful business outcomes.”
"Verint Open Platform delivers CX automation to contact centers of leading global brands and our customers report the achievement of tangible and strong AI business outcomes,” says Verint’s David Singer, senior vice president, Go-to-Market Strategy. “This recognition from ISG naming Verint an advanced contact center market leader further validates our leadership momentum and the increasing value we create for our customers.”
Learn more by reading the 2024 ISG Buyers Guide™ for Customer Center Advanced and visiting Verint Open Platform.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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Source: Verint
FAQ
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