Welcome to our dedicated page for Ttec Hldgs news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on Ttec Hldgs stock.
TTEC Holdings, Inc. (NASDAQ: TTEC) delivers AI-driven customer experience solutions and digital transformation services worldwide. This page provides authorized updates on corporate developments, financial announcements, and strategic initiatives directly from TTEC and verified sources.
Investors and industry professionals will find curated press releases covering earnings reports, technology innovations, leadership updates, and partnership announcements. Our repository simplifies tracking operational milestones across TTEC Digital's tech platforms and TTEC Engage's service solutions.
All content is organized chronologically with clear sourcing to ensure transparency. Bookmark this page for efficient access to TTEC's latest regulatory filings, market expansions, and CX technology advancements. Check regularly for real-time updates impacting customer engagement industry trends.
TTEC Holdings reported a 7.5% increase in full-year 2022 revenue to $2.444 billion, with a net income of $117.3 million. Operating income was $168.5 million, representing 6.9% of revenue. Fourth quarter revenue also grew 7.5% year-over-year to $658.3 million, while net income stood at $25.6 million. Bookings for 2022 hit $762 million. The company anticipates 2023 revenue between $2.46 billion and $2.54 billion, with non-GAAP earnings per share projected at $2.38 to $2.71.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the release of its fourth quarter and full year 2022 financial results, set for after market close on February 27, 2023. A conference call and live webcast will follow on February 28, 2023, at 8:30 a.m. ET. Investors can access the webcast through the TTEC website. TTEC is recognized as a leader in customer experience technology and services, offering a comprehensive range of digital solutions through its proprietary platform, CXaaS. The company employs 62,700 individuals globally, focused on enhancing the customer journey and operational efficiency.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the appointment of Adam Foster as President of TTEC EMEA, effective immediately. This strategic move aims to enhance TTEC's growth in the Europe, Middle East, and Africa regions. Foster, previously CEO at Hinduja Global Solutions (HGS) in Europe, brings extensive experience in customer experience (CX) technology and outsourcing. Alongside him, Rob Allman will lead TTEC Digital in EMEA, following his tenure at NTT where he grew digital CX services. TTEC aims to optimize its footprint and drive significant growth in the expanding markets across the region.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the launch of InteractionSync for Amazon Connect, a cloud-based software designed to enhance contact center efficiency. This product integrates Amazon Connect voice interactions with Microsoft Dynamics 365, enabling agents to manage customer interactions more efficiently. InteractionSync saves time through intelligent screen pops and automated activity creation, which streamlines access to customer data. The tool aims to improve the quality of customer interactions and operational performance by providing enhanced data access and reducing training time for agents.
TTEC Holdings, Inc. expands its partnership with Google Cloud to leverage AI-powered Contact Center-as-a-Service (CCaaS) capabilities. This collaboration enhances real-time customer interactions across digital channels. TTEC Digital aims to drive customer engagement through optimized mobile interactions and predictive engagements. The partnership builds on previous collaborations, focusing on automation, unified customer data, and improved agent insights to boost customer satisfaction and loyalty. With over 62,000 employees, TTEC continues to innovate in customer experience technology.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced that its subsidiary, VoiceFoundry, has achieved the Amazon Web Services (AWS) Conversational AI Competency. This recognition highlights VoiceFoundry's capability in creating effective chatbot and voice response solutions. The demand for conversational AI is rising as businesses seek to enhance customer satisfaction and reduce costs. This competency sets VoiceFoundry apart as a knowledgeable AWS partner, aiding organizations in improving customer experiences through automation.
TTEC Holdings, Inc. (NASDAQ:TTEC) reported Q3 2022 revenue of $592.5 million, a 4.5% increase year-over-year, with GAAP operating income at $35.6 million (6.0% of revenue). Net income was $25 million (4.2% of revenue), while adjusted EBITDA stood at $72.2 million (12.2% of revenue). The company signed bookings worth $200 million and reaffirmed its full-year 2022 outlook despite foreign exchange impacts. Cash flow from operations decreased to $27.5 million. TTEC declared a semi-annual dividend of $0.52 per share with a 10.6% increase from the previous year.
TTEC Holdings, Inc. (NASDAQ:TTEC) has appointed Dave Seybold as CEO of TTEC Digital, effective November 28, 2022, while Shelly Swanback has been promoted to President and continues as CEO of TTEC Engage. The leadership changes aim to enhance growth and innovation in customer experience (CX). Ken Tuchman remains as Chairman and CEO, focusing on strategic direction. Seybold brings over 30 years of experience in digital growth from companies like IBM, while Swanback will expand her influence across corporate functions. TTEC strives for profitable growth as it enters its 40th year.
