TTEC Digital launches Optics for Google CCAI Platform

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ:TTEC) has unveiled Optics for Google Contact Center Artificial Intelligence (CCAI) Platform, enhancing data analytics for the cloud-native contact center. The solution allows enterprises to leverage existing investments while offering a unified view of contact center data. This partnership with Google Cloud aims to empower brands to make data-driven decisions more efficiently. Optics automates data extraction into Google Big Query and integrates with Business Intelligence tools like Looker, featuring pre-built dashboards and KPIs tailored for contact centers. This launch highlights TTEC's commitment to revolutionizing customer experience.

Positive

• Launch of Optics for Google CCAI enhances data analytics capabilities.
• Partnership with Google Cloud enables better data-driven decisions.
• Integration with leading BI tools like Looker improves usability.

Negative

• None.

Data and analytics solution for Google's Contact-Center-as-a-Service (CCaaS) Platform

DENVER, April 5, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform.

Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage existing investments, get a unified view of their contact center data, and identify trends resulting in shortened time to value and a frictionless experience.

"We are proud to partner so closely with Google Cloud as we help enterprises reimagine and orchestrate the next generation of contact center interactions," said Dave Seybold, CEO of TTEC Digital. "Optics for Google CCAI Platform empowers brands to drive key metrics and make better-informed decisions by making it easy to access and share their data."

This data and analytics solution automates the process of extracting data from Google CCAI Platform and into Google Big Query. With Optics, customers are empowered to focus on what they can do with their data, not how to get it, making it available throughout the organization and integrating it with other assets.

Optics also enables organizations to analyze the data in modern Business Intelligence (BI) tools like Looker. Thanks to TTEC Digital's decades of CX technology experience, Optics includes pre-built Looker dashboards, reports, models, and contact center KPIs that customers can deploy.

For more information and help setting up a demo, please reach out to TTEC Digital at: https://ttecdigital.com/pages/optics-for-google-ccai-platform

Optics for Google CCAI Platform is the result of TTEC's strategic CX partnership with Google Cloud to deliver world-class cloud environments and accelerate the next generation of client-agent interactions.

About TTEC

TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's 69,400 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641

Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267

View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-digital-launches-optics-for-google-ccai-platform-301790365.html

SOURCE TTEC Holdings, Inc.

FAQ

What is the new product TTEC launched related to Google CCAI?

TTEC has launched Optics for Google Contact Center Artificial Intelligence (CCAI) Platform.

How does Optics for Google CCAI benefit enterprises?

Optics allows enterprises to leverage existing investments and provides a unified view of contact center data for better decision-making.

What are the capabilities of Optics for Google CCAI?

Optics automates data extraction into Google Big Query and integrates with BI tools like Looker, including pre-built dashboards and KPIs.

When was the Optics for Google CCAI Platform announced?

The Optics for Google CCAI Platform was announced on April 5, 2023.

Which company partnered with Google Cloud for this launch?

TTEC Holdings, Inc. partnered with Google Cloud to launch the Optics for Google CCAI Platform.