Welcome to our dedicated page for TTEC Holdings news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on TTEC Holdings stock.
TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ: TTEC) reported strong financial results for Q1 2021, with GAAP revenue rising 24.8% to $539.2 million. Income from operations also increased to $73.4 million, or 13.6% of revenue, up from $40.7 million last year. Adjusted EBITDA reached $95.9 million, reflecting a margin of 17.8%. Notably, the company signed $170 million in annualized bookings, doubling from the previous year. For the full year, TTEC anticipates revenue between $2.191 and $2.221 billion, a growth of up to 14% over 2020. The company maintains a healthy cash flow with $144.2 million in cash and a net debt of $204.5 million.
TTEC Holdings, Inc. (NASDAQ: TTEC) will announce its first quarter 2021 financial results on May 4, 2021, after market close. A live webcast of the earnings call is scheduled for May 5, 2021, at 8:30 a.m. ET. TTEC is a global customer experience technology leader, providing end-to-end digital solutions. The company specializes in customer experience orchestration through its cloud-based CXaaS platform, supporting various industries with advanced digital technologies. Investors can access the webcast through the TTEC website.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced that Chief Information Officer Chandra Venkataramani received the 2021 Colorado CIO of the Year® ORBIE® Award in the Global category. Venkataramani was recognized for his leadership in transitioning over 43,000 employees to work-from-home within three weeks during the pandemic, ensuring business continuity. His efforts focused on enhancing TTEC's IT infrastructure and supporting remote operations through the Humanify® Cloud @home platform, which enabled over 100,000 users to work securely from home.
TTEC Holdings (NASDAQ: TTEC) announced a significant amendment to its credit facility on March 29, 2021, increasing total commitments by $300 million to $1.2 billion. This enhancement includes a term loan due on February 14, 2024, which coincides with the expiration of a $900 million revolving credit line. The added financial capacity aims to fuel growth-oriented investments and strategic acquisitions, strengthening TTEC's operational flexibility.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.43 per common share on April 21, 2021, for shareholders on record as of April 5, 2021. This semi-annual dividend marks a 7.5% increase from the previous dividend in October 2020 and a 26.5% increase from April 2020. TTEC, a leader in customer experience technology and services, provides innovative digital solutions through its Customer Experience as a Service (CXaaS) platform, enhancing customer interactions across various channels.
TTEC Holdings reported strong financial results for 2020, achieving record growth across key metrics. GAAP revenue increased 18.6% to $1.949 billion, while GAAP earnings per share rose from $1.65 to $2.52. The company experienced a notable 24% revenue growth in Q4, totaling $571.0 million, alongside a 58% increase in Non-GAAP operating income. TTEC's bookings surged to $659 million for the year, indicating robust demand for customer experience solutions. For 2021, TTEC anticipates revenue between $2.147 and $2.183 billion, reflecting a projected growth of up to 12%.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced its agreement to acquire Avtex, a full-service CX technology leader. This acquisition will enhance TTEC's CX-as-a-Service platform and expand its market presence. Adding over 1,000 clients and more than 500 experienced CX professionals, the deal will double TTEC's coverage of the CX technology addressable market from 25% to over 50%. The acquisition is expected to be accretive and strengthen TTEC’s competitive position across various industries.
TTEC Holdings, Inc. (NASDAQ: TTEC) was honored with two Silver Stevie® Awards and three Bronze Stevie Awards at the 15th annual Stevie Awards for Sales & Customer Service. Recognitions included Woman of the Year in Sales for Judi Hand and Customer Service Training Program of the Year. This marks the 10th consecutive year TTEC received these awards, reflecting its commitment to excellence and customer experience amid challenges faced during the COVID-19 pandemic. The awards ceremony will be held virtually on April 14, 2021.
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