TTEC announces new AI Readiness Assessment to help brands prioritize AI in Customer Experience

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ: TTEC) Launches Free AI Readiness Assessment Tool for Enterprises to Optimize Customer Experience and Digital Transformation

Positive

• The AI Readiness Assessment aims to help enterprises determine their current ability to leverage AI capabilities, providing a clear picture of their digital CX maturity and offering a prioritized adoption roadmap.
• The tool is designed to responsibly apply the power of AI to optimize the customer experience while growing revenue and reducing costs, addressing the need for clarity and practical strategies in deploying AI for CX enhancement.
• The Assessment benchmarks capabilities in critical areas such as customer interactions, associate augmentation, and analytics tools, offering a quick yet thorough evaluation of CX maturity.
• Respondents will receive anonymized results from other participants, enabling brands to view their progress against industry peers and comparative use cases and providing customized, high-level recommendations and best practices for each survey participant.

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Free tool helps brands sort through the AI hype and responsibly assess how AI can help reach their CX goals

DENVER, Aug. 10, 2023 /PRNewswire/ -- TTEC Holdings, Inc., (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the availability of its new AI Readiness Assessment. Designed to help enterprises determine their current ability to leverage AI capabilities, the assessment provides a clear picture of their digital CX maturity and offers a prioritized adoption roadmap.

This free Assessment helps brands understand how to responsibly apply the power of AI to optimize the customer experience while growing revenue and reducing costs.

"Organizations are seeking clarity and practical strategies to smartly deploy AI and enhance CX," said Shelly Swanback, president of TTEC. "This Assessment provides actionable insights to guide next steps to help brands maintain a customer-first approach through ongoing digital transformation."

Developed by TTEC's AI Center of Excellence for CX, the AI Readiness Assessment benchmarks capabilities in areas that are critical to successfully integrate AI into the customer experience, including customer interactions, associate augmentation, and analytics tools.

"The AI Readiness Assessment provides a quick yet thorough evaluation of CX maturity," said Dave Seybold, CEO, TTEC Digital. "By identifying priority areas that can drive the most value from AI, organizations can move forward with confidence on a digital transformation roadmap that will accelerate business velocity."

Respondents will see anonymized results from other authorizing participants, helping brands view their progress against industry peers and comparative use cases. TTEC will also provide customized, high-level recommendations and best practices for each survey participant, including a consultative conversation with the Company's CX AI experts.   

To find the Assessment, please visit: https://www.ttec.ai/readiness-assessment/

About TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's 63,900 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com

Address 6312 S Fiddler's Green Circle Suite 100N Greenwood Village, CO 80111

Investor Contact Paul Miller paul.miller@ttec.com 303-397-8641

Media Contact Tim Blair tim.blair@ttec.com 303-397-9267

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SOURCE TTEC Holdings, Inc.

FAQ

What is the purpose of TTEC Holdings, Inc.'s AI Readiness Assessment?

The purpose of the AI Readiness Assessment is to help enterprises determine their current ability to leverage AI capabilities, providing a clear picture of their digital CX maturity and offering a prioritized adoption roadmap.

What areas does the AI Readiness Assessment benchmark capabilities in?

The Assessment benchmarks capabilities in critical areas such as customer interactions, associate augmentation, and analytics tools, offering a quick yet thorough evaluation of CX maturity.

How can brands benefit from the AI Readiness Assessment?

Brands can benefit from the Assessment by responsibly applying the power of AI to optimize the customer experience while growing revenue and reducing costs, and by receiving anonymized results from other participants, enabling them to view their progress against industry peers and comparative use cases and providing customized, high-level recommendations and best practices for each survey participant.