TTEC Digital introduces InteractionSync for Amazon Connect

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ:TTEC) announced the launch of InteractionSync for Amazon Connect, a cloud-based software designed to enhance contact center efficiency. This product integrates Amazon Connect voice interactions with Microsoft Dynamics 365, enabling agents to manage customer interactions more efficiently. InteractionSync saves time through intelligent screen pops and automated activity creation, which streamlines access to customer data. The tool aims to improve the quality of customer interactions and operational performance by providing enhanced data access and reducing training time for agents.

Positive

• Launch of InteractionSync for Amazon Connect enhances contact center agent efficiency.
• Integration with Microsoft Dynamics 365 improves operational performance.
• Time savings for agents through automation and reduced keystrokes.

Negative

• None.

DENVER, Jan. 24, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.

Designed as a cloud-based software product, InteractionSync for Amazon Connect can save agents significant time by enabling them to navigate faster and use fewer keystrokes to access customer information. Even more of their time can be saved through intelligent screen pops and automatic creation of Dynamics 365 activities.

"At TTEC Digital, we invest in innovation with the goal of creating exceptional experiences at every touchpoint," said Jim Sheehan, Chief Operating Officer at TTEC Digital. "By combining two industry-leading platforms – Microsoft Dynamics 365 and Amazon Connect – InteractionSync for Amazon Connect enables contact centers to drive better business results by saving agents time, increasing interaction quality and optimizing operations performance."

InteractionSync for Amazon Connect's embedded controls and automated processes can help increase interaction quality by enabling agents with a deeper customer focus as well as through better process guidance. It can also help business teams improve operational performance by providing them with access to more data for management decision-making and reducing the time to train agents.

InteractionSync for Amazon Connect for Microsoft Dynamics 365 is available in Microsoft's AppSource. To learn more about InteractionSync for Amazon Connect's specific features and benefits, visit https://cx.ttecdigital.com/interactionsync-for-amazon-connect.

About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 62,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641

Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267

 

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SOURCE TTEC Holdings, Inc.

FAQ

What is InteractionSync for Amazon Connect launched by TTEC?

InteractionSync for Amazon Connect is a cloud-based software that integrates Amazon Connect with Microsoft Dynamics 365, enhancing contact center agent efficiency.

How does InteractionSync improve efficiency for contact center agents?

It allows agents to navigate faster, use fewer keystrokes, and automates the creation of Dynamics 365 activities, saving significant time.

When was InteractionSync for Amazon Connect announced?

It was announced on January 24, 2023.

What are the main benefits of InteractionSync for Amazon Connect?

The main benefits include improved interaction quality, better operational performance, and reduced training time for agents.

Where can InteractionSync for Amazon Connect be accessed?

It is available on Microsoft's AppSource.