TTEC Wins Big at 2025 Stevie Awards with AI-Driven Innovations in Customer Experience and Sales
TTEC Holdings (NASDAQ: TTEC) has secured five 2025 Stevie® Awards for Sales and Customer Service, showcasing excellence in AI-powered customer experience solutions. The company earned two Gold, one Silver, and two Bronze awards.
The Gold awards recognized TTEC Perform's real-time coaching program, which increased sales conversions by 10% and reduced handle time by 6% for an insurance client, and their AI-Powered Service to Sales solution, which achieved a 27% revenue lift for a telecom client. The Silver award acknowledged healthcare CX improvements, reducing error rates to 0.03%. Bronze awards were granted for AI-enhanced quality insights, uncovering $3.2M in revenue potential, and Addi AI's real-time voice translation, reducing interpreter costs by up to 80%.
TTEC Holdings (NASDAQ: TTEC) ha ottenuto cinque Stevie® Awards 2025 per le vendite e il servizio clienti, dimostrando eccellenza nelle soluzioni di customer experience potenziate dall’intelligenza artificiale. L’azienda ha ricevuto due premi Oro, uno Argento e due Bronzo.
I premi Oro hanno riconosciuto il programma di coaching in tempo reale di TTEC Perform, che ha aumentato le conversioni di vendita del 10% e ridotto i tempi di gestione del 6% per un cliente del settore assicurativo, e la soluzione AI-Powered Service to Sales, che ha generato un aumento del 27% dei ricavi per un cliente nel settore telecomunicazioni. Il premio Argento ha evidenziato i miglioramenti nella CX sanitaria, riducendo il tasso di errori allo 0,03%. I premi Bronzo sono stati assegnati per approfondimenti qualitativi potenziati dall’AI, che hanno rivelato un potenziale di ricavi di 3,2 milioni di dollari, e per la traduzione vocale in tempo reale di Addi AI, che ha ridotto i costi degli interpreti fino all’80%.
TTEC Holdings (NASDAQ: TTEC) ha conseguido cinco premios Stevie® 2025 en ventas y servicio al cliente, destacando la excelencia en soluciones de experiencia del cliente impulsadas por IA. La compañía obtuvo dos premios Oro, uno Plata y dos Bronce.
Los premios Oro reconocieron el programa de coaching en tiempo real de TTEC Perform, que incrementó las conversiones de ventas en un 10% y redujo el tiempo de gestión en un 6% para un cliente del sector asegurador, y su solución AI-Powered Service to Sales, que logró un aumento del 27% en ingresos para un cliente de telecomunicaciones. El premio Plata reconoció mejoras en la experiencia del cliente en salud, reduciendo la tasa de errores al 0,03%. Los premios Bronce se otorgaron por insights de calidad mejorados con IA, que descubrieron un potencial de ingresos de 3,2 millones de dólares, y por la traducción de voz en tiempo real de Addi AI, que redujo los costos de intérpretes hasta en un 80%.
TTEC Holdings (NASDAQ: TTEC)는 2025 Stevie® 영업 및 고객 서비스 부문에서 다섯 개의 상을 수상하며 AI 기반 고객 경험 솔루션의 우수성을 입증했습니다. 회사는 금상 2개, 은상 1개, 동상 2개를 받았습니다.
금상은 보험 고객을 위한 TTEC Perform의 실시간 코칭 프로그램으로 매출 전환율을 10% 증가시키고 처리 시간을 6% 단축한 점과, 통신 고객을 위한 AI 기반 서비스 투 세일즈 솔루션으로 매출을 27% 상승시킨 점을 인정받았습니다. 은상은 의료 고객 경험 개선으로 오류율을 0.03%로 줄인 성과에 수여되었습니다. 동상은 AI를 활용한 품질 인사이트로 320만 달러의 매출 잠재력을 발견한 점과, Addi AI의 실시간 음성 번역으로 통역 비용을 최대 80% 절감한 점에 대해 수여되었습니다.
TTEC Holdings (NASDAQ : TTEC) a remporté cinq Stevie® Awards 2025 pour les ventes et le service client, mettant en avant l’excellence des solutions d’expérience client alimentées par l’IA. L’entreprise a obtenu deux prix Or, un Argent et deux Bronze.
Les prix Or ont récompensé le programme de coaching en temps réel de TTEC Perform, qui a augmenté les conversions de ventes de 10 % et réduit le temps de traitement de 6 % pour un client du secteur de l’assurance, ainsi que leur solution AI-Powered Service to Sales, qui a généré une hausse de 27 % du chiffre d’affaires pour un client télécom. Le prix Argent a salué les améliorations de l’expérience client dans le secteur de la santé, réduisant le taux d’erreur à 0,03 %. Les prix Bronze ont été attribués pour des analyses qualité améliorées par l’IA, révélant un potentiel de revenus de 3,2 millions de dollars, et pour la traduction vocale en temps réel d’Addi AI, réduisant les coûts d’interprètes jusqu’à 80 %.
TTEC Holdings (NASDAQ: TTEC) hat fünf Stevie® Awards 2025 für Vertrieb und Kundenservice erhalten und damit Spitzenleistungen bei KI-gestützten Kundenerlebnislösungen gezeigt. Das Unternehmen gewann zwei Gold-, einen Silber- und zwei Bronzeauszeichnungen.
Die Gold-Auszeichnungen würdigten das Echtzeit-Coaching-Programm von TTEC Perform, das die Verkaufsabschlüsse bei einem Versicherungskunden um 10 % steigerte und die Bearbeitungszeit um 6 % verringerte, sowie die KI-gestützte Service-to-Sales-Lösung, die bei einem Telekommunikationskunden einen Umsatzanstieg von 27 % erzielte. Der Silberpreis wurde für Verbesserungen im Gesundheits-CX vergeben, die die Fehlerquote auf 0,03 % senkten. Bronze-Auszeichnungen erhielten AI-verbesserte Qualitätsanalysen, die ein Umsatzpotenzial von 3,2 Mio. USD aufdeckten, sowie Addi AIs Echtzeit-Sprachübersetzung, die die Dolmetscherkosten um bis zu 80 % senkte.
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TTEC's wins include two Gold, one Silver, and two Bronze Stevie® Awards, showcasing the company's obsession with enhancing customer and employee experiences through the use of AI-powered technology and data-driven insights.
"TTEC's recognition across multiple categories highlights our commitment to pushing the boundaries of CX innovation," said John Abou, President of TTEC Engage. "Our AI-driven solutions aren't just visionary — they're delivering measurable impact for our clients, from improving customer satisfaction to driving operational efficiencies. These awards are a powerful validation of the results we're achieving together."
Award-Winning Innovations
- Gold – Customer Service Training or Coaching Program of the Year
TTEC Perform: Real-Time Associate Coaching
This real time coaching and engagement tool delivers in-the-moment coaching to associates during live interactions. For one insurance client, TTEC Perform increased sales conversions by10% while reducing average handle time by6% . [This case study explains how.] - Gold – Innovation in Sales
AI-Powered Service to Sales
TTEC's solution helps associates identify buying signals during support calls and convert them into sales opportunities. In just 15 days, a telecom client saw a27% revenue lift per associate among previously low performers. [Read the case study.] - Silver – Customer Service Success
Raising the Bar on Healthcare CX
For a leading medical device company, TTEC's training accelerated associate readiness for high-stakes calls, cutting error rates to just0.03% and reducing handle time by more than50% . [Explore this story.] - Bronze – Use of Data & Analytics in Customer Service
Take QA to New Heights: AI-Enhanced Quality and Insights
By evaluating100% of interactions with AI-enhanced TTEC Insights, TTEC surfaced actionable coaching insights faster and more effectively. One automaker client uncovered$3.2M 53% in just three weeks. [Full case study here.] - Bronze – Best Use of Technology in Customer Service
Addi AI: Real-Time Voice Translation
TTEC's Addi AI solution enables seamless multilingual conversations, eliminating language barriers and making support more inclusive. In industries like healthcare and education, Addi has helped reduce interpreter costs by up to80% . [Watch how Addi AI works.]
The Stevie® Awards are the world's premier business awards and honor global excellence in business. There are nine Stevie Awards programs that together receive more than 12,000 nominations each year. The 19th annual Stevie Awards for Sales & Customer Service competition evaluated over 2,100 nominations from organizations across 45 countries, judged by a panel of over 170 experts worldwide.
TTEC's continued recognition with these awards highlights its leadership in combining human expertise with AI and automation to deliver faster, smarter, and more human-centered experiences.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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