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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ:TTEC) has launched a new global delivery center in Cape Town, South Africa, initially focusing on customer experience (CX) services for a global automotive leader. CEO Shelly Swanback stated that this expansion aims to enhance geographic presence and deliver superior customer value. South Africa is recognized for its talent pool and strong English capabilities, attracting interest from U.S. clients. TTEC operates over 70 centers globally, emphasizing the importance of operational efficiency and customer service amidst economic challenges.
TTEC Holdings reported second-quarter 2022 revenue of $604.3 million, an 8.9% increase year-over-year. Operating income was $35.9 million (5.9% of revenue), with non-GAAP operating income at $61.2 million (10.1% of revenue). Net income was $25.2 million, translating to EPS of $0.53. TTEC signed $170 million in new bookings. Despite strong cash flows and a 16.3% increase in dividends, the outlook for the remainder of the year shows a more cautious approach due to changing client decisions and growth moderation.
TTEC Holdings, Inc. (NASDAQ:TTEC) has opened its first delivery center in Colombia, focusing initially on telecommunications clients. This facility will serve a major US telecommunications firm, creating hundreds of jobs, with ambitions to grow the workforce to thousands. The center aims to provide near and offshore outsourcing solutions, responding to rising demand amid wage inflation. Colombia's multi-lingual talent pool and favorable time zone are key advantages. TTEC's expansion will enable clients to enhance efficiencies and customer service.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the release of its second quarter 2022 financial results, scheduled for August 9, 2022, after market close. A conference call and webcast will follow on August 10, 2022, at 8:30 a.m. ET. TTEC, a leader in customer experience technology and services, focuses on delivering digital CX solutions through its proprietary CXaaS platform. The company serves major global brands and employs nearly 62,000 individuals across six continents, emphasizing its commitment to enhancing customer experiences.
TTEC Holdings, Inc. (NASDAQ:TTEC) has been chosen as a launch partner for Microsoft's Digital Contact Center Platform, announced at Inspire 2022. This platform combines advanced tools such as Nuance, Microsoft Dynamics 365, Microsoft Teams, and Azure, aimed at enhancing customer experience (CX) through secure omnichannel solutions. TTEC, a long-time Microsoft Gold partner, specializes in digital CX solutions, managing millions of customer interactions daily. The collaboration aligns with TTEC's strategy to provide comprehensive customer service and improve engagement via AI capabilities.
TTEC Holdings, Inc. (NASDAQ:TTEC) has launched Adapt Now, an outsourcing solution aimed at enhancing customer experience (CX) and providing guaranteed cost savings. This initiative will be showcased at Customer Contact Week in Las Vegas on June 21, 2022. TTEC aims to help brands navigate economic pressures and improve operational efficiencies through various outsourcing strategies including geographic diversity and intelligent automation. The company has a 40-year history of CX innovation, serving major brands globally.
TTEC Holdings, Inc. (NASDAQ: TTEC) has been named the Organization of the Year in the 2022 Excellence in Customer Service Awards by the Business Intelligence Group, highlighting its commitment to customer experience (CX) innovation. The award recognizes TTEC's integrated approach to delivering outstanding employee and customer experiences across Canada. The company also earned accolades for Outsource Partner of the Year and Manager of the Year. With nearly 62,000 employees, TTEC specializes in digital CX solutions, enhancing interactions across various platforms.
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