Welcome to our dedicated page for TTEC Holdings news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on TTEC Holdings stock.
TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
The latest issue of the Customer Strategist Journal from TTEC highlights how brands have accelerated digital transformation during the pandemic. This evolution aims to meet rising customer expectations for seamless, omnichannel services. Significant insights include a 44% surge in e-commerce in 2020, now comprising 21% of total U.S. retail sales. The journal emphasizes the importance of employee retention amidst the Great Resignation, suggesting that employers need to consistently address employee needs to enhance overall engagement. The journal is aimed at helping executives navigate the post-pandemic CX landscape.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.47 per common share, to be paid on October 22, 2021. Shareholders on record as of October 8, 2021 will receive this semi-annual dividend, marking a 9.3% increase from April 2021 and 17.5% from October 2020. The company is a leader in customer experience technology, operating globally with a workforce of nearly 58,500. TTEC's CX solutions enhance customer interactions through its cloud-based platform.
TTEC Holdings (NASDAQ: TTEC) announced the resolution of a cyber attack that began on September 12, 2021. The company promptly initiated remediation and was able to restore full operational capabilities globally within five days. TTEC emphasized its commitment to bolster cyber security and continues to assess the incident's business impact. The management highlighted the team's resilience and quick response as a testament to their business continuity expertise. TTEC remains focused on client-facing processes amid the recovery efforts.
TTEC Holdings, Inc. (TTEC) reported strong financial results for Q2 2021, with GAAP revenue increasing by 22.4% to $554.8 million. Income from operations rose to $65.8 million, representing 11.9% of revenue. Non-GAAP earnings per share reached $1.27, up from $0.85 year-over-year. The company signed $204 million in annualized contract value. Despite a significant increase in net debt due to an acquisition, TTEC raised its full-year revenue outlook to between $2.248 billion and $2.266 billion, indicating a promising growth trajectory.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the schedule for its Q2 2021 earnings release, set for after market close on August 3, 2021. A related conference call and webcast will take place on August 4, 2021, at 8:30 a.m. ET. Investors can access the live event via the TTEC website. The company specializes in customer experience (CX) technology and services, offering solutions through its proprietary cloud-based CXaaS platform, enhancing customer engagement across various channels.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced on June 29, 2021, that it was awarded a Blanket Purchase Agreement (BPA) by FEMA on June 14. The BPA, aimed at enhancing disaster preparedness, involves providing scalable contact center services during high disaster activity. TTEC is one of four partners selected and the award has a maximum value of approximately $228 million over five years. The company emphasized its capability to deliver necessary personnel and resources, enhancing support for disaster relief efforts.
TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its entry into the Canadian market via VoiceFoundry, collaborating with Amazon Web Services (AWS) to leverage Amazon Connect, a cloud contact center service. This partnership aims to enhance customer experience through digital transformation for companies in Canada. A report from CDW and IDC Canada indicates that 52% of Canadian organizations are investing in cloud-based solutions. The initiative is expected to meet the rising demand for cloud technology, particularly among large enterprises like CI Financial, focusing on improving customer engagement.
TTEC Holdings (NASDAQ: TTEC) announced plans to create 450 customer service jobs in the Kansas City region within six months. Initially, all positions will be work-from-home, transitioning to a new office in Overland Park. New hires will receive $18 per hour during training and $19 once licensed as property & casualty insurance agents. The company emphasizes its commitment to employee training and aims to attract a diverse talent pool. Governor Laura Kelly highlighted this development as a strategic move to enhance Kansas' economy post-COVID-19.
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