TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework

Rhea-AI Summary

TTEC Holdings (NASDAQ: TTEC) has secured approval to provide a range of Managed Cloud Contact Centre and Consulting services via the CCS G-Cloud 12 framework in the UK. This initiative aims to streamline procurement for public-sector organizations. TTEC plans to offer advanced customer experience solutions, integrating digital technology with human interaction. The company has also recently won multiple awards for its employee engagement initiatives, further highlighting its commitment to excellence in customer service.

Positive

• Approval to supply Managed Cloud Contact Centre and Consulting services on CCS G-Cloud 12 framework.
• Awarded for 'Most Effective Employee Engagement Programme' at the UK National Contact Centre Awards.
• Offers advanced digital and cloud solutions to public-sector organizations.

Negative

• None.

LONDON, Sept. 30, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved to supply a comprehensive portfolio of Managed Cloud Contact Centre and Consulting services on the Crown Commercial Services (CCS) G-Cloud 12 framework.

The CCS G-Cloud 12 was released this month to provide "public sector organisations a straightforward and compliant way to purchase cloud based services, such as hosting, software, and support," according to a Crown Commercial Services press release. The framework helps agencies to simplify the procurement process and give easier access to timely services and resources.

"TTEC EMEA is delighted to have been awarded a place on the G-Cloud 12 framework and to have the opportunity to offer central Government, local councils, NHS Trusts and other public-sector bodies the ability to rapidly procure and deploy leading-edge CX software and services that are successfully used by many of today's leading UK and European brands," commented Wayne Kay, Regional VP of Digital at TTEC EMEA.

With digital transformation a top priority for both private and public sector, TTEC EMEA offers a unique blend of humanity and technology to serve the public with a digital-first approach.  TTEC clients benefit from key strategic partnerships that provide a range of industry-leading digital and cloud contact centre solutions, including Cisco Webex CC, Cisco Webex CCE and Humanify Connect, plus Pegasystems Robotic Desktop Automation and Robotic Process Automation solutions and Asynchronous Conversational Messaging solutions powered by LivePerson.

On the people side, TTEC's award-winning RealPlay AI uses virtual simulation to improve contact centre training and a range of contact centre consulting accelerator packages including Amazon AWS Professional Services offered by VoiceFoundry, its newly acquired business Global Amazon AWS Certified Partner, provide even more CX innovation options to customer-centric organisations.  

TTEC EMEA recently won 3 gold industry awards for "Most Effective Employee Engagement Programme" for its Culture CX initiative at the UK National Contact Centre Awards and "Best Employee Empowerment" and "Best Contact Centre" at the European Customer Centricity Awards, for its network of contact centres across Europe.

Additional Resources: 

• · Get more detail on TTEC EMEA's hat trick of contact centre awards
• · Learn about TTEC's managed cloud contact centre and consulting services
• · Read how TTEC helped a housing ministry reduce process time by 80%

Tweet This: Great news for UK residents -- @TTEClife's award-winning cloud contact centre and digital transformation solutions are now available on the CCS G-Cloud 12 Digital Marketplace.

Contact for media enquiries for TTEC EMEA:

Tina Stanley
TSA PR
tina@tinastanleyassoc.com
+44 (0) 7909 967 657

About TTEC:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/emea 

 

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SOURCE TTEC Holdings, Inc.

FAQ

What does TTEC's approval for CCS G-Cloud 12 mean for the company?

TTEC's approval allows them to supply Managed Cloud Contact Centre and Consulting services to public-sector organizations in the UK, simplifying their procurement process.

When was TTEC awarded the CCS G-Cloud 12 framework approval?

TTEC was awarded the approval in September 2020.

What services will TTEC provide under the CCS G-Cloud 12 framework?

TTEC will offer Managed Cloud Contact Centre and Consulting services focused on enhancing customer experience.

What recognition did TTEC EMEA recently receive for employee engagement?

TTEC EMEA won three gold awards for employee engagement at the UK National Contact Centre Awards.

How does TTEC integrate technology into its services?

TTEC combines digital solutions with human interaction to provide effective customer experience services through various strategic partnerships.