VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal

Rhea-AI Summary

TTEC (NASDAQ: TTEC) announced a strategic partnership between its VoiceFoundry division and PCI Pal (LON:PCIP), a provider of secure payment solutions. This collaboration allows VoiceFoundry to enhance payment security and compliance for clients utilizing Amazon Connect. PCI Pal's solutions aim to safeguard businesses against compliance risks and data loss, while improving customer experience. As both companies leverage AWS infrastructure, they aim to optimize customer engagement and ensure adherence to PCI DSS regulations.

Positive

• Strategic partnership with PCI Pal enhances payment security and compliance options for clients.
• Integration of PCI Pal's solutions strengthens Amazon Connect's service offerings.
• Use of AWS infrastructure ensures scalability and reliability in service delivery.

Negative

• None.

ENGLEWOOD, Colo. and LONDON, Feb. 15, 2022 /PRNewswire/ -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), today announced a partnership with PCI Pal (LON:PCIP),  a global provider of cloud-based secure payment solutions.

PCI Pal, one of the first secure payment providers available in Amazon Connect, enables VoiceFoundry to offer clients additional options for payment security and compliance within their omnichannel cloud contact center.

Dan Bloy, Executive Director at VoiceFoundry, said, "Our clients rely on us to deliver exceptional CX solutions through Amazon Connect. This new partnership extends PCI Pal's award-winning suite of secure, omnichannel payment solutions to our Amazon Connect clients, reinforcing the platform's robust security and compliance capabilities and allowing their customers an enhanced experience."

PCI Pal is a leading provider of SaaS solutions designed to empower companies to take payments securely, adhere to strict industry governance, and reduce the significant risks posed by non-compliance and data loss. PCI Pal's mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact centre. 

Darren Gill, CRO, PCI Pal said, "We are delighted to announce VoiceFoundry as a global PCI Pal partner; there is great synergy between the two organisations. As an industry leader in deploying Amazon Connect and other AWS services, VoiceFoundry will be able to integrate the PCI Pal secure payment solutions to help enterprises improve customer engagement and comply with PCI DSS rules, while maximising the benefits of AWS."

PCI Pal is integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers. The entirety of the product-base is available from PCI Pal's global cloud platform hosted in Amazon Web Services (AWS), with regional instances across EMEA, North America, and ANZ. 

About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud mitigation, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at www.ttec.com.

Contact
Tim Blair
tim.blair@ttec.com
+1.303.397.9267

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SOURCE TTEC Holdings, Inc.

FAQ

What is the new partnership announced by TTEC?

TTEC's VoiceFoundry has partnered with PCI Pal to enhance secure payment solutions for clients using Amazon Connect.

How does the partnership with PCI Pal benefit TTEC clients?

The partnership provides TTEC clients with improved payment security and compliance, reducing risks associated with data loss.

What technology does TTEC utilize for its services?

TTEC utilizes Amazon Web Services (AWS) to integrate PCI Pal's secure payment solutions into its offerings.

When was the partnership between TTEC and PCI Pal announced?

The partnership was announced on February 15, 2022.