Welcome to our dedicated page for TTEC Holdings news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on TTEC Holdings stock.
TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced on June 29, 2021, that it was awarded a Blanket Purchase Agreement (BPA) by FEMA on June 14. The BPA, aimed at enhancing disaster preparedness, involves providing scalable contact center services during high disaster activity. TTEC is one of four partners selected and the award has a maximum value of approximately $228 million over five years. The company emphasized its capability to deliver necessary personnel and resources, enhancing support for disaster relief efforts.
TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its entry into the Canadian market via VoiceFoundry, collaborating with Amazon Web Services (AWS) to leverage Amazon Connect, a cloud contact center service. This partnership aims to enhance customer experience through digital transformation for companies in Canada. A report from CDW and IDC Canada indicates that 52% of Canadian organizations are investing in cloud-based solutions. The initiative is expected to meet the rising demand for cloud technology, particularly among large enterprises like CI Financial, focusing on improving customer engagement.
TTEC Holdings (NASDAQ: TTEC) announced plans to create 450 customer service jobs in the Kansas City region within six months. Initially, all positions will be work-from-home, transitioning to a new office in Overland Park. New hires will receive $18 per hour during training and $19 once licensed as property & casualty insurance agents. The company emphasizes its commitment to employee training and aims to attract a diverse talent pool. Governor Laura Kelly highlighted this development as a strategic move to enhance Kansas' economy post-COVID-19.
TTEC Holdings, Inc. (NASDAQ: TTEC) reported strong financial results for Q1 2021, with GAAP revenue rising 24.8% to $539.2 million. Income from operations also increased to $73.4 million, or 13.6% of revenue, up from $40.7 million last year. Adjusted EBITDA reached $95.9 million, reflecting a margin of 17.8%. Notably, the company signed $170 million in annualized bookings, doubling from the previous year. For the full year, TTEC anticipates revenue between $2.191 and $2.221 billion, a growth of up to 14% over 2020. The company maintains a healthy cash flow with $144.2 million in cash and a net debt of $204.5 million.
TTEC Holdings, Inc. (NASDAQ: TTEC) will announce its first quarter 2021 financial results on May 4, 2021, after market close. A live webcast of the earnings call is scheduled for May 5, 2021, at 8:30 a.m. ET. TTEC is a global customer experience technology leader, providing end-to-end digital solutions. The company specializes in customer experience orchestration through its cloud-based CXaaS platform, supporting various industries with advanced digital technologies. Investors can access the webcast through the TTEC website.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced that Chief Information Officer Chandra Venkataramani received the 2021 Colorado CIO of the Year® ORBIE® Award in the Global category. Venkataramani was recognized for his leadership in transitioning over 43,000 employees to work-from-home within three weeks during the pandemic, ensuring business continuity. His efforts focused on enhancing TTEC's IT infrastructure and supporting remote operations through the Humanify® Cloud @home platform, which enabled over 100,000 users to work securely from home.
TTEC Holdings (NASDAQ: TTEC) announced a significant amendment to its credit facility on March 29, 2021, increasing total commitments by $300 million to $1.2 billion. This enhancement includes a term loan due on February 14, 2024, which coincides with the expiration of a $900 million revolving credit line. The added financial capacity aims to fuel growth-oriented investments and strategic acquisitions, strengthening TTEC's operational flexibility.
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