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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.
Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.
Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.
Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.
Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.
Qualtrics (Nasdaq: XM) has launched EX25, a framework designed to enhance employee engagement and retention by regularly measuring employee sentiment. With 44% of U.S. employees considering job changes due to shifting priorities, the EX25 framework identifies 25 key drivers affecting workplace experience. Embedded in EmployeeXM, it offers actionable insights through scientifically validated questions, dashboard templates, and industry benchmarks. EX25 aims to equip employers to adapt swiftly to employee feedback, ensuring they remain competitive in attracting and retaining talent. It will be available in Q4 2021.
Qualtrics (Nasdaq: XM) has launched the Brand Impact Simulator, a self-service tool aimed at helping brands understand which attributes most influence customer acquisition. This tool allows organizations to prioritize attributes that resonate with consumers, improving marketing effectiveness. Research shows that only 34% of brands resonate with potential customers. The simulator can help brands simulate brand scenarios based on consumer feedback, optimize marketing messages, and increase purchase consideration. Early access to the tool is available, with general availability expected in Q4 2021.
Qualtrics (Nasdaq: XM) revealed in a recent study that the pandemic significantly impacted children's mental health, with 55% of parents noting their kids displayed symptoms of depression or anxiety for the first time. As schools prepare for in-person learning, 74% of parents believe this will enhance their children's mental wellbeing. The study highlights that 35% of parents report worsening mental health issues, while 28% are seeking private counseling for their children. The survey included 1,025 respondents conducted between July 28-30, 2021.
On August 19, 2021, Qualtrics (NASDAQ: XM) granted 359,435 restricted stock units (RSUs) to 34 Usermind employees following its acquisition of Usermind, completed on July 20, 2021. This move aims to enhance Qualtrics' XM Directory by integrating Usermind's experience orchestration technology, which enriches customer profiles with contextual data. The RSUs will vest over four years, aligning employee incentives with the company’s long-term objectives as per NASDAQ Listing Rule 5635(c)(4).
On August 19, 2021, Qualtrics (Nasdaq: XM) and Mercer, a global HR consulting firm, announced a partnership aimed at enhancing employee experience and benefits programs. This collaboration allows organizations to utilize Qualtrics' XM Platform combined with Mercer's HR expertise to better understand employee attitudes and preferences. With nearly half the workforce planning to seek new jobs, the partnership seeks to help employers attract and retain talent by tailoring employee benefits and improving workplace experiences.
According to a Qualtrics study conducted between July 28-30, 2021, 56% of parents are more concerned about their children's health and safety as they return to school during the pandemic. With the Delta variant increasing, 65% of parents would support school closures if cases rise. Despite concerns, 65% believe in-person school is essential for learning. The study showed that 53% of parents felt their children fell behind due to remote learning, highlighting a significant educational concern. Most parents rated their school districts' pandemic response as above average.
Qualtrics (NASDAQ: XM), the leading Experience Management provider, will participate in three virtual investor events this August. The conferences are:
- Oppenheimer 24th Annual Technology, Internet & Communications Conference on Aug. 11, 2021, at 10:45 a.m. ET
- Canaccord Genuity 41st Annual Growth Conference on Aug. 12, 2021, at 10:00 a.m. ET
- BMO 2021 Technology Summit on Aug. 24, 2021, at 2:00 p.m. ET
For more event details, including webcasts, visit the investor relations website.
Qualtrics (NASDAQ: XM) announced a definitive agreement to acquire Clarabridge for $1.125 billion in a stock transaction aimed at enhancing its experience management capabilities. This acquisition will combine Clarabridge's AI-driven conversational analytics with Qualtrics' platform, allowing companies to analyze customer feedback from various sources like social media and support calls. The deal is expected to close in the fourth quarter of fiscal 2021, subject to regulatory approvals. The integration aims to deliver deeper insights and improved customer experiences.
Qualtrics (Nasdaq: XM) reported strong demand in Q2 2021, with major organizations like Mitsubishi Heavy Industries and American Honda choosing its Experience Management platform. The company emphasizes the importance of delivering exceptional experiences to maintain competitiveness. With 85% of Fortune 100 companies using Qualtrics, the platform integrates customer and employee feedback for better service. Partnerships with companies across diverse sectors like healthcare, insurance, and retail indicate a growing reliance on Qualtrics for enhancing brand experiences and operational efficiency.
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