Welcome to our dedicated page for TTEC Holdings news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on TTEC Holdings stock.
TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced an agreement to acquire certain citizen experience and smart city assets from Faneuil, Inc., a subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ). This acquisition is a strategic move to enhance TTEC's capabilities in the public sector, particularly in delivering digital citizen experiences. TTEC aims to leverage its scale and expertise alongside Faneuil's local government insights to address growing opportunities in mobility, infrastructure, and healthcare. The transaction is expected to close in Q1 2022, pending regulatory approvals.
TTEC Holdings, Inc. (NASDAQ: TTEC) has introduced the Jump Start Calculator, a free digital tool aimed at facilitating digital transformation and enhancing customer experience (CX). This innovative solution helps clients assess their digital journey, recommending tools to optimize costs and improve efficiency. The Calculator utilizes real-time data to produce customized reports, ultimately aiming to increase revenue and customer satisfaction. TTEC claims that businesses can achieve a 30-50% boost in employee efficiency through this solution, providing a rapid return on investment.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced the amendment and extension of its credit facility, increasing the total commitment by $300 million to $1.5 billion, with maturity extended to November 2026. This enhancement provides TTEC with greater financial capacity for growth-oriented investments and strategic acquisitions. TTEC's CFO highlighted strong cash generation and reserves, emphasizing the company's ability to invest further in the business. The amendment was facilitated by a syndicate of banks led by Wells Fargo Securities.
TTEC Holdings, Inc (NASDAQ: TTEC) appointed Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer, effective immediately. TTEC Chairman Ken Tuchman emphasized the importance of a strong leadership team to enhance client and shareholder value. Paolillo, instrumental in advancing TTEC's digital capabilities, previously served as Chief Financial and Administrative Officer. Semach, with a background in tech services, aims to drive revenue growth and financial performance. TTEC, a leader in customer experience technology, focuses on delivering innovative CX solutions globally.
TTEC Holdings, Inc. (NASDAQ: TTEC) reported third quarter 2021 financial results, showing a 15% increase in revenue to $566.7 million compared to $493 million in Q3 2020. However, GAAP income from operations fell to $26 million, or 4.6% of revenue, down from $53.4 million (10.8%) a year prior. Non-GAAP EPS was $1.01, slightly up from $1.00. The cash flow from operations decreased to $42.2 million from $81.5 million year-over-year, leading to a net debt increase to $662.9 million. Despite these challenges, TTEC anticipates 2021 revenue of approximately $2.255 billion, consistent with earlier guidance.
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