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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. reported a strong third quarter for 2020, with revenue increasing by 24.6% to $493.0 million. Income from operations also rose to $53.4 million, representing 10.8% of revenue. Non-GAAP earnings per share improved significantly to $0.90, despite a $0.32 non-cash charge. The company signed $170 million in annualized contract value, up from $114 million a year prior. TTEC has raised its 2020 outlook, expecting revenue between $1.881 billion and $1.893 billion.
TTEC Holdings (NASDAQ: TTEC) has announced its third quarter 2020 earnings results release, scheduled for November 4, 2020, after market close. A live webcast and conference call will follow on November 5, 2020, at 8:30 a.m. ET. TTEC, a leader in Customer Experience as a Service (CXaaS), specializes in transformative customer engagement solutions through its subsidiaries. The company's services cater to both brands and government agencies, emphasizing human-centric, tech-enabled solutions.
TTEC Holdings (NASDAQ: TTEC) has secured approval to provide a range of Managed Cloud Contact Centre and Consulting services via the CCS G-Cloud 12 framework in the UK. This initiative aims to streamline procurement for public-sector organizations. TTEC plans to offer advanced customer experience solutions, integrating digital technology with human interaction. The company has also recently won multiple awards for its employee engagement initiatives, further highlighting its commitment to excellence in customer service.
TTEC Holdings, Inc. (NASDAQ: TTEC) is hiring up to 1,000 Licensed Healthcare Agents to support open enrollment, with positions available in 47 states. The company has been recognized as "Partner of the Year" for a major global healthcare provider. New hires will leverage TTEC's Humanify@home platform for a secure remote work experience. The demand for licensed professionals has surged due to pandemic-related delays in the licensure process. TTEC's remote employee strategy has earned it accolades as a top employer for remote work, enhancing its reputation in the industry.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.40 per common share, declared by the Board of Directors on September 25, 2020. This dividend will be paid on October 29, 2020, to shareholders on record as of October 14, 2020. The new semi-annual dividend reflects a 17.6% increase compared to the previous dividend in April 2020 and a 25.0% increase over the dividend in October 2019.
TTEC Holdings, Inc. (NASDAQ: TTEC) achieved significant recognition at the European Customer Centricity Awards and the UK National Contact Centre Awards, winning in multiple categories. Notably, TTEC was honored as the "Best Contact Centre" and for "Best Employee Empowerment" due to its CultureCX initiative. Additionally, TTEC received awards for "Most Effective Employee Engagement Programme" in EMEA, reinforcing its commitment to enhancing employee experiences to improve customer engagement. This recognition highlights TTEC's strategic focus on employee engagement as a core driver of customer satisfaction.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the return of Sean Erickson as the new Global Head of Operations for TTEC Engage, effective November 2020. With over 30 years in the Customer Experience (CX) industry, Erickson brings extensive expertise in cloud technology and operations, previously serving at Dell and leading North American operations at TTEC in the early 2000s. His leadership aims to enhance TTEC's innovative CXaaS platform, contributing to the company's mission of redefining customer experience in a fully virtualized environment.
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