Ttec Hldgs Inc - TTEC STOCK NEWS

TTEC Holdings (NASDAQ: TTEC) has secured five 2025 Stevie® Awards for Sales and Customer Service, showcasing excellence in AI-powered customer experience solutions. The company earned two Gold, one Silver, and two Bronze awards.

The Gold awards recognized TTEC Perform's real-time coaching program, which increased sales conversions by 10% and reduced handle time by 6% for an insurance client, and their AI-Powered Service to Sales solution, which achieved a 27% revenue lift for a telecom client. The Silver award acknowledged healthcare CX improvements, reducing error rates to 0.03%. Bronze awards were granted for AI-enhanced quality insights, uncovering $3.2M in revenue potential, and Addi AI's real-time voice translation, reducing interpreter costs by up to 80%.

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been awarded the 2024 CX Evolution Partner of the Year by Genesys, marking their 15th Partner of the Year recognition. The award acknowledges TTEC Digital's excellence in helping customers migrate to cloud services and modernize contact center operations.

As a Genesys Platinum Partner with a 25-year partnership history, TTEC Digital maintains over 300 dedicated Genesys client service employees and holds more than 400 Genesys certifications. The company specializes in providing AI-enabled solutions including CRM, contact center modernization, workforce enablement, and data analytics.

This recognition follows their 2023 Ascend North America Partner of the Year award from Genesys, reinforcing their position as a trusted advisor in CX transformation and digital innovation.

TTEC Holdings (NASDAQ: TTEC) Special Committee has completed its review of the non-binding proposal from founder, Chairman and CEO Kenneth Tuchman to acquire remaining shares at $6.85 per share. The proposal, initially received on September 27, 2024, aims to purchase all shares not already owned by Tuchman and his controlled affiliates.

The Special Committee, supported by Rothschild & Co as financial advisor and Skadden, Arps, Slate, Meagher and Flom LLP as legal advisor, has finished its preliminary valuation analysis and remains open to engaging with Tuchman regarding a definitive transaction proposal. No immediate action is required from non-affiliated stockholders, and there is no guarantee of a definitive agreement or transaction completion.

TTEC Holdings (NASDAQ: TTEC) has unveiled a new blended healthcare digital sales model designed to enhance member acquisition and engagement while reducing costs for healthcare organizations. The model operates on a shared technology platform that combines digital solutions with skilled associates to deliver personalized customer experiences.

The solution offers up to 30% cost savings through a shared operating model and features a unified cloud-based contact center platform integrating telephony, CRM, and quote-shop-apply functionalities. The system employs HIPAA-compliant security protocols with AES 256-bit encryption for data protection.

Key benefits include enhanced operational efficiency, increased sales conversions through AI-driven insights, and improved member satisfaction through personalized support from licensed associates.

TTEC Holdings (NASDAQ:TTEC) has announced an expanded strategic partnership between TTEC Digital and Verint to offer Verint's CX Automation platform through TTEC's Google GCP cloud contact center portfolio. The partnership aims to provide customers with immediate access to innovations for enhancing loyalty, increasing revenue, and improving contact center efficiencies.

The collaboration integrates Verint's end-to-end CX Automation platform as a service within TTEC Digital's Google high-availability cloud infrastructure. TTEC Digital will continue to provide consulting, integration, and support services across its cloud and premise offerings. The partnership leverages TTEC Digital's global experience in CCaaS, Google AI, and cloud infrastructure, combined with Verint's CX Automation platform, delivering a best-of-breed solution at competitive pricing.

TTEC Holdings (NASDAQ: TTEC), a global CX technology and services company, has achieved Great Place to Work® certification in 15 countries, with Egypt being the newest addition. The certification, based on employee feedback, marks the second consecutive year of recognition across multiple regions including Asia, Europe, Latin America, and North America.

The recognition validates TTEC's commitment to fostering an inclusive workplace culture since its founding in 1982. According to Laura Butler, TTEC's Chief People Officer, the company's people-first approach and locally tailored strategies have successfully driven employee engagement and customer experience excellence across global operations.

The certification process involved comprehensive employee surveys evaluating workplace culture, leadership effectiveness, and job satisfaction. TTEC's recognition emphasizes its focus on career development, leadership, teamwork, and positive impact initiatives.

TTEC Holdings reported challenging Q4 and full-year 2024 results. Q4 revenue declined 9.4% to $567.4M, with net income of $4.6M. Full-year revenue dropped 10.4% to $2.208B, with a net loss of $310.6M, primarily due to a $196M impairment charge in Q2.

Key financial metrics include Q4 Adjusted EBITDA of $50.9M (9.0% of revenue) and full-year Adjusted EBITDA of $202.3M (9.2% of revenue). The company reported negative cash flow from operations of $58.8M for 2024, largely due to discontinuation of accounts receivable factoring.

Notable developments include: suspension of semi-annual cash dividend to prioritize debt reduction, sale of Englewood property for $45.5M, and relocation of headquarters to Austin, Texas. The company's net debt position stood at $893.0M as of December 31, 2024.

TTEC Holdings (NASDAQ: TTEC) celebrated the grand opening of its new site in Cairo's Maadi Technology Park, marking a significant expansion of its operations in Egypt. The expansion comes one year after TTEC's initial launch in Egypt and includes the addition of a prominent provider of on-demand pay solutions to its client roster.

The new facility aims to leverage Egypt's multilingual workforce and strategic location to deliver AI-enhanced customer experience solutions globally. The opening ceremony was attended by key officials including Egypt's Minister of Communications and Information Technology, Dr. Amr Talaat, and ITIDA CEO Ahmed Elzaher.

The expansion strengthens TTEC's ability to provide multilingual customer experience solutions for global clients while creating additional career opportunities for local talent. TTEC Egypt was recently recognized as a Great Place To Work®, highlighting its commitment to workplace excellence.

TTEC Holdings (NASDAQ:TTEC), a global CX technology and services provider specializing in AI-enabled customer experience solutions, has scheduled its fourth quarter and full year 2024 earnings release for Thursday, February 27, 2025, after market close. The company will host a live webcast and conference call on Friday, February 28, 2025, at 8:30 a.m. ET. Investors can access the webcast through the 'Investors Relations' section of TTEC's website, with a replay available for those unable to attend the live event.