Forrester Research Inc - FORR STOCK NEWS

Forrester Research (Nasdaq: FORR) has announced that CEO George Colony and CAO Scott Chouinard will present virtually at the Sidoti & Company Virtual Investor Conference on June 23, 2021, at 10:00 a.m. Eastern. A live webcast of their presentation will be accessible on the company’s website.

According to Forrester's US 2021 Customer Experience Index, 21% of brands improved their scores significantly since 2020 due to the pandemic-driven shift towards enhanced customer experiences. The top-performing brands, including Chewy.com and Trader Joe's, excelled by addressing emotional needs and fostering customer loyalty. Notably, health insurers showed the best performance amid the crisis, while industries like airlines and hotels faced challenges. Forrester's research indicates that even minor improvements in customer experience can translate to substantial revenue gains, emphasizing the importance of empathetic customer engagement.

Forrester (Nasdaq: FORR) has announced the full agenda for the CX North America live virtual conference, scheduled for June 7-9, 2021. The event aims to help businesses improve customer experiences (CX) to drive growth, featuring sessions that showcase new research and actionable strategies. Notable speakers include Leslie Odom, Jr. and Andy Grammer. The conference will focus on leveraging data for better customer journeys, substantiating CX investments, and fostering customer loyalty through enhanced experiences.

Forrester (Nasdaq: FORR) forecasts that 70% of US and European companies will adopt a hybrid work model post-pandemic. Research indicates that 55% of US employees desire more remote work opportunities. Notably, 47% of US and 54% of European workers believe vaccines won't fully prevent COVID-19 spread. Companies are encouraged to measure their readiness for hybrid work using Forrester's readiness calculator, which assesses employee remote capabilities, collaboration technologies, and security. Emphasizing employee wellness, Forrester highlights that organizations must prioritize environments that cater to employees' needs.

Forrester's recent research reveals that consumers are losing trust in traditional institutions like government and media, shifting their trust towards businesses. The Trust Assessment and Scorecard aims to help companies cultivate trust among stakeholders, enhancing performance. Key findings indicate that different regions prioritize varying trust factors, and consumers expect companies to align values with actions. About 47% of US consumers rely on brands for health advice, while 18% of US consumers would cease business with companies that contradict their values. Trust is becoming a critical business asset.

Forrester Research (FORR) reported Q1 2021 revenues of $113.8 million, up from $106.3 million in Q1 2020. Net income was $4.0 million ($0.21 per diluted share), reversing a net loss of $0.5 million in the prior year. Adjusted net income rose to $8.6 million ($0.45 per diluted share), driven by strong contract value bookings growth, up 4% year-over-year. The company plans to increase its 2021 guidance, projecting revenues of $473 million to $483 million. For Q2, expected revenues range from $120 million to $124 million.

Forrester (Nasdaq: FORR) has launched the latest version of its B2B Revenue Waterfall during the B2B Summit North America. This updated model aims to enhance revenue growth by addressing both new and existing customer opportunities. The initiative responds to changing buying behaviors highlighted in the latest Forrester B2B Buying Study, where over 80% of purchases involve multiple decision-makers. Additionally, a significant shift toward prioritizing customer retention has been observed, with 75% of B2B marketers focusing on retention strategies this year, up 16% from 2020.

On May 4, 2021, Forrester (Nasdaq: FORR) unveiled significant findings at its B2B Summit North America, revealing that the COVID-19 pandemic has transformed B2B buying behaviors. The research shows the number of interactions required for purchases increased from 17 in 2019 to 27 in 2021, with 60% of purchases now involving four or more people, up from 47% in 2017. Forrester introduced frameworks and insights to help B2B leaders adapt, with organizations aligning marketing, sales, and product functions reporting 19% faster growth and 15% greater profitability.