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Overview of TTEC Holdings Inc.
TTEC Holdings Inc. (NASDAQ: TTEC) is a globally recognized provider of customer experience (CX) technology and services. Founded in 1982, the company has established itself as a leader in transforming the way brands interact with their customers, leveraging a combination of cutting-edge technology and human expertise. With operations spanning six continents, TTEC serves a diverse portfolio of clients, including iconic global brands and disruptive market innovators.
Business Segments
TTEC operates through two primary business segments:
- TTEC Digital: This segment focuses on designing, building, and implementing advanced CX solutions. It offers cloud-based and on-premises technologies, including omnichannel contact center platforms, customer relationship management (CRM) systems, artificial intelligence (AI) tools, and analytics solutions. TTEC Digital enables businesses to create seamless, data-driven customer engagement strategies that enhance customer satisfaction and loyalty.
- TTEC Engage: This segment delivers managed services that optimize customer interactions and back-office operations. Offerings include customer acquisition, tech support, fraud prevention, and end-to-end customer engagement services. TTEC Engage integrates AI-enhanced tools with human expertise to deliver personalized experiences that drive revenue growth and operational efficiency.
Market Position and Competitive Landscape
TTEC is a significant player in the global CX industry, competing with firms like Concentrix, Teleperformance, and Accenture. Its competitive edge lies in its dual focus on technology and human-centric solutions, enabling it to address complex customer engagement challenges across industries. The company also differentiates itself through its expertise in AI-enabled CX solutions and its ability to deliver outcome-based results for its clients.
Global Reach and Clientele
The company operates in over 20 countries, with key delivery hubs in North America, Asia-Pacific, and EMEA. TTEC serves a wide range of industries, including retail, healthcare, finance, and technology. Its clients benefit from a comprehensive suite of services that span the entire customer lifecycle, from acquisition to retention.
Technology and Innovation
TTEC leverages next-generation technologies to enhance its service offerings. Its solutions integrate AI, machine learning, and advanced analytics to deliver actionable insights and improve customer interactions. The company’s omnichannel platforms ensure seamless communication across various channels, including voice, chat, email, and social media.
Operational Excellence
TTEC’s commitment to operational excellence is evident in its ability to deliver scalable, cost-effective solutions tailored to the unique needs of its clients. By combining technology with human expertise, the company ensures high levels of customer satisfaction and business performance.
Conclusion
With its comprehensive portfolio of CX technologies and services, TTEC Holdings Inc. continues to play a pivotal role in shaping the future of customer engagement. Its dual focus on innovation and operational excellence positions it as a trusted partner for businesses seeking to enhance their customer experience strategies.
TTEC Holdings, Inc. (NASDAQ:TTEC) has unveiled Optics for Google Contact Center Artificial Intelligence (CCAI) Platform, enhancing data analytics for the cloud-native contact center. The solution allows enterprises to leverage existing investments while offering a unified view of contact center data. This partnership with Google Cloud aims to empower brands to make data-driven decisions more efficiently. Optics automates data extraction into Google Big Query and integrates with Business Intelligence tools like Looker, featuring pre-built dashboards and KPIs tailored for contact centers. This launch highlights TTEC's commitment to revolutionizing customer experience.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.52 per common share on February 23, 2023, to be paid on April 20, 2023. Shareholders of record as of March 31, 2023 will receive this dividend. TTEC is recognized as a leader in customer experience (CX) technology and services, providing innovative solutions across digital channels. With nearly 69,400 employees worldwide, the company leverages advanced technologies to enhance customer interactions and business outcomes.
TTEC Holdings reported a 7.5% increase in full-year 2022 revenue to $2.444 billion, with a net income of $117.3 million. Operating income was $168.5 million, representing 6.9% of revenue. Fourth quarter revenue also grew 7.5% year-over-year to $658.3 million, while net income stood at $25.6 million. Bookings for 2022 hit $762 million. The company anticipates 2023 revenue between $2.46 billion and $2.54 billion, with non-GAAP earnings per share projected at $2.38 to $2.71.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the release of its fourth quarter and full year 2022 financial results, set for after market close on February 27, 2023. A conference call and live webcast will follow on February 28, 2023, at 8:30 a.m. ET. Investors can access the webcast through the TTEC website. TTEC is recognized as a leader in customer experience technology and services, offering a comprehensive range of digital solutions through its proprietary platform, CXaaS. The company employs 62,700 individuals globally, focused on enhancing the customer journey and operational efficiency.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the appointment of Adam Foster as President of TTEC EMEA, effective immediately. This strategic move aims to enhance TTEC's growth in the Europe, Middle East, and Africa regions. Foster, previously CEO at Hinduja Global Solutions (HGS) in Europe, brings extensive experience in customer experience (CX) technology and outsourcing. Alongside him, Rob Allman will lead TTEC Digital in EMEA, following his tenure at NTT where he grew digital CX services. TTEC aims to optimize its footprint and drive significant growth in the expanding markets across the region.
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the launch of InteractionSync for Amazon Connect, a cloud-based software designed to enhance contact center efficiency. This product integrates Amazon Connect voice interactions with Microsoft Dynamics 365, enabling agents to manage customer interactions more efficiently. InteractionSync saves time through intelligent screen pops and automated activity creation, which streamlines access to customer data. The tool aims to improve the quality of customer interactions and operational performance by providing enhanced data access and reducing training time for agents.
TTEC Holdings, Inc. expands its partnership with Google Cloud to leverage AI-powered Contact Center-as-a-Service (CCaaS) capabilities. This collaboration enhances real-time customer interactions across digital channels. TTEC Digital aims to drive customer engagement through optimized mobile interactions and predictive engagements. The partnership builds on previous collaborations, focusing on automation, unified customer data, and improved agent insights to boost customer satisfaction and loyalty. With over 62,000 employees, TTEC continues to innovate in customer experience technology.
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