VoiceFoundry Achieves AWS Conversational AI Competency

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ:TTEC) announced that its subsidiary, VoiceFoundry, has achieved the Amazon Web Services (AWS) Conversational AI Competency. This recognition highlights VoiceFoundry's capability in creating effective chatbot and voice response solutions. The demand for conversational AI is rising as businesses seek to enhance customer satisfaction and reduce costs. This competency sets VoiceFoundry apart as a knowledgeable AWS partner, aiding organizations in improving customer experiences through automation.

Positive

• Achieved AWS Conversational AI Competency, enhancing credibility in AI solutions.
• Increased demand for conversational AI, indicating growth potential.
• Expertise in deploying high-quality, effective AI solutions for customer experience.

Negative

• None.

DENVER, Dec. 1, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital company, has achieved the Amazon Web Services (AWS) Conversational Artificial Intelligence (AI) Competency. This designation recognizes VoiceFoundry for its expertise in developing high quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.

The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.

Achieving the AWS Conversational AI Competency differentiates VoiceFoundry as an AWS Partner Network (APN) member with significant domain expertise in deploying high quality, highly effective conversational-AI solutions to improve customer experiences. Attaining the AWS Conversational AI Competency, demonstrates to our customers that VoiceFoundry has validated expertise in Conversational AI on AWS.

"VoiceFoundry is proud to achieve the AWS Conversational AI Competency," said Cliff Wiser, Vice President of Sales Engineering at VoiceFoundry. "Redefining customer experience through automation and innovations like chatbots enables our clients to reduce workforce overhead and streamline operations. Our business is growing rapidly in this area, as organizations look to our expertise across the customer experience journey."

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.

With a legacy of over 40 years in the contact center environment, VoiceFoundry's expertise is focused on Amazon Connect. Informed by over 400 client engagements, VoiceFoundry's, Automated Chatbot implementation results in a fully customizable bot that automates, streamlines, and helps improve the chat experience for customers and agents. By replacing time-consuming manual chat processes with automated chatbots, the solution provides a fast and easy means of communication for both internal work groups and external customers.

About TTEC
TTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit us at www.ttec.com.

Investor Contact Paul Miller Paul.Miller@ttec.com

Media Contact Tim Blair Tim.Blair@ttec.com 303-397-9267

 

 

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SOURCE TTEC Holdings, Inc.

FAQ

What is TTEC's recent achievement with AWS?

TTEC's subsidiary, VoiceFoundry, achieved the AWS Conversational AI Competency, recognizing its expertise in developing effective AI solutions.

How does the AWS Conversational AI Competency benefit TTEC?

This competency enhances TTEC's credibility and differentiates VoiceFoundry as a knowledgeable partner for organizations seeking AI-driven customer experience improvements.

What solutions does VoiceFoundry provide?

VoiceFoundry specializes in creating chatbots, virtual assistants, and interactive voice response solutions to improve customer interaction.

Why is the demand for conversational AI increasing?

Organizations are increasingly adopting conversational AI to enhance customer satisfaction, reduce operational costs, and streamline business processes.

How long has TTEC been in the customer experience sector?

TTEC has over 40 years of experience in the customer experience technology and services industry.