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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings (NASDAQ: TTEC) has partnered with Schwan's Home Delivery to address the rising demand for frozen food delivery. The companies established a virtual customer engagement center with 110 advocates in just three weeks, significantly faster than the industry norm of over six months. Following initial success, Schwan's expanded its partnership, tripling the volume of interactions managed by TTEC. This initiative emphasizes both customer and employee experiences, aligning with TTEC's commitment to deliver top-tier customer engagement.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the schedule for its fourth quarter and full year 2020 earnings release, set for March 1, 2021, after market close. The company will host a live conference call and webcast on March 2, 2021, at 8:30 a.m. ET. TTEC is recognized as a leader in Customer Experience as a Service (CXaaS), serving iconic brands globally with a workforce of 56,200 employees across six continents.
Fuel Hope Kitchen (FHK), formerly Fuel Denver Frontlines, aims to deliver 200,000 meals to frontline healthcare workers in Colorado by spring. Founded by Birdcall and The Tuchman Family Foundation, FHK partners with Centura Health, TTEC, and Shamrock Foods. The initiative has quickly prepared 6,000 meals weekly for hospitals in remote areas, relying on donations and a $600,000 fundraising goal. The operations have allowed Birdcall to rehire staff and align resources to support community needs amidst the ongoing pandemic.
TTEC partnered with the Charlotte Center for Legal Advocacy to establish a contact center in under 72 hours during the COVID-19 pandemic. This initiative aimed to assist low-income families in applying for $335 grants from the North Carolina Department of Revenue as part of the N.C. Extra Credit Grant program. TTEC's CXaaS platform enabled swift deployment of support, allowing nearly 25,000 families to complete applications, resulting in over $8 million in grants. TTEC's rapid response and technology integration highlight its commitment to community support.
TTEC has released its annual report detailing 2021 trends in Customer Experience as a Service (CXaaS), highlighting seven key shifts influenced by COVID-19. Major trends include the rise of digital customer service, the importance of customer trust, and the integration of automation with a human touch. The report also emphasizes cybersecurity and workplace flexibility. TTEC outlines five preparatory strategies for businesses to enhance their customer experience in 2021, focusing on consistency and nimbleness. These insights aim to help brands adapt to evolving customer and employee expectations.
TTEC Holdings, Inc. (NASDAQ: TTEC) declared a special one-time cash dividend of $2.14 per share, amounting to approximately $100 million. This dividend is set to be paid on December 30, 2020, to shareholders of record as of December 18, 2020. The decision reflects strong financial performance and cash flow, enhancing shareholder value in alignment with TTEC's capital management strategy. TTEC continues to execute its growth priorities while maintaining market leadership.
On December 3, 2020, TTEC announced that VoiceFoundry is participating in the launch of professional services in AWS Marketplace. This move allows AWS customers to easily purchase end-to-end customer experience as a service solutions from VoiceFoundry directly through the marketplace. By centralizing software and associated services procurement, TTEC aims to streamline customer purchasing processes, enhancing operational efficiency. John Marino, head of VoiceFoundry, emphasized the benefits this partnership brings to global customers, reflecting a shift toward intelligent interaction across engagement channels.
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