TTEC Awarded 5-Year Blanket Purchase Agreement by the Federal Emergency Management Agency

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ: TTEC) announced on June 29, 2021, that it was awarded a Blanket Purchase Agreement (BPA) by FEMA on June 14. The BPA, aimed at enhancing disaster preparedness, involves providing scalable contact center services during high disaster activity. TTEC is one of four partners selected and the award has a maximum value of approximately $228 million over five years. The company emphasized its capability to deliver necessary personnel and resources, enhancing support for disaster relief efforts.

Positive

• Awarded a Blanket Purchase Agreement by FEMA valued at approximately $228 million over five years.
• Recognition as a capable partner to deliver contact center services during disaster activities, enhancing TTEC's federal government relations.

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• None.

DENVER, June 29, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, is pleased to announce that on June 14, the Company was awarded a Blanket Purchase Agreement (BPA) by the Federal Emergency Management Agency (FEMA). The award is part of the agency's disaster preparedness strategy for fully managed, scalable contact center services and staff during periods of high disaster activity. TTEC was one of four partners selected to the BPA after participating in a competitive, two-phase evaluation process. 

"TTEC is honored to be a part of FEMA's proactive, next-generation strategy for disaster relief. This forward-thinking approach enables immediate mobilization of fully managed, scalable contact center technology and operations when a disaster strikes," explained Ken Tuchman, TTEC chairman and CEO. "By creating a vehicle that enables immediate contact center activation, FEMA will accelerate the speed and quality of support available to people when they need it most."

The FEMA award acknowledges that TTEC is fully prepared and able to deliver on all of the necessary qualified personnel, materials, facilities, and management resources to furnish contact center services as specified in the statement of requirements. The maximum ceiling of the award is approximately $228 million for the contract period of performance. It is based on current appropriations to be shared by the four BPA awardees on specific future awards to be made by FEMA. The period of performance of the BPA is a one-year base contract with four, one-year option years, for a total BPA length of five years.

"TTEC has a long history successfully serving federal, state, and local government agencies seeking to develop and implement citizen-centric strategies. Our ability to remove complexity and rapidly deliver seamless citizen experience at scale is creating significant value with the Public Sector," explained Andrew Martin, TTEC Group Vice President, Public Sector.  "Our solutions reduce the risk for the agencies we support and deliver great experiences for the constituents they serve. The combination is creating transformational results for the Public Sector." 

Additional Resources: 

• Learn more about TTEC's Government & Public Sector expertise
• Read how TTEC swiftly supported disaster recovery after Hurricane Harvey
• Get to know why CXaaS is the way forward for businesses

About TTEC:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands and federal, state, and local government agencies, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit us at https://www.ttec.com/. 

contact
Marji Chimes
Marji.chimes@ttec.com  
+1.203.722.1602

 

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SOURCE TTEC Holdings, Inc.

FAQ

What is the value of TTEC's Blanket Purchase Agreement with FEMA?

The Blanket Purchase Agreement is valued at approximately $228 million for a maximum period of five years.

When was TTEC awarded the BPA by FEMA?

TTEC was awarded the Blanket Purchase Agreement on June 14, 2021.

What services will TTEC provide under the FEMA BPA?

TTEC will provide fully managed, scalable contact center services during periods of high disaster activity.

How many partners were selected for the FEMA BPA?

TTEC was one of four partners selected for the Blanket Purchase Agreement.

What is the duration of TTEC's BPA with FEMA?

The BPA has a one-year base contract with four one-year option years, totaling five years.