Welcome to our dedicated page for Marchex news (Ticker: MCHX), a resource for investors and traders seeking the latest updates and insights on Marchex stock.
Marchex, Inc. (NASDAQ: MCHX) is a software publisher in the information sector that focuses on AI-powered conversational intelligence and analytics. This news page aggregates company announcements, press releases, and market updates so readers can follow how Marchex is evolving its platform, products, and corporate strategy.
According to its public disclosures, Marchex harnesses AI and conversation intelligence to provide actionable insights aligned with prescriptive vertical-market data analytics. News items frequently highlight developments in its Marchex Engage Platform, including features such as industry benchmarking, AI search attribution for calls originating from AI assistants and LLM search results, and enhancements to its unified user interface.
Marchex also issues news about vertical-specific solutions, such as offerings for automotive dealerships and service centers, healthcare organizations, and senior living operators. These updates describe how the company’s AI-based analytics are applied to sector-specific use cases like lead attribution, appointment prioritization, occupancy optimization, and performance benchmarking across locations.
Investors and operators can use this page to review earnings releases, conference call announcements, and SEC-related communications that discuss financial results, platform migration progress, and strategic initiatives such as the Agreement in Principle to acquire Archenia, Inc. By reading the news feed, users can see how Marchex positions its conversational intelligence solutions within B2B2C vertical markets and how new capabilities are intended to support sales, marketing, service, operations, and executive teams.
Bookmark this page to access a centralized stream of Marchex news, including product launches, vertical solution updates, earnings announcements, governance changes, and other disclosures that the company distributes through press releases and regulatory filings.
Marchex (NASDAQ: MCHX) reported its Q4 and full-year 2024 financial results, showing a slight revenue decline. Q4 revenue was $11.9 million (down from $12.4M in Q4 2023), with a net loss of $1.9 million or $(0.04) per share. Full-year 2024 revenue reached $48.1 million (down from $49.9M in 2023), with a net loss of $4.9 million.
The company announced several strategic initiatives, including:
- Rollout of vertical-specific advanced AI solutions for lead identification and assessment
- Partnership with Microsoft's Cloud AI Partner Program, expected to launch in Q2 2025
- Plans for sales force expansion and new channel partnerships
For 2025, Marchex anticipates year-over-year revenue growth, higher gross margins compared to 2024, and positive Adjusted EBITDA. The company aims to achieve sequential revenue acceleration throughout 2025 through strategic product launches and go-to-market initiatives.
Marchex (NASDAQ: MCHX), an AI and conversational intelligence company focused on operational excellence and revenue acceleration, has scheduled its Fourth Quarter and Full Year 2024 financial results announcement for March 6, 2025 at approximately 4:20 p.m. ET.
The company will host a conference call at 5:00 p.m. ET on the same day to discuss results and company outlook. A live webcast will be available on the Investors section of Marchex's website, with an archived version accessible two hours after the call concludes.
Marchex (NASDAQ: MCHX), a provider of AI-powered conversational intelligence solutions, announces its participation in key industry events including the 2025 IFA Annual Convention, ARS Annual Event, and Authority Brands Summit. The company's solutions help home services and franchise businesses optimize marketing, improve lead conversion, and drive revenue growth.
Marchex's AI-driven technology offers several key capabilities: marketing campaign optimization, lead performance monitoring, contact center analysis, lost revenue recovery, location management insights, and customer satisfaction enhancement. Recent innovations include lead outcomes tracking, lead value indicators, and topic analysis features.
The company serves major industry leaders including Authority Brands, ARS, Neighborly, and Two Men and a Truck, helping businesses analyze voice, text, and omnichannel interactions to uncover trends and optimize strategies without relying on traditional surveys or manual reviews.
Marchex (NASDAQ: MCHX) announced it will showcase new AI-powered conversational intelligence solutions at NADA 2025 in New Orleans, January 24-26. The company has significantly enhanced its Engage for Auto Dealerships platform with new features including:
- New Engage for Service for identifying repair needs and booking appointments
- Enhanced Engage for Sales with Sentiment Suite and missed opportunity alerts
- Marketing Edge for Auto Dealers enabling GA4 integration for tracking call events
The solutions aim to help dealerships optimize operations by providing comprehensive customer insights, enhanced marketing ROI tracking, high-value opportunity prioritization, and streamlined CRM/CDP integrations. These tools enable dealerships to transform customer conversations into actionable data for improving performance across marketing, sales, and service departments.
Marchex (NASDAQ: MCHX) has achieved recognition for its Sentiment Suite, winning 'New Product of the Year' in the 2024 BIG Awards for Business. The AI-powered solution analyzes customer perceptions to enhance CSAT and NPS strategies through advanced generative AI trained on first-party data.
The Sentiment Suite stands out for its ability to capture industry-specific customer sentiment in real-time, offering detailed insights into both negative and positive customer experiences. Key features include early identification of dissatisfied customers and analysis of factors such as appointment availability, product performance, price, scheduling, and agent accountability.
According to Troy Hartless, Chief Revenue Officer at Marchex, the suite provides a comprehensive view of customer sentiment, moving beyond traditional surveys and review sites. The system categorizes negative interactions by specific causes, including hold times, agent knowledge gaps, pricing issues, scheduling difficulties, late performance, and unresolved issues, enabling businesses to take proactive measures for improvement.
Marchex (NASDAQ: MCHX) has announced a partnership with Microsoft by joining the Microsoft Cloud AI Partner Program and gaining access to Azure Marketplace. This collaboration will allow Microsoft customers worldwide to access Marchex's AI-powered conversational analytics solutions, which are trained on billions of minutes of conversations.
The partnership combines Azure's capabilities with Marchex's analytics solutions to deliver customer insights and operational excellence. Marchex's solutions will be available on Azure Marketplace in early 2025, providing an additional channel for customers to purchase and deploy their AI-powered tools while allowing them to maximize their Microsoft cloud investments.
Marchex (NASDAQ: MCHX) reported Q3 2024 financial results with GAAP revenue of $12.6 million, slightly down from $12.8 million in Q3 2023. The company reduced its net loss to $0.8 million ($0.02 per share) from $1.5 million ($0.04 per share) year-over-year. Adjusted EBITDA was $0.3 million.
The company announced growth in Auto and Auto Services verticals, expansion in Home Services and Healthcare, and a new partnership with DealerOn. Marchex also revealed plans for vertical-specific AI solutions rollout in Q4, focusing on lead identification, value assessment, and trending topics discovery.
Marchex (NASDAQ: MCHX) announced the rollout of new vertical-specific advanced AI solutions focused on lead identification, value assessment, and trending topics discovery. Launching in Q4 2024, these solutions are tailored for automotive, home services, medical, and dental sectors. The AI tools offer high-value lead identification, industry-specific customization, data-driven decision making, marketing optimization, improved attribution, and customer topic analysis. The solutions aim to help businesses improve return on ad spend, understand customer behavior changes, and increase sales through descriptive, predictive, and prescriptive insights.
Marchex (NASDAQ: MCHX), a company specializing in AI and conversational intelligence solutions, has announced it will release its third quarter 2024 financial results on October 31, 2024, at approximately 4:20 p.m. ET. Following the release, management will host a conference call at 5:00 p.m. ET to discuss results and company outlook. A live webcast will be available on the Investors section of Marchex's website, with an archived version accessible two hours after the call.
Marchex (NASDAQ: MCHX) has partnered with DealerOn, a leading automotive marketing technology company, to deploy Marchex's AI-powered call analytics and attribution platform. This collaboration aims to optimize marketing campaigns for DealerOn's customers by leveraging conversational intelligence from calls. The partnership offers three key services: Premium Call Tracking, Digital Advertising Call Tracking, and Standard Call Tracking.
DealerOn, which serves over 5,000 automotive dealerships across North America, will utilize Marchex's solutions to provide quality reporting, improve marketing performance, and enhance allocation accuracy with prescriptive data analytics. This strategic alliance represents a significant step in Marchex's expansion and leadership in the automotive industry.
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