TTEC Introduces Innovative Blended Healthcare Digital Sales Model to Drive Cost Efficiency and Enhance Member Experience
TTEC Holdings (NASDAQ: TTEC) has unveiled a new blended healthcare digital sales model designed to enhance member acquisition and engagement while reducing costs for healthcare organizations. The model operates on a shared technology platform that combines digital solutions with skilled associates to deliver personalized customer experiences.
The solution offers up to 30% cost savings through a shared operating model and features a unified cloud-based contact center platform integrating telephony, CRM, and quote-shop-apply functionalities. The system employs HIPAA-compliant security protocols with AES 256-bit encryption for data protection.
Key benefits include enhanced operational efficiency, increased sales conversions through AI-driven insights, and improved member satisfaction through personalized support from licensed associates.
TTEC Holdings (NASDAQ: TTEC) ha presentato un nuovo modello di vendita digitale misto nel settore sanitario, progettato per migliorare l'acquisizione e l'engagement dei membri, riducendo al contempo i costi per le organizzazioni sanitarie. Il modello opera su una piattaforma tecnologica condivisa che combina soluzioni digitali con associati qualificati per offrire esperienze personalizzate ai clienti.
La soluzione offre fino a 30% di risparmi sui costi attraverso un modello operativo condiviso e presenta una piattaforma di contact center unificata basata su cloud che integra funzionalità di telefonia, CRM e quotazione-domanda-applicazione. Il sistema utilizza protocolli di sicurezza conformi a HIPAA con crittografia AES a 256 bit per la protezione dei dati.
I principali vantaggi includono un'efficienza operativa migliorata, un aumento delle conversioni di vendita grazie a intuizioni guidate dall'IA e una maggiore soddisfazione dei membri attraverso un supporto personalizzato da parte di associati autorizzati.
TTEC Holdings (NASDAQ: TTEC) ha presentado un nuevo modelo de ventas digitales mixto en el sector de la salud, diseñado para mejorar la adquisición y el compromiso de los miembros, al tiempo que reduce los costos para las organizaciones de salud. El modelo opera en una plataforma tecnológica compartida que combina soluciones digitales con asociados calificados para ofrecer experiencias personalizadas a los clientes.
La solución ofrece hasta un 30% de ahorro en costos a través de un modelo operativo compartido y cuenta con una plataforma de centro de contacto unificada basada en la nube que integra funcionalidades de telefonía, CRM y cotización-solicitud-aplicación. El sistema emplea protocolos de seguridad compatibles con HIPAA con cifrado AES de 256 bits para la protección de datos.
Los principales beneficios incluyen una mayor eficiencia operativa, un aumento en las conversiones de ventas a través de conocimientos impulsados por IA y una mejora en la satisfacción de los miembros gracias al apoyo personalizado de asociados licenciados.
TTEC Holdings (NASDAQ: TTEC)는 회원 유치 및 참여를 향상시키고 의료 기관의 비용을 절감하기 위해 설계된 새로운 혼합 의료 디지털 판매 모델을 발표했습니다. 이 모델은 디지털 솔루션과 숙련된 직원이 결합된 공유 기술 플랫폼에서 운영되어 개인화된 고객 경험을 제공합니다.
이 솔루션은 공유 운영 모델을 통해 최대 30%의 비용 절감을 제공하며, 전화, CRM 및 견적-신청-적용 기능을 통합한 클라우드 기반의 통합 연락 센터 플랫폼을 특징으로 합니다. 이 시스템은 데이터 보호를 위해 HIPAA 준수 보안 프로토콜과 AES 256비트 암호화를 사용합니다.
주요 이점으로는 운영 효율성 향상, AI 기반 통찰력을 통한 판매 전환 증가, 면허가 있는 직원의 개인화된 지원을 통한 회원 만족도 향상이 포함됩니다.
TTEC Holdings (NASDAQ: TTEC) a dévoilé un nouveau modèle de vente numérique hybride dans le secteur de la santé, conçu pour améliorer l'acquisition et l'engagement des membres tout en réduisant les coûts pour les organisations de santé. Le modèle fonctionne sur une plateforme technologique partagée qui combine des solutions numériques avec des associés qualifiés pour offrir des expériences client personnalisées.
La solution offre jusqu'à 30% d'économies grâce à un modèle opérationnel partagé et dispose d'une plateforme de centre de contact unifiée basée sur le cloud intégrant des fonctionnalités de téléphonie, de CRM et de devis-demande-application. Le système utilise des protocoles de sécurité conformes à la HIPAA avec un chiffrement AES 256 bits pour la protection des données.
Les principaux avantages incluent une efficacité opérationnelle accrue, une augmentation des conversions de ventes grâce à des insights pilotés par l'IA et une satisfaction des membres améliorée grâce à un support personnalisé de la part d'associés licenciés.
TTEC Holdings (NASDAQ: TTEC) hat ein neues hybrides digitales Verkaufsmodell im Gesundheitswesen vorgestellt, das darauf abzielt, die Mitgliederakquise und -bindung zu verbessern und gleichzeitig die Kosten für Gesundheitsorganisationen zu senken. Das Modell basiert auf einer gemeinsamen Technologieplattform, die digitale Lösungen mit qualifizierten Mitarbeitern kombiniert, um personalisierte Kundenerlebnisse zu bieten.
Die Lösung bietet bis zu 30% Kostenersparnis durch ein gemeinsames Betriebsmodell und verfügt über eine einheitliche cloudbasierte Kontaktcenter-Plattform, die Telefonie, CRM und Angebots-Antrag-Anwendungsfunktionen integriert. Das System verwendet HIPAA-konforme Sicherheitsprotokolle mit AES-256-Bit-Verschlüsselung zum Schutz von Daten.
Zu den wichtigsten Vorteilen gehören eine verbesserte betriebliche Effizienz, eine erhöhte Verkaufsumwandlung durch KI-gesteuerte Erkenntnisse und eine verbesserte Mitgliederzufriedenheit durch personalisierte Unterstützung von lizenzierten Mitarbeitern.
- Potential 30% cost reduction through shared operating model
- Integration of multiple functionalities in single cloud-based platform reduces operational overhead
- AI-driven insights to improve sales conversion rates
- Revenue growth potential through enhanced member acquisition capabilities
- Shared platform model may raise data segregation concerns
- Success depends on healthcare organizations' willingness to adopt shared technology infrastructure
Insights
TTEC's new blended healthcare digital sales model addresses several critical pain points in the healthcare customer acquisition process. The unified platform approach that combines telephony, CRM, and application functionalities tackles the notorious fragmentation issues that plague healthcare systems while maintaining necessary data segregation.
The claimed
From a technical perspective, the HIPAA-compliant infrastructure with AES 256-bit encryption addresses the non-negotiable security requirements for handling protected health information. The emphasis on both at-rest and in-transit encryption shows appropriate attention to comprehensive data protection rather than just checking compliance boxes.
This solution aligns with the industry's ongoing struggle to reduce administrative overhead while improving member acquisition efficiency. Healthcare organizations typically operate with disparate legacy systems for enrollment that create friction in the customer journey—TTEC's approach potentially streamlines this without requiring complete system replacement.
While the announcement lacks specific implementation metrics or named clients, the architecture described represents a meaningful evolution in how sales technology can be deployed in highly-regulated healthcare environments.
This product launch strategically positions TTEC to capture higher value in the healthcare vertical by addressing specific financial and operational challenges facing the sector. The blended model represents a shift from traditional one-to-one service relationships toward a more scalable platform approach that could improve TTEC's operating margins.
The
What's particularly valuable is how this offering creates potential for recurring revenue streams. Rather than project-based implementation work, this model suggests ongoing service relationships that provide more predictable revenue—something investors typically value more highly than one-time service engagements.
The integration of sales conversion optimization with customer experience metrics addresses the dual mandate healthcare organizations face: growing membership while maintaining satisfaction metrics that increasingly impact reimbursement models. This balanced approach differentiates from pure cost-cutting solutions.
For TTEC, this represents an intelligent extension of their existing capabilities into higher-value service offerings, leveraging their 20+ years of healthcare experience while creating new growth opportunities in a sector with relatively stable demand patterns.
This cutting-edge model operates on a shared technology platform, enabling healthcare organizations to leverage a unified digital sales solution without sacrificing brand identity or data security. By combining TTEC's award-winning technology with a dedicated pool of highly skilled associates, healthcare organizations can streamline their digital sales operations while delivering tailored, brand-specific interactions.
Key benefits of TTEC's blended healthcare digital sales model include:
- Significant Cost Savings: Organizations may be able to achieve up to
30% cost savings by utilizing a shared operating model that optimizes staffing and technology resources. - Enhanced Operational Efficiency: A single cloud-based contact center as a service (CCaaS) platform integrates telephony, CRM, and "quote, shop, and apply" functionalities to simplify processes and reduce overhead.
- Increased Sales Conversions: Proven strategies and AI-driven insights boost sales conversion rates, allowing healthcare organizations to grow their member base efficiently.
- Improved Member Satisfaction: Personalized, empathetic support from licensed associates ensures that every customer interaction reflects the brand's values, driving higher member satisfaction.
"Our blended healthcare digital sales model redefines how healthcare organizations approach member acquisition and engagement," said John Abou, President of TTEC Engage. "By combining the power of technology with personalized service, we help our clients reduce costs, increase sales, and enhance member experiences — all while maintaining rigorous data security standards."
Recognizing the critical importance of data security and privacy, TTEC's model strictly adheres to HIPAA-compliant security protocols. Data is encrypted both at-rest and in-transit using AES 256-bit encryption, ensuring the segregation of client information and maintaining the highest levels of privacy.
With over 20 years of experience supporting healthcare organizations, TTEC continues to innovate and deliver customer-centric digital sales solutions that drive meaningful results.
For more information about TTEC's healthcare digital sales solutions, visit https://www.ttec.com/industries/healthcare/telesales.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud
prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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