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TTEC Holdings, Inc. reports developments in customer experience technology, consulting and managed services at the intersection of data, AI and CX. Its updates commonly cover TTEC Digital, which designs, builds and operates omnichannel contact center technology, CRM, AI and analytics solutions, and TTEC Engage, which provides AI-enhanced customer engagement, acquisition, tech support, back-office and fraud prevention services.
Company news also includes earnings releases, outlook updates, client activity, product and practice launches such as AI Gateway and Fin-TTEC, leadership changes within TTEC Digital, and recognition tied to global operations. Coverage reflects a business serving enterprise brands across virtual interaction channels and operating on six continents.
TTEC Holdings, Inc. expands its partnership with Google Cloud to leverage AI-powered Contact Center-as-a-Service (CCaaS) capabilities. This collaboration enhances real-time customer interactions across digital channels. TTEC Digital aims to drive customer engagement through optimized mobile interactions and predictive engagements. The partnership builds on previous collaborations, focusing on automation, unified customer data, and improved agent insights to boost customer satisfaction and loyalty. With over 62,000 employees, TTEC continues to innovate in customer experience technology.
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TTEC Holdings, Inc. (NASDAQ:TTEC) announced that its subsidiary, VoiceFoundry, has achieved the Amazon Web Services (AWS) Conversational AI Competency. This recognition highlights VoiceFoundry's capability in creating effective chatbot and voice response solutions. The demand for conversational AI is rising as businesses seek to enhance customer satisfaction and reduce costs. This competency sets VoiceFoundry apart as a knowledgeable AWS partner, aiding organizations in improving customer experiences through automation.
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TTEC Holdings, Inc. (NASDAQ:TTEC) reported Q3 2022 revenue of $592.5 million, a 4.5% increase year-over-year, with GAAP operating income at $35.6 million (6.0% of revenue). Net income was $25 million (4.2% of revenue), while adjusted EBITDA stood at $72.2 million (12.2% of revenue). The company signed bookings worth $200 million and reaffirmed its full-year 2022 outlook despite foreign exchange impacts. Cash flow from operations decreased to $27.5 million. TTEC declared a semi-annual dividend of $0.52 per share with a 10.6% increase from the previous year.
TTEC Holdings, Inc. (NASDAQ:TTEC) has appointed Dave Seybold as CEO of TTEC Digital, effective November 28, 2022, while Shelly Swanback has been promoted to President and continues as CEO of TTEC Engage. The leadership changes aim to enhance growth and innovation in customer experience (CX). Ken Tuchman remains as Chairman and CEO, focusing on strategic direction. Seybold brings over 30 years of experience in digital growth from companies like IBM, while Swanback will expand her influence across corporate functions. TTEC strives for profitable growth as it enters its 40th year.
TTEC Holdings, Inc. (NASDAQ:TTEC) will announce its third quarter 2022 financial results after market close on November 9, 2022. A live webcast and conference call will be held on November 10, 2022, at 8:30 a.m. ET.
The company is a leader in customer experience technology and services, providing comprehensive digital CX solutions through its cloud-based CXaaS platform, enhancing customer interactions across various channels.
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TTEC Holdings, Inc. (NASDAQ:TTEC) has been awarded the prestigious Microsoft Business Applications Inner Circle award for 2022/2023, recognizing its top-ranking sales achievements among Microsoft partners. This marks the seventh consecutive year TTEC Digital has received this honor. The company's commitment to customer success and its dedication to digital transformation have set it apart in the competitive CX solutions market. Additionally, TTEC Digital was named a Microsoft Partner of the Year Finalist for 2022/2023 in Dynamics 365 Customer Insights & Marketing, further highlighting its industry excellence.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.52 per share, set to be paid on October 26, 2022, to shareholders recorded by October 11, 2022. This dividend represents a 10.6% increase over the previous year's payment in October 2021 and a 4.0% increase compared to the April 2021 dividend. TTEC is known for its innovative customer experience solutions, employing nearly 60,000 staff globally, and aims to enhance customer interactions through advanced technology.