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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.
Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.
Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.
Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.
Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.
Qualtrics has appointed Dr. Adrienne Boissy as its first Chief Medical Officer, enhancing its ability to assist healthcare institutions in delivering exceptional experiences. Dr. Boissy, a prominent neurologist formerly at the Cleveland Clinic, will help shape the future of patient and employee experiences, leveraging her extensive expertise. Her role comes amidst growing challenges in healthcare due to the pandemic, emphasizing the need for personalized interactions. Dr. Boissy's experience includes co-chairing the Empathy and Innovation Summit and contributing to patient experience metrics and digital innovation.
Qualtrics (NASDAQ: XM) is set to announce its third quarter 2021 financial results on October 20, 2021, after market close. A conference call will follow at 3 p.m. Mountain Time to discuss these results with investors. The event will be streamed live on the Qualtrics Investor Relations website, allowing stakeholders to stay informed about the company’s financial health and strategic direction.
Qualtrics (NASDAQ: XM) has completed its acquisition of Clarabridge, enhancing its position as the leader in Experience Management (XM). This $1.125 billion deal allows Qualtrics to integrate advanced omnichannel conversational analytics into its platform, enabling businesses to analyze customer feedback from various indirect sources like social media and review sites. The acquisition is expected to accelerate Qualtrics' growth and strengthen its ability to support organizations in understanding their experience data (X-data™).
On Sept. 20, 2021, EY announced the launch of its EY Qualtrics Experience Management competency to enhance experience management solutions. This initiative aims to support companies through strategy, design, and implementation, utilizing Qualtrics' technology. EY will expand its professional team to drive enterprise-level transformations in customer and employee experiences. With a joint innovation hub, the collaboration seeks to develop tailored solutions, addressing shifts in customer and employee expectations, enabling businesses to act quickly and effectively in a dynamic market.
Qualtrics (NASDAQ: XM) successfully completed an exchange offer for eligible employees of its Australian subsidiary, QAL Technologies Pty Ltd. The exchange, which expired on September 10, 2021, saw 60 employees tender their cash-settled awards, representing approximately 78.30% of the eligible value. In return, Qualtrics issued 30,539 unvested rights (Qualtrics RSUs). This initiative is part of Qualtrics' ongoing strategy to enhance employee engagement and align their interests with the company's growth.
Qualtrics (Nasdaq: XM) announces partnerships with Virginia Beach, Gwinnett County Public Schools, and Hemet Unified School District to enhance back-to-school plans amid the pandemic. With 56% of parents concerned about health and safety, Qualtrics helps educators gather feedback from parents and students to create a safer learning environment focused on well-being and trust. Over half of the top 50 US school districts utilize Qualtrics to improve educational experiences.
Qualtrics (Nasdaq: XM) reports that 77% of CEOs anticipate significant workforce changes, driven by ongoing labor shortages and the pandemic's impact. A majority expect to increase spending on remote work adaptations and employee training. The study, conducted in July 2021, reveals that 76% of executives foresee revenue growth in the coming year, while 39% highlight rising supply costs as a major threat. Additionally, transformations in office space usage and a focus on cybersecurity and diversity, equity, and inclusion (DEI) are emphasized as ongoing priorities.
Qualtrics (NASDAQ: XM) announced its participation in upcoming virtual investor events in September 2021. The events include the Jefferies Virtual Software Conference on Sept. 14 at 3:30 p.m. ET and Citi's 2021 Global Technology Virtual Conference on Sept. 15 at 10:30 a.m. ET. Detailed information on these events, including presentation times and webcasts, can be found on their investor relations website. Qualtrics helps organizations manage customer, employee, product, and brand experiences.
NielsenIQ and Qualtrics have announced a strategic partnership aimed at delivering a comprehensive brand experience solution. This collaboration will enable businesses to leverage real-time consumer insights to enhance brand health. The partnership integrates NielsenIQ's Winning Brands® solution with Qualtrics BrandXM™, allowing organizations to track key metrics like Brand Equity Index and align them with business outcomes. The joint effort is expected to help brands adapt to changing consumer expectations, accelerating customer acquisition and driving sustainable growth.
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