Welcome to our dedicated page for TTEC Holdings news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on TTEC Holdings stock.
TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ: TTEC) achieved significant recognition at the European Customer Centricity Awards and the UK National Contact Centre Awards, winning in multiple categories. Notably, TTEC was honored as the "Best Contact Centre" and for "Best Employee Empowerment" due to its CultureCX initiative. Additionally, TTEC received awards for "Most Effective Employee Engagement Programme" in EMEA, reinforcing its commitment to enhancing employee experiences to improve customer engagement. This recognition highlights TTEC's strategic focus on employee engagement as a core driver of customer satisfaction.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the return of Sean Erickson as the new Global Head of Operations for TTEC Engage, effective November 2020. With over 30 years in the Customer Experience (CX) industry, Erickson brings extensive expertise in cloud technology and operations, previously serving at Dell and leading North American operations at TTEC in the early 2000s. His leadership aims to enhance TTEC's innovative CXaaS platform, contributing to the company's mission of redefining customer experience in a fully virtualized environment.
TTEC Holdings, Inc. (NASDAQ: TTEC) reported robust financial results for Q2 2020, with GAAP revenue rising 15.4% to $453.1 million. Income from operations increased to $49 million, reflecting a margin of 10.8%. Non-GAAP EPS reached $0.75, up from $0.34 the previous year. The company signed $214 million in new contracts, driven by demand for digital customer experience solutions amid COVID-19. TTEC reinstated its 2020 guidance, expecting revenue between $1.766 and $1.784 billion, with EPS projected between $2.37 and $2.43, marking significant growth in both top and bottom lines.
TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its agreement to acquire VoiceFoundry, a key partner of Amazon Web Services, enhancing its Customer Experience as a Service (CXaaS) offering. The U.S. and European acquisitions have been completed, while regulatory approvals are pending for Australia and ASEAN. This acquisition integrates Amazon Connect into TTEC's Humanify Cloud, expanding service capabilities and optimizing customer experiences for over 50 enterprise clients. The move is anticipated to accelerate TTEC's growth in digital transformation within customer engagement.
TTEC Holdings, Inc. (NASDAQ: TTEC) has launched a new customer experience (CX) service centre in Leeds for Volkswagen Group UK, which includes brands like Volkswagen, Audi, and SEAT. This initiative supports Volkswagen's five-year digitalisation strategy aimed at enhancing customer loyalty and retention through a hybrid operational model that combines work-at-home agents with in-centre support. The collaboration marks a significant step in improving CX, particularly during the ongoing challenges posed by COVID-19, demonstrating TTEC's commitment to delivering innovative solutions.
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