TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year
TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been awarded the 2024 CX Evolution Partner of the Year by Genesys, marking their 15th Partner of the Year recognition. The award acknowledges TTEC Digital's excellence in helping customers migrate to cloud services and modernize contact center operations.
As a Genesys Platinum Partner with a 25-year partnership history, TTEC Digital maintains over 300 dedicated Genesys client service employees and holds more than 400 Genesys certifications. The company specializes in providing AI-enabled solutions including CRM, contact center modernization, workforce enablement, and data analytics.
This recognition follows their 2023 Ascend North America Partner of the Year award from Genesys, reinforcing their position as a trusted advisor in CX transformation and digital innovation.
TTEC Digital, una divisione di TTEC Holdings (NASDAQ: TTEC), è stata premiata come Partner dell'Anno CX Evolution 2024 da Genesys, segnando il loro 15° riconoscimento come Partner dell'Anno. Questo premio riconosce l'eccellenza di TTEC Digital nell'aiutare i clienti a migrare verso i servizi cloud e a modernizzare le operazioni dei contact center.
In qualità di Partner Platino di Genesys con una storia di partnership di 25 anni, TTEC Digital conta oltre 300 dipendenti dedicati al servizio clienti Genesys e detiene più di 400 certificazioni Genesys. L'azienda è specializzata nella fornitura di soluzioni abilitate all'IA, tra cui CRM, modernizzazione dei contact center, potenziamento della forza lavoro e analisi dei dati.
Questo riconoscimento segue il loro premio come Partner dell'Anno Ascend North America 2023 da Genesys, rafforzando la loro posizione come consulente fidato nella trasformazione CX e nell'innovazione digitale.
TTEC Digital, una división de TTEC Holdings (NASDAQ: TTEC), ha sido galardonada como Socio del Año en Evolución CX 2024 por Genesys, marcando su 15° reconocimiento como Socio del Año. Este premio reconoce la excelencia de TTEC Digital en ayudar a los clientes a migrar a servicios en la nube y modernizar las operaciones de los centros de contacto.
Como Socio Platino de Genesys con una historia de asociación de 25 años, TTEC Digital cuenta con más de 300 empleados dedicados al servicio al cliente de Genesys y posee más de 400 certificaciones de Genesys. La empresa se especializa en proporcionar soluciones habilitadas por IA, incluyendo CRM, modernización de centros de contacto, habilitación de la fuerza laboral y análisis de datos.
Este reconocimiento sigue a su premio como Socio del Año Ascend Norteamérica 2023 de Genesys, reforzando su posición como asesor de confianza en transformación CX e innovación digital.
TTEC Digital는 TTEC Holdings (NASDAQ: TTEC)의 한 부서로, 2024 CX 진화 파트너 상을 Genesys로부터 수상하였으며, 이는 그들의 15번째 파트너 상 수상입니다. 이 상은 TTEC Digital이 고객이 클라우드 서비스로 이전하고 연락 센터 운영을 현대화하는 데 도움을 준 우수성을 인정합니다.
Genesys 플래티넘 파트너로서 25년의 파트너십 역사를 가진 TTEC Digital은 300명 이상의 Genesys 전담 고객 서비스 직원을 두고 있으며 400개 이상의 Genesys 인증을 보유하고 있습니다. 이 회사는 CRM, 연락 센터 현대화, 인력 강화 및 데이터 분석을 포함한 AI 기반 솔루션 제공을 전문으로 합니다.
이 인식은 Genesys로부터 받은 2023년 Ascend 북미 파트너 상에 이어지는 것으로, CX 혁신 및 디지털 혁신에서 신뢰받는 조언자로서의 입지를 강화합니다.
TTEC Digital, une division de TTEC Holdings (NASDAQ: TTEC), a été récompensée par le prix de Partenaire de l'Année CX Evolution 2024 par Genesys, marquant leur 15ème reconnaissance en tant que Partenaire de l'Année. Ce prix reconnaît l'excellence de TTEC Digital dans l'aide aux clients pour migrer vers des services cloud et moderniser les opérations des centres de contact.
En tant que Partenaire Platine Genesys avec une histoire de partenariat de 25 ans, TTEC Digital compte plus de 300 employés dédiés au service client Genesys et détient plus de 400 certifications Genesys. L'entreprise se spécialise dans la fourniture de solutions alimentées par l'IA, y compris CRM, modernisation des centres de contact, autonomisation de la main-d'œuvre et analyse de données.
Cette reconnaissance fait suite à leur prix de Partenaire de l'Année Ascend Amérique du Nord 2023 de Genesys, renforçant leur position en tant que conseiller de confiance dans la transformation CX et l'innovation numérique.
TTEC Digital, eine Abteilung von TTEC Holdings (NASDAQ: TTEC), wurde von Genesys mit dem 2024 CX Evolution Partner des Jahres ausgezeichnet, was ihre 15. Auszeichnung als Partner des Jahres markiert. Der Preis würdigt die Exzellenz von TTEC Digital bei der Unterstützung von Kunden bei der Migration zu Cloud-Diensten und der Modernisierung von Kontaktcenter-Operationen.
Als Genesys-Platinpartner mit einer 25-jährigen Partnerschaftsgeschichte beschäftigt TTEC Digital über 300 dedizierte Genesys-Kundenservicemitarbeiter und hält mehr als 400 Genesys-Zertifizierungen. Das Unternehmen ist auf die Bereitstellung von KI-gestützten Lösungen spezialisiert, einschließlich CRM, Modernisierung von Kontaktzentren, Befähigung der Belegschaft und Datenanalyse.
Diese Anerkennung folgt auf ihre Auszeichnung als Partner des Jahres 2023 von Genesys in Nordamerika, was ihre Position als vertrauenswürdiger Berater in der CX-Transformation und digitalen Innovation stärkt.
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"TTEC Digital is thrilled to be recognized as the CX Evolution Partner of the Year by Genesys," said Tiffany Moses Gschwendtner, global Genesys practice lead at TTEC Digital. "Throughout our long tenure with Genesys, TTEC Digital has led a significant number of customers to the cloud. We've also proven that we're more than a migration partner. This award recognizes our industry-leading end-to-end CX transformation capabilities and unique position as a trusted advisor."
The CX Evolution Partner of the Year Award honors a Genesys partner who has demonstrated deep capabilities within the Genesys ecosystem to help customers migrate to the cloud, modernize their contact center operations, integrate digital channels and artificial intelligence, and empower digital transformation. This award marks the 15th time TTEC Digital has been recognized by Genesys in a Partner of the Year category. TTEC Digital was also named the 2023 Ascend North America Partner of the Year by Genesys.
TTEC Digital is a Genesys Platinum Partner with more than 25 years of partnership. The company has more than 300 employees dedicated to serving Genesys clients and more than 400 Genesys certifications. TTEC Digital offers a wide range of AI-enabled solutions and managed services, including CRM, contact center modernization, workforce enablement enhancements, customer experience transformation, and data and analytics solutions.
More information about TTEC Digital's partnership with Genesys is available online at: TTECDigital.com/partners/genesys.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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