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TTEC Holdings, Inc. (NASDAQ:TTEC) is a prominent global player in the customer experience (CX) technology and services sector. Established in 1982, TTEC has been at the forefront of delivering innovative AI-enabled CX solutions that cater to both iconic and disruptive brands. The company operates through two main segments: TTEC Digital and TTEC Engage.
TTEC Digital focuses on creating and implementing cloud-based and on-premises customer experience tools that help clients develop comprehensive customer engagement strategies. This segment leverages next-gen digital and cognitive technology to design, build, and operate omnichannel contact center technology, CRM, automation (AI/ML and RPA), and analytics solutions.
TTEC Engage is dedicated to delivering sales and marketing solutions aimed at boosting client revenue. It manages customer front-to-back office processes to enhance the overall customer experience. This segment provides digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions.
Serving a diverse clientele across the United States, Canada, Asia-Pacific, and India, TTEC has earned high client NPS scores globally. Its 64,400 employees operate on six continents, merging technology with human expertise to deliver exceptional customer outcomes.
Recently, TTEC has received several accolades, including being named the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region. The company has also been certified as a Great Place to Work® in 14 countries, highlighting its commitment to fostering a positive workplace culture.
Latest news from TTEC includes the results of its inaugural AI Readiness Assessment, which indicates a shift from AI hype to practical implementation demands. Additionally, the company announced the appointment of Kenneth R. Wagers III as the new Chief Financial Officer, effective March 1, 2024.
TTEC continues to make strides in the digital transformation of customer interactions, driving revenue growth and improving customer loyalty through its innovative solutions and strategic partnerships. The company’s financial health remains robust, with a focus on sustainable growth initiatives and debt reduction.
TTEC Holdings (NASDAQ:TTEC) announced the launch of its Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service on April 27, 2023. This innovative tool offers real-time visibility into workforce performance, enabling managers to monitor key performance indicators and enhance workload planning. By integrating with the Microsoft Digital Contact Center Platform, TTEC aims to optimize operations for its clients. The WFM Adapter features cloud-based technology, historical and real-time data tracking, and a user-friendly interface. This launch positions TTEC as a significant player in the customer experience technology sector, reinforcing its commitment to providing comprehensive digital solutions.
TTEC Holdings, Inc. (NASDAQ:TTEC) has announced the schedule for its first quarter 2023 financial results. The earnings release is set for after market close on May 3, 2023, followed by a live conference call and webcast on May 4, 2023, at 8:30 a.m. ET.
Investors can access the webcast on the 'Investor Relations' section of the TTEC website. The company, a leader in customer experience technology and services, operates globally and has a workforce of 69,400 employees. TTEC emphasizes delivering innovative digital solutions and improving customer interactions through its cloud-based CXaaS platform.
TTEC Holdings, a leader in customer experience technology, has achieved the designation of Great Place to Work in Canada for the third consecutive year. This recognition follows an independent analysis by the Great Place to Work Institute, based on feedback from nearly 300 employees. The COO, Chuck Koskovich, emphasized the company's dedication to creating an exceptional employee experience through a culture of belonging, professional development, and world-class training. Employee surveys indicate high ratings in company values and performance accountability. Nancy Fonseca from Great Place to Work noted that organizations with high trust levels see better financial performance and customer satisfaction.
With remote work options available, TTEC continues to enhance its employee experience using data-driven decision-making aimed at improving overall workplace culture.
TTEC Holdings, Inc. (NASDAQ: TTEC) released its second annual Environmental, Social, and Governance (ESG) Report on April 12, 2023, emphasizing its commitment to enhancing corporate responsibility. CEO Ken Tuchman stated that the company's ESG initiatives accentuate its values and attract talent and investment. Key achievements in 2022 included:
- Recognition by Forbes as a Best Employer for Veterans and Diversity.
- Reduction of total greenhouse gas emissions by 130 metric tons.
- Recycling of 42 tons of materials globally.
The report showcases TTEC's dedication to building a diverse, equitable, and sustainable future for employees, clients, and investors. For more details, the full report can be accessed on TTEC's website.
TTEC Holdings, Inc. (NASDAQ:TTEC) has unveiled Optics for Google Contact Center Artificial Intelligence (CCAI) Platform, enhancing data analytics for the cloud-native contact center. The solution allows enterprises to leverage existing investments while offering a unified view of contact center data. This partnership with Google Cloud aims to empower brands to make data-driven decisions more efficiently. Optics automates data extraction into Google Big Query and integrates with Business Intelligence tools like Looker, featuring pre-built dashboards and KPIs tailored for contact centers. This launch highlights TTEC's commitment to revolutionizing customer experience.
TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.52 per common share on February 23, 2023, to be paid on April 20, 2023. Shareholders of record as of March 31, 2023 will receive this dividend. TTEC is recognized as a leader in customer experience (CX) technology and services, providing innovative solutions across digital channels. With nearly 69,400 employees worldwide, the company leverages advanced technologies to enhance customer interactions and business outcomes.
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