An email has been sent to your address with instructions for changing your password.
There is no user registered with this email.
Sign Up
To create a free account, please fill out the form below.
Thank you for signing up!
A confirmation email has been sent to your email address. Please check your email and follow the instructions in the message to complete the registration process. If you do not receive the email, please check your spam folder or contact us for assistance.
Welcome to our platform!
Oops!
Something went wrong while trying to create your new account. Please try again and if the problem persist, Email Us to receive support.
Qualtrics Expands Healthcare Leadership Team with Hiring of Cleveland Clinic Veteran Dr. Adrienne Boissy
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Positive)
Tags
management
Rhea-AI Summary
Qualtrics has appointed Dr. Adrienne Boissy as its first Chief Medical Officer, enhancing its ability to assist healthcare institutions in delivering exceptional experiences. Dr. Boissy, a prominent neurologist formerly at the Cleveland Clinic, will help shape the future of patient and employee experiences, leveraging her extensive expertise. Her role comes amidst growing challenges in healthcare due to the pandemic, emphasizing the need for personalized interactions. Dr. Boissy's experience includes co-chairing the Empathy and Innovation Summit and contributing to patient experience metrics and digital innovation.
Positive
Appointment of Dr. Adrienne Boissy as Chief Medical Officer may strengthen leadership and innovation in patient and employee experience.
Dr. Boissy's expertise in healthcare enhances Qualtrics’ service offerings, potentially leading to improved customer satisfaction.
The company is addressing challenges in healthcare stemming from the pandemic, creating opportunities for growth.
Negative
Dr. Boissy will continue her role at Cleveland Clinic, potentially raising concerns about availability and focus on Qualtrics.
There may be skepticism regarding the integration of Dr. Boissy's vision with existing company strategies.
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--
Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, has namedDr. Adrienne Boissy as its first Chief Medical Officer—expanding the company’s ability to help industries, including healthcare institutions, deliver exceptional experiences for patients, customers and employees. Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic.
Dr. Boissy's appointment comes at a critical time. The pandemic has catalyzed digital innovation across industries, while generating staffing, mental health and access challenges. People want to engage with their care teams and organizations through the channels they prefer—helping them feel known as a person, and to have seamless and customized experiences. To differentiate in a new virtual environment and earn loyalty, patient and employee experience is top of mind for many healthcare organizations, and most are looking for creative, timely and customized methods to listen and respond to the customer voice.
In her new role as Qualtrics’ top medical advisor, Dr. Boissy will combine her experience as a leading physician executive with Qualtrics' comprehensive technology to engage healthcare systems in designing the patient, customer and employee experience of the future. Dr. Boissy will also leverage the insights from Qualtrics’ partners around the globe to drive best practices and empathic innovation.
“Dr. Boissy is a visionary leader at the forefront of creating people-centered programs rooted in empathy and a deep understanding of patient needs,” said Zig Serafin, CEO, Qualtrics. “We are thrilled to have Dr. Boissy join Qualtrics as we continue to innovate and invest in building the best experiences for patients, families, staff, clinicians, and the communities they serve.”
In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient engagement. She is a Harvard Macy Scholar and has been featured in The Atlantic, The Washington Post, USA Today, Forbes and many other publications. Her TED Salon talk “Can empathy help us heal healthcare?” details how systems can operationalize empathy in meaningful ways. She is the co-editor of "The Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience."
Dr. Boissy will officially join the Qualtrics team in November.
Transforming the patient and employee experience
Traditional patient experience platforms are retrospective, static, long and focus on measurement instead of action. They also don’t take into consideration the emotion and values of the patient or employee. Qualtrics is helping over 400 hospitals and health systems around the world, including CHRISTUS Health, Intermountain Healthcare and Stanford Health Care, modernize their patient and employee experience programs—reducing the time and cost it takes to listen and understand patient needs, and using those insights to improve patient outcomes, retention and service recovery.
Qualtrics healthcare solutions are built on the Qualtrics XM Platform™, which maintains the highest security certifications, including ISO 27001, FedRAMP and HITRUST. This means its technology platform provides customers the tools they need to manage HIPAA compliance.
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business — customer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit qualtrics.com.
What is the significance of Dr. Adrienne Boissy's appointment at Qualtrics?
Dr. Boissy's appointment as Chief Medical Officer is significant as it brings extensive healthcare experience and a focus on improving patient and employee experiences amidst industry challenges.
When will Dr. Adrienne Boissy officially start working at Qualtrics?
Dr. Adrienne Boissy will officially join Qualtrics in November.
How does Dr. Boissy's role at Qualtrics impact healthcare institutions?
Dr. Boissy's role at Qualtrics is expected to enhance healthcare institutions' ability to provide personalized and empathetic experiences for patients and employees.
What challenges in healthcare is Qualtrics addressing with Dr. Boissy's expertise?
Qualtrics, with Dr. Boissy's expertise, aims to tackle staffing, mental health, and access challenges exacerbated by the pandemic.
