TTEC Announces Fourth Quarter and Full Year 2024 Financial Results

Rhea-AI Summary

TTEC Holdings reported challenging Q4 and full-year 2024 results. Q4 revenue declined 9.4% to $567.4M, with net income of $4.6M. Full-year revenue dropped 10.4% to $2.208B, with a net loss of $310.6M, primarily due to a $196M impairment charge in Q2.

Key financial metrics include Q4 Adjusted EBITDA of $50.9M (9.0% of revenue) and full-year Adjusted EBITDA of $202.3M (9.2% of revenue). The company reported negative cash flow from operations of $58.8M for 2024, largely due to discontinuation of accounts receivable factoring.

Notable developments include: suspension of semi-annual cash dividend to prioritize debt reduction, sale of Englewood property for $45.5M, and relocation of headquarters to Austin, Texas. The company's net debt position stood at $893.0M as of December 31, 2024.

Positive

• Sale of Englewood property for $45.5M improving liquidity
• Increased borrowing capacity to $225M from $90M YoY
• Engage segment showed profitability improvement in H2 2024
• Cost optimization initiatives implemented for margin improvements in 2025

Negative

• Revenue declined 10.4% YoY to $2.208B
• Net loss of $310.6M in 2024 vs profit in 2023
• Negative cash flow from operations of $58.8M
• Suspension of dividend payments
• Net debt increased to $893.0M from $826.5M YoY
• Q4 Digital segment revenue dropped 3.5% with declining margins

Fourth Quarter 2024
Revenue was $567.4 Million, down 9.4 Percent
Net Income was $4.6 Million or 0.8 Percent of Revenue
($9.0 Million or 1.6 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $50.9 Million or 9.0 Percent of Revenue

Full Year 2024
Revenue was $2.208 Billion, down 10.4 Percent
Net Loss of $310.6 Million or negative 14.1 Percent of Revenue
(Net Income of $33.6 Million or 1.5 Percent of Revenue Non-GAAP)
Adjusted EBITDA was $202.3 Million or 9.2 Percent of Revenue

Provides Outlook for Full Year 2025

AUSTIN, Texas, Feb. 27, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the fourth quarter and full year ended December 31, 2024.

"2024 was a challenging transitional year for TTEC. However, we continued to advance our three top priorities, including enhancing our diversification strategy with an expanded geographic delivery footprint and client portfolio, broadening our end-to-end digital CX value proposition with differentiated, technology-enabled solutions, and achieving our goal of meeting or exceeding our historical growth and margin targets," commented Ken Tuchman, chairman and chief executive officer of TTEC.

"With our strengthened leadership alongside the actions we have taken in the second half of the year, we are on our way to healthier financial performance in 2025 and beyond," Tuchman continued. 

FOURTH QUARTER 2024 FINANCIAL HIGHLIGHTS                   

Revenue        

• Fourth quarter 2024 GAAP revenue was $567.4 million, a 9.4 percent decrease compared to $626.2 million in the prior year.
• Foreign exchange had a $2.1 million negative impact on revenue in the fourth quarter of 2024.

Income from Operations

• Fourth quarter 2024 GAAP income from operations was $15.3 million, or 2.7 percent of revenue, compared to $16.9 million, or 2.7 percent of revenue in the prior year.
• Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $34.9 million, or 6.2 percent of revenue, compared to $41.8 million, or 6.7 percent of revenue in the prior year.
• Foreign exchange had a $4.4 million positive impact on Non-GAAP income from operations in the fourth quarter 2024.

Adjusted EBITDA     

• Fourth quarter 2024 Non-GAAP Adjusted EBITDA was $50.9 million, or 9.0 percent of revenue, compared to $57.5 million, or 9.2 percent of revenue in the prior year.

Net Income (Loss) Per Share

• Fourth quarter 2024 GAAP fully diluted net income per share was $0.10 compared to a fully diluted net loss per share of $0.17 in the prior year.
• Non-GAAP fully diluted net income per share was $0.19 compared to $0.37 in the prior year.

FULL YEAR 2024 FINANCIAL HIGHLIGHTS                     

Revenue        

• Full year 2024 GAAP revenue was $2.208 billion, a 10.4 percent decrease compared to $2.463 billion in the prior year. 
• Foreign exchange had a $2.6 million negative impact on revenue for the full year 2024.

Income (Loss) from Operations

• Full year 2024 GAAP loss from operations was $173.5 million, or negative 7.9 percent of revenue, compared to income from operations of $118.0 million, or 4.8 percent of revenue in the prior year. The significant decrease in operating income was primarily the result of a second quarter 2024 one-time non-cash pre-tax $196 million impairment charge related to the fair value of the TTEC Engage reporting unit, in addition to other factors.
• Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $136.5 million, or 6.2 percent of revenue, compared to $200.4 million, or 8.1 percent in the prior year.
• Foreign exchange had a $7.2 million positive impact on Non-GAAP income from operations for the full year 2024.

Adjusted EBITDA     

• Full year 2024 Non-GAAP Adjusted EBITDA was $202.3 million, or 9.2 percent of revenue, compared to $271.5 million, or 11.0 percent of revenue in the prior year.

Net Income (Loss) Per Share

• Full year 2024 GAAP fully diluted net loss per share was $6.52 compared to net income per share of $0.39 in the prior year.
• Non-GAAP fully diluted net income per share was $0.71 compared to $2.18 in the prior year.

CASH FLOW AND BALANCE SHEET 

• Cash flow from operations in the fourth quarter of 2024 was a negative $1.1 million compared to a positive $31.5 million for the fourth quarter 2023. For the full year 2024, cash flow from operations was a negative $58.8 million compared to a positive $144.8 million for the same period 2023. The decline in 2024 cash flow from operations was primarily related to the discontinuation of the accounts receivable factoring facility in the third quarter, negatively impacting our cash flow by $101.2 million. Excluding the factoring facility impact, 2024 cash flow from operations was a positive $42.4 million.
   
• Free cash flow in the fourth quarter of 2024 was a negative $9.8 million compared to a positive $18.4 million for the fourth quarter 2023. For the full year 2024, free cash flow was a negative $104.0 million compared to a positive $76.9 million for the same period in 2023. Excluding the factoring facility discontinuation impact of $101.2 million and including the proceeds from the sale of real estate of $45.5 million, 2024 free cash flow was a positive $42.7 million.
   
• Capital expenditures in the fourth quarter 2024 were $8.7 million compared to $13.1 million for the fourth quarter 2023. For the full year 2024, capital expenditures were $45.2 million compared to $67.8 million for the same period 2023.
   
• As of December 31, 2024, TTEC had cash and cash equivalents of $85.0 million and debt of $978.0 million, resulting in a net debt position of $893.0 million. This compares to a net debt position of $826.5 million for the same period 2023.
   
• As of December 31, 2024, TTEC's remaining borrowing capacity under its revolving credit facility was approximately $225 million compared to $90 million for the same period 2023.
   
• On November 4, 2024, TTEC's Board of Directors suspended the company's semi-annual cash dividend as part of its ongoing shift to prioritize debt reduction. The cash dividend will continue to be suspended until further notice, as TTEC continues to focus on debt reduction and the Special Committee of the company's Board of Directors is considering a potential take-private transaction proposed by TTEC's founder and CEO.

SALE OF REAL ESTATE ASSET NOT USED IN OPERATIONS

• On November 5, 2024, the company closed a sale of real estate asset in Englewood, Colorado for $45.5 million dollars, subject to customary adjustments. Prior to the COVID pandemic, the building was used as TTEC's principal place of business. The company used the proceeds from the sale to reduce its outstanding balance under its revolving credit facility.

NEW PRINCIPAL PLACE OF BUSINESS

• As part of our strategic review of our business priorities, we decided to designate our office in Austin, Texas as our new principal place of business. Texas has been an important part of TTEC's operations for decades, and this move provides us with access to a business-friendly environment, a strong economy, a skilled workforce, and a dynamic technology and innovation hub. This change does not impact our 70+ other global locations, including our Denver Center for Experience and Innovation in Greenwood Village, Colorado. It also does not impact the jobs of those who are currently working in Colorado.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

• Fourth quarter 2024 GAAP revenue for TTEC Digital was $115.0 million, a decrease of 3.5 percent compared to $119.1 million in the year ago period. Income from operations was $6.9 million or 6.0 percent of revenue compared to an operating income of $10.0 million or 8.4 percent of revenue in the prior year.
• Non-GAAP income from operations was $12.7 million, or 11.0 percent of revenue compared to operating income of $17.7 million or 14.8 percent of revenue in the prior year.

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

• Fourth quarter 2024 GAAP revenue for TTEC Engage was $452.5 million, a 10.8 percent decrease from $507.1 million for the year ago period. Income from operations was $8.4 million or 1.9 percent of revenue compared to operating income of $6.9 million, or 1.4 percent of revenue in the prior year.
• Non-GAAP income from operations was $22.3 million, or 4.9 percent of revenue, compared to operating income of $24.1 million, or 4.8 percent of revenue in the prior year.
• Foreign exchange had a $2.0 million negative impact on revenue and a $4.4 million positive impact on income from operations.

BUSINESS OUTLOOK

"At the company level, our fourth quarter financial performance was in line with the most recent guidance expectations communicated last quarter, and we are particularly pleased with our Engage segment's profitability improvement in the second half of the year," commented Kenny Wagers, chief financial officer of TTEC. Wagers continued, "During 2024, we implemented several profit optimization initiatives within Engage and are confident our Digital segment will return to growth through our expanded suite of CX technology offerings, laying the foundation for margin improvements in 2025."

TTEC Full Year 2025 Outlook
	Full Year 2025 Guidance		Full Year 2025 Mid-Point
Revenue	$2,014M — $2,064M		$2,039M
Non-GAAP adjusted EBITDA	$215M — $235M		$225M
Non-GAAP adjusted EBITDA margins	10.7% — 11.4%		11.0 %
Non-GAAP operating income	$154M — $174M		$164M
Non-GAAP operating income margins	7.6% — 8.4%		8.0 %
Interest expense, net	($75M) — ($79M)		($77M)
Non-GAAP adjusted tax rate	38% — 42%		40 %
Diluted share count	48.2M — 48.6M		48.4M
Non-GAAP earnings per a share	$0.95 — $1.20		$1.08
Engage Full Year 2025 Outlook
	Full Year 2025 Guidance		Full Year 2025 Mid-Point
Revenue	$1,556M — $1,586M		$1,571M
Non-GAAP adjusted EBITDA	$151M — $163M		$157M
Non-GAAP adjusted EBITDA margins	9.7% — 10.3%		10.0 %
Non-GAAP operating income	$101M — $113M		$107M
Non-GAAP operating income margins	6.5% — 7.1%		6.8 %
Digital Full Year 2025 Outlook
	Full Year 2025 Guidance		Full Year 2025 Mid-Point
Revenue	$458M — $478M		$468M
Non-GAAP adjusted EBITDA	$64M — $72M		$68M
Non-GAAP adjusted EBITDA margins	13.9% — 15.0%		14.5 %
Non-GAAP operating income	$53M — $61M		$57M
Non-GAAP operating income margins	11.5% — 12.7%		12.1 %

 

The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company's control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company's 2025 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

• GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.
   
• Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, February 28, 2025. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

ABOUT TTEC 

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Release when we use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms "TTEC," "the Company," "we," "us" and "our" and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC") which are available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
			Three months ended				Twelve months ended
			December 31,				December 31,
			2024		2023		2024		2023
Revenue			$  567,437		$  626,181		$ 2,207,587		$ 2,462,817
Operating Expenses:
	Cost of services		448,931		505,814		1,735,865		1,932,877
	Selling, general and administrative		73,161		74,744		293,042		290,873
	Depreciation and amortization		23,697		24,904		97,955		101,272
	Restructuring charges, net		3,806		3,145		10,152		8,041
	Impairment losses		2,549		650		244,093		11,733
Total operating expenses			552,144		609,257		2,381,107		2,344,796
Income / (Loss) From Operations			15,293		16,924		(173,520)		118,021
	Other income (expense), net		(2,424)		(21,988)		(62,997)		(77,297)
Income / (Loss) Before Income Taxes			12,869		(5,064)		(236,517)		40,724
	Provision for income taxes		(8,250)		(3,142)		(74,100)		(22,460)
Net Income / (Loss)			4,619		(8,206)		(310,617)		18,264
	Net income / (loss) attributable to noncontrolling interest		(2,618)		(1,694)		(10,348)		(9,836)
Net Income / (Loss) Attributable to TTEC Stockholders			$     2,001		$    (9,900)		$  (320,965)		$       8,428
Net Income / (Loss) Per Share
	Basic		$       0.10		$      (0.17)		$        (6.52)		$         0.39
	Diluted		$       0.10		$      (0.17)		$        (6.52)		$         0.39
Net Income / (Loss) Per Share Attributable to TTEC Stockholders
	Basic		$       0.04		$      (0.21)		$        (6.74)		$         0.18
	Diluted		$       0.04		$      (0.21)		$        (6.74)		$         0.18
Income / (Loss) From Operations Margin			2.7 %		2.7 %		(7.9) %		4.8 %
Net Income / (Loss) Income Margin			0.8 %		-1.3 %		(14.1) %		0.7 %
Net Income / (Loss) Attributable to TTEC Stockholders Margin			0.4 %		(1.6) %		(14.5) %		0.3 %
Effective Tax Rate			64.1 %		(62.0) %		(31.3) %		55.2 %
Weighted Average Shares Outstanding
Basic			47,736		47,425		47,614		47,335
Diluted			48,150		47,425		47,614		47,419

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
		Three months ended				Twelve months ended
		December 31,				December 31,
		2024		2023		2024		2023
Revenue:
TTEC Digital		$     114,950		$      119,118		$     459,018		$    486,882
TTEC Engage		452,487		507,063		1,748,569		1,975,935
Total		$     567,437		$      626,181		$  2,207,587		$ 2,462,817
Income / (Loss) From Operations
TTEC Digital		$         6,921		$         9,982		$      23,691		$     29,846
TTEC Engage		8,372		6,942		(197,211)		88,175
Total		$       15,293		$       16,924		$   (173,520)		$    118,021

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
		December 31,		December 31,
		2024		2023
ASSETS
Current assets:
Cash and cash equivalents		$           84,991		$       172,747
Accounts receivable, net		452,573		394,868
Prepaids and other current assets		92,947		95,064
Income and other tax receivables		21,785		18,524
Total current assets		652,296		681,203
Property and equipment, net		132,051		191,003
Operating lease assets		91,263		121,574
Goodwill		571,197		808,988
Other intangibles assets, net		164,808		198,433
Income and other tax receivables, long-term		31,781		44,673
Other assets		109,984		139,724
Total assets		$      1,753,380		$     2,185,598
LIABILITIES AND EQUITY
Current liabilities:
Accounts payable		$           84,180		$         96,577
Accrued employee compensation and benefits		137,636		146,184
Deferred revenue		64,752		81,171
Current operating lease liabilities		33,358		38,271
Other current liabilities		34,010		40,824
Total current liabilities		353,936		403,027
Long-term liabilities:
Line of credit		975,000		995,000
Non-current operating lease liabilities		71,008		96,809
Other long-term liabilities		85,317		75,220
Total long-term liabilities		1,131,325		1,167,029
Equity:
Common stock		477		474
Additional paid in capital		420,181		407,415
Treasury stock		(584,900)		(589,807)
Accumulated other comprehensive income (loss)		(132,121)		(89,876)
Retained earnings		546,617		870,429
Noncontrolling interest		17,865		16,907
Total equity		268,119		615,542
Total liabilities and equity		$      1,753,380		$     2,185,598

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
	Twelve months ended		Twelve months ended
	December 31,		December 31,
	2024		2023
Cash flows from operating activities:
Net (loss) income	$                    (310,617)		$                        18,264
Adjustment to reconcile net (loss) income to net cash provided by operating activities :
Depreciation and amortization	97,955		101,272
Amortization of contract acquisition costs	1,995		2,288
Amortization of debt issuance costs	2,020		1,067
Imputed interest expense and fair value adjustments to contingent consideration	(1,496)		7,579
Provision for credit losses	3,596		2,009
Loss on disposal of assets	(13,281)		2,219
Impairment losses	244,093		11,733
Loss on dissolution of subsidiary			301
Deferred income taxes	58,530		(7,528)
Excess tax benefit from equity-based awards	4,352		1,705
Equity-based compensation expense	18,690		22,071
Loss / (gain) on foreign currency derivatives	384		(3)
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	(66,329)		22,359
Prepaids and other assets	(17,120)		8,570
Accounts payable and accrued expenses	(43,220)		9,518
Deferred revenue and other liabilities	(38,370)		(58,659)
Net cash provided by operating activities	(58,818)		144,765
Cash flows from investing activities:
Proceeds from sale of property, plant and equipment	45,650		261
Purchases of property, plant and equipment	(45,173)		(67,839)
Net cash used in investing activities	477		(67,578)
Cash flows from financing activities:
Net proceeds from / (repayments of) line of credit	(20,000)		35,000
Payments on other debt	(2,405)		(2,317)
Payments of contingent consideration and hold back payments to acquisitions			(37,676)
Dividends paid to shareholders	(2,847)		(49,232)
Payments to noncontrolling interest	(9,226)		(10,972)
Tax payments related to the issuance of restricted stock units	(1,014)		(3,037)
Payments of debt issuance costs	(2,804)		-
Net cash used in financing activities	(38,296)		(68,234)
Effect of exchange rate changes on cash and cash equivalents and restricted cash	7,723		(2,112)
(Decrease) in cash, cash equivalents and restricted cash	(88,914)		6,841
Cash, cash equivalents and restricted cash, beginning of period	173,905		167,064
Cash, cash equivalents and restricted cash, end of period	$                       84,991		$                      173,905

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
		Three months ended							Twelve months ended
		December 31,							December 31,
		2024		2023					2024		2023
Revenue		$  567,437		$  626,181					$ 2,207,587		$ 2,462,817
Reconciliation of Non-GAAP Income from Operations and EBITDA:
Net (Loss) / Income from Operations		$    15,293		$    16,924					$   (173,520)		$    118,021
Restructuring charges, net		3,806		3,145					10,152		8,041
Impairment losses		2,549		650					244,093		11,733
Cybersecurity incident related impact, net of insurance recovery		-		-					-		(3,210)
Grant income for pandemic relief		-		-					-		40
Property costs not related to operations		(96)		757					2,233		1,501
Change in acquisition related obligation		-		-					-		483
Liability related to notifications triggered by labor scheme   (1)		-		6,000					(187)		6,000
Fees related to non-binding offer		1,956		-					1,956		-
Equity-based compensation expenses		3,441		5,661					18,690		22,071
Amortization of purchased intangibles		7,986		8,676					33,039		35,759
Non-GAAP Income from Operations		$    34,935		$    41,813					$    136,456		$    200,439
Non-GAAP Income from Operations Margin		6.2 %		6.7 %					6.2 %		8.1 %
Depreciation and amortization		15,711		15,894					63,863		64,840
Changes in acquisition contingent consideration		-		616					(1,496)		7,480
Change in escrow balance related to acquisition		-		-					-		625
Loss on dissolution of subsidiary		-		-					-		301
Gain on property sale		(15,453)		-					(15,453)		-
Foreign SS Tax Recovery		-		-					(853)		-
Foreign VAT receivable write-off		-		-					770		-
Foreign exchange loss / (gain), net		(1,961)		1,112					420		1,950
Other Income (expense), net		17,633		(1,894)					18,586		(4,126)
Adjusted EBITDA		$    50,865		$    57,541					$    202,293		$    271,509
Adjusted EBITDA Margin		9.0 %		9.2 %					9.2 %		11.0 %
Reconciliation of Non-GAAP EPS:
Net (Loss) Income		$      4,619		$    (8,206)					$   (310,617)		$      18,264
Add:  Asset impairment and restructuring charges		6,355		3,795					254,245		19,774
Add:  Equity-based compensation expenses		3,441		5,661					18,690		22,071
Add:  Amortization of purchased intangibles		7,986		8,676					33,039		35,759
Add:  Cybersecurity incident related impact, net of insurance recovery		-		-					-		(3,210)
Add:  Grant income for pandemic relief		-		-					-		40
Add:  Change in acquisition related obligation		-		-					-		483
Add:  Property costs not related to operations		(96)		757					2,233		1,501
Add:  Fees related to non-binding offer		1,956		-					1,956		-
Add:  Gain on sale of property		(15,453)		-					(15,453)		-
Add:  Liability related to notifications triggered by labor scheme		-		6,000					(187)		6,000
Add:  Foreign SS Tax Recovery		-		-					(853)		-
Add:  Foreign VAT receivable write-off		-		-					770		-
Add:  Changes in acquisition contingent consideration		-		616					(1,496)		7,480
Add:  Changes in escrow balance related to acquisition		-		-					-		625
Add:  Loss on dissolution of subsidiary		-		-					-		301
Add:  Foreign exchange loss / (gain), net		(1,961)		1,112					420		1,950
Less:  Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above		2,108		(885)					50,860		(7,859)
Non-GAAP Net Income		$      8,955		$    17,526					$      33,607		$    103,179
Diluted shares outstanding		48,150		47,425					47,614		47,419
Non-GAAP EPS		$0.19		$0.37					$0.71		$2.18
Reconciliation of Free Cash Flow:
Cash Flow From Operating Activities:
Net (loss) / income		$      4,619		$    (8,206)					$   (310,617)		$      18,264
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		23,697		24,904					97,955		101,272
Other		(29,402)		14,836					153,844		25,229
Net cash provided by operating activities		(1,086)		31,534					(58,818)		144,765
Less - Total Cash Capital Expenditures		8,708		13,117					45,173		67,839
Free Cash Flow		$    (9,794)		$    18,417					$   (103,991)		$      76,926
(1) -  For further information, please see discussion in the Risk Factors section of the 2023 Form 10-K filed on February 29, 2024.
Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :
		TTEC Engage				TTEC Digital			TTEC Engage				TTEC Digital
		Q4 24		Q4 23		Q4 24	Q4 23		YTD 24		YTD 23		YTD 24	YTD 23
Income / (Loss) from Operations		$      8,372		$      6,942		$     6,921	$     9,982		$   (197,213)		$      88,175		$     23,692	$    29,846
Restructuring charges, net		3,394		1,823		412	1,322		9,091		4,250		1,062	3,791
Impairment losses		2,549		700		-	(50)		241,149		8,929		2,944	2,804
Cybersecurity incident related impact, net of insurance recovery		-		-		-	-		-		(3,210)		-	-
Grant income for pandemic relief		-		-		-	-		-		40		-	-
Property costs not related to operations		(96)		757		-	-		2,233		1,501		-	-
Fees related to non-binding offer		1,956		-		-	-		1,956				-
Change in acquisition related obligation		-		-		-	-		-		-		-	483
Liability related to notifications triggered by labor scheme		-		6,000		-	-		(187)		6,000		-	-
Equity-based compensation expenses		2,006		3,658		1,435	2,003		11,754		14,257		6,936	7,814
Amortization of purchased intangibles		4,088		4,264		3,898	4,412		16,394		18,215		16,645	17,544
Non-GAAP Income from Operations		$    22,269		$    24,144		$    12,666	$    17,669		$      85,177		$    138,157		$     51,279	$    62,282
Depreciation and amortization		12,780		13,458		2,931	2,436		52,629		55,153		11,234	9,688
Changes in acquisition contingent consideration		-		616			-		(1,496)		7,480		-	-
Change in escrow balance related to acquisition		-		-			-		-		625		-	-
Loss on dissolution of subsidiary		-		-			-		-		301		-	-
Foreign VAT receivable write-off		-		-			-		770		-		-
Foreign SS Tax Recovery		-		-			-		(853)		-		-
Gain on property sale		(15,453)							(15,453)
Foreign exchange loss / (gain), net		(1,724)		1,271		(237)	(159)		794		2,085		(375)	(135)
Other Income (expense), net		17,478		(1,728)		155	(166)		18,311		(4,060)		276	(67)
Adjusted EBITDA		$    35,350		$    37,761		$    15,515	$    19,780		$    139,879		$    199,741		$     62,414	$    71,768

 

Corporate Comms	Investor Relations
Meredith Matthews	Robert Belknapp
Meredith.matthews@ttec.com	bob.belknapp@ttec.com

 

 

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SOURCE TTEC Holdings, Inc.

FAQ

What caused TTEC's significant net loss in 2024?

TTEC's 2024 net loss of $310.6M was primarily due to a one-time non-cash pre-tax $196M impairment charge related to TTEC Engage unit's fair value in Q2 2024.

Why did TTEC suspend its dividend payments in 2024?

TTEC suspended its semi-annual cash dividend on November 4, 2024, to prioritize debt reduction and while considering a potential take-private transaction proposed by its founder and CEO.

How much did TTEC's revenue decline in Q4 2024?

TTEC's Q4 2024 revenue declined 9.4% to $567.4M compared to $626.2M in the prior year.

What was the impact of discontinuing TTEC's accounts receivable factoring in 2024?

The discontinuation of accounts receivable factoring negatively impacted TTEC's cash flow by $101.2M in 2024.