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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings (NASDAQ: TTEC) announced a significant amendment to its credit facility on March 29, 2021, increasing total commitments by $300 million to $1.2 billion. This enhancement includes a term loan due on February 14, 2024, which coincides with the expiration of a $900 million revolving credit line. The added financial capacity aims to fuel growth-oriented investments and strategic acquisitions, strengthening TTEC's operational flexibility.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.43 per common share on April 21, 2021, for shareholders on record as of April 5, 2021. This semi-annual dividend marks a 7.5% increase from the previous dividend in October 2020 and a 26.5% increase from April 2020. TTEC, a leader in customer experience technology and services, provides innovative digital solutions through its Customer Experience as a Service (CXaaS) platform, enhancing customer interactions across various channels.
TTEC Holdings reported strong financial results for 2020, achieving record growth across key metrics. GAAP revenue increased 18.6% to $1.949 billion, while GAAP earnings per share rose from $1.65 to $2.52. The company experienced a notable 24% revenue growth in Q4, totaling $571.0 million, alongside a 58% increase in Non-GAAP operating income. TTEC's bookings surged to $659 million for the year, indicating robust demand for customer experience solutions. For 2021, TTEC anticipates revenue between $2.147 and $2.183 billion, reflecting a projected growth of up to 12%.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced its agreement to acquire Avtex, a full-service CX technology leader. This acquisition will enhance TTEC's CX-as-a-Service platform and expand its market presence. Adding over 1,000 clients and more than 500 experienced CX professionals, the deal will double TTEC's coverage of the CX technology addressable market from 25% to over 50%. The acquisition is expected to be accretive and strengthen TTEC’s competitive position across various industries.
TTEC Holdings, Inc. (NASDAQ: TTEC) was honored with two Silver Stevie® Awards and three Bronze Stevie Awards at the 15th annual Stevie Awards for Sales & Customer Service. Recognitions included Woman of the Year in Sales for Judi Hand and Customer Service Training Program of the Year. This marks the 10th consecutive year TTEC received these awards, reflecting its commitment to excellence and customer experience amid challenges faced during the COVID-19 pandemic. The awards ceremony will be held virtually on April 14, 2021.
TTEC Holdings (NASDAQ: TTEC) has partnered with Schwan's Home Delivery to address the rising demand for frozen food delivery. The companies established a virtual customer engagement center with 110 advocates in just three weeks, significantly faster than the industry norm of over six months. Following initial success, Schwan's expanded its partnership, tripling the volume of interactions managed by TTEC. This initiative emphasizes both customer and employee experiences, aligning with TTEC's commitment to deliver top-tier customer engagement.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the schedule for its fourth quarter and full year 2020 earnings release, set for March 1, 2021, after market close. The company will host a live conference call and webcast on March 2, 2021, at 8:30 a.m. ET. TTEC is recognized as a leader in Customer Experience as a Service (CXaaS), serving iconic brands globally with a workforce of 56,200 employees across six continents.
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