Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings, Inc. (NASDAQ:TTEC) has launched Adapt Now, an outsourcing solution aimed at enhancing customer experience (CX) and providing guaranteed cost savings. This initiative will be showcased at Customer Contact Week in Las Vegas on June 21, 2022. TTEC aims to help brands navigate economic pressures and improve operational efficiencies through various outsourcing strategies including geographic diversity and intelligent automation. The company has a 40-year history of CX innovation, serving major brands globally.

TTEC Holdings, Inc. (NASDAQ: TTEC) has been named the Organization of the Year in the 2022 Excellence in Customer Service Awards by the Business Intelligence Group, highlighting its commitment to customer experience (CX) innovation. The award recognizes TTEC's integrated approach to delivering outstanding employee and customer experiences across Canada. The company also earned accolades for Outsource Partner of the Year and Manager of the Year. With nearly 62,000 employees, TTEC specializes in digital CX solutions, enhancing interactions across various platforms.

TTEC Holdings, Inc. (NASDAQ:TTEC) has received the Great Place to Work® certification for its Canada operations for the second consecutive year. This recognition reflects positive employee feedback from nearly 300 staff members through an anonymous survey, with average scores in key categories—Credibility (78%), Respect (77%), Fairness (79%), Pride (78%), and Camaraderie (80%). TTEC emphasizes a nurturing and inclusive work culture, contributing to reduced turnover and enhanced financial performance. The company is currently hiring over 300 remote positions across Canada.

On May 11, 2022, Avtex Solutions, a TTEC company (NASDAQ:TTEC), secured a contract with the Georgia Technology Authority for Hosted Contact Center Services under the GTA Direct Program. This initiative aims to provide local governments, agencies, and educational institutions in Georgia with efficient, secure, and scalable contact center solutions. Utilizing the Genesys Cloud platform, Avtex will offer a suite of services including call distribution, reporting, and analytics, enhancing citizen engagement and operational efficiency while adhering to strict security standards.

TTEC Holdings, Inc. (NASDAQ:TTEC) reported Q1 2022 revenue of $588.7 million, up 9.2% year-over-year, despite a $5.2 million foreign exchange impact. Operating income fell to $48.3 million (8.2% of revenue) from $73.4 million (13.6%), while non-GAAP income was $67.2 million (11.4%). Adjusted EBITDA declined to $85.5 million (14.5%). EPS was $0.71 (GAAP) and $1.08 (non-GAAP). Strong bookings of $195 million signal ongoing demand. The company maintains its 2022 full-year guidance of $2.575 billion to $2.605 billion in revenue.

TTEC Holdings, Inc. (NASDAQ:TTEC), a leader in customer experience technology, has appointed Shelly Swanback as CEO of TTEC Engage. With over 30 years of experience, particularly in digital transformation, Swanback aims to drive growth through innovation and strategic partnerships. TTEC has seen significant growth in the past decade, doubling in size and profits. The company seeks to double its business again within a shorter timeframe. Recognized by Gartner and Forbes for excellence in customer experience, TTEC continues to set the standard in the industry.