Welcome to our dedicated page for Ttec Hldgs news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on Ttec Hldgs stock.
TTEC Holdings, Inc. (NASDAQ: TTEC) delivers AI-driven customer experience solutions and digital transformation services worldwide. This page provides authorized updates on corporate developments, financial announcements, and strategic initiatives directly from TTEC and verified sources.
Investors and industry professionals will find curated press releases covering earnings reports, technology innovations, leadership updates, and partnership announcements. Our repository simplifies tracking operational milestones across TTEC Digital's tech platforms and TTEC Engage's service solutions.
All content is organized chronologically with clear sourcing to ensure transparency. Bookmark this page for efficient access to TTEC's latest regulatory filings, market expansions, and CX technology advancements. Check regularly for real-time updates impacting customer engagement industry trends.
TTEC Holdings, Inc. (NASDAQ: TTEC) achieved significant recognition at the European Customer Centricity Awards and the UK National Contact Centre Awards, winning in multiple categories. Notably, TTEC was honored as the "Best Contact Centre" and for "Best Employee Empowerment" due to its CultureCX initiative. Additionally, TTEC received awards for "Most Effective Employee Engagement Programme" in EMEA, reinforcing its commitment to enhancing employee experiences to improve customer engagement. This recognition highlights TTEC's strategic focus on employee engagement as a core driver of customer satisfaction.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the return of Sean Erickson as the new Global Head of Operations for TTEC Engage, effective November 2020. With over 30 years in the Customer Experience (CX) industry, Erickson brings extensive expertise in cloud technology and operations, previously serving at Dell and leading North American operations at TTEC in the early 2000s. His leadership aims to enhance TTEC's innovative CXaaS platform, contributing to the company's mission of redefining customer experience in a fully virtualized environment.
TTEC Holdings, Inc. (NASDAQ: TTEC) reported robust financial results for Q2 2020, with GAAP revenue rising 15.4% to $453.1 million. Income from operations increased to $49 million, reflecting a margin of 10.8%. Non-GAAP EPS reached $0.75, up from $0.34 the previous year. The company signed $214 million in new contracts, driven by demand for digital customer experience solutions amid COVID-19. TTEC reinstated its 2020 guidance, expecting revenue between $1.766 and $1.784 billion, with EPS projected between $2.37 and $2.43, marking significant growth in both top and bottom lines.
TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its agreement to acquire VoiceFoundry, a key partner of Amazon Web Services, enhancing its Customer Experience as a Service (CXaaS) offering. The U.S. and European acquisitions have been completed, while regulatory approvals are pending for Australia and ASEAN. This acquisition integrates Amazon Connect into TTEC's Humanify Cloud, expanding service capabilities and optimizing customer experiences for over 50 enterprise clients. The move is anticipated to accelerate TTEC's growth in digital transformation within customer engagement.
TTEC Holdings, Inc. (NASDAQ: TTEC) has launched a new customer experience (CX) service centre in Leeds for Volkswagen Group UK, which includes brands like Volkswagen, Audi, and SEAT. This initiative supports Volkswagen's five-year digitalisation strategy aimed at enhancing customer loyalty and retention through a hybrid operational model that combines work-at-home agents with in-centre support. The collaboration marks a significant step in improving CX, particularly during the ongoing challenges posed by COVID-19, demonstrating TTEC's commitment to delivering innovative solutions.
