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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ:TTEC) has received the Great Place to Work® certification for its Canada operations for the second consecutive year. This recognition reflects positive employee feedback from nearly 300 staff members through an anonymous survey, with average scores in key categories—Credibility (78%), Respect (77%), Fairness (79%), Pride (78%), and Camaraderie (80%). TTEC emphasizes a nurturing and inclusive work culture, contributing to reduced turnover and enhanced financial performance. The company is currently hiring over 300 remote positions across Canada.
On May 11, 2022, Avtex Solutions, a TTEC company (NASDAQ:TTEC), secured a contract with the Georgia Technology Authority for Hosted Contact Center Services under the GTA Direct Program. This initiative aims to provide local governments, agencies, and educational institutions in Georgia with efficient, secure, and scalable contact center solutions. Utilizing the Genesys Cloud platform, Avtex will offer a suite of services including call distribution, reporting, and analytics, enhancing citizen engagement and operational efficiency while adhering to strict security standards.
TTEC Holdings, Inc. (NASDAQ:TTEC) reported Q1 2022 revenue of $588.7 million, up 9.2% year-over-year, despite a $5.2 million foreign exchange impact. Operating income fell to $48.3 million (8.2% of revenue) from $73.4 million (13.6%), while non-GAAP income was $67.2 million (11.4%). Adjusted EBITDA declined to $85.5 million (14.5%). EPS was $0.71 (GAAP) and $1.08 (non-GAAP). Strong bookings of $195 million signal ongoing demand. The company maintains its 2022 full-year guidance of $2.575 billion to $2.605 billion in revenue.
TTEC Holdings, Inc. (NASDAQ:TTEC), a leader in customer experience technology, has appointed Shelly Swanback as CEO of TTEC Engage. With over 30 years of experience, particularly in digital transformation, Swanback aims to drive growth through innovation and strategic partnerships. TTEC has seen significant growth in the past decade, doubling in size and profits. The company seeks to double its business again within a shorter timeframe. Recognized by Gartner and Forbes for excellence in customer experience, TTEC continues to set the standard in the industry.
TTEC Holdings, Inc. (NASDAQ:TTEC) has announced its first quarter 2022 earnings release set for after market close on May 4, 2022. A live conference call will occur the following day at 8:30 a.m. ET. The company's focus remains on delivering innovative customer experience (CX) solutions through its cloud-based CXaaS platform, serving a range of global clients.
For more details, investors can access the live webcast on the company website.
ALJ Regional Holdings, Inc. (NASDAQ: ALJJ) has completed the sale of its tolling and transportation, and health benefit exchange verticals from its subsidiary, Faneuil, Inc., to TTEC Holdings, Inc. (NASDAQ: TTEC) for $142.3 million in cash, with the potential for an additional $25 million in earn-out payments. This transaction was finalized under an amended Asset Purchase Agreement from December 2021. Other verticals of Faneuil will continue to operate under ALJ, focusing on delivering customer experiences across diverse industries.
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