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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.

Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.

Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.

Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.

Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.

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Qualtrics (Nasdaq: XM) released a new study revealing that a significant majority of employees support vaccine mandates, with 66% advocating for vaccinations before returning to the office. The study, conducted with over 1,000 participants in the U.S., indicates that 53% of consumers are more likely to shop at businesses requiring employee vaccinations. Furthermore, 66% of respondents favor vaccine passports for air travel. Insights from this study are crucial for businesses as they navigate the future of work and employee safety measures.

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Qualtrics (Nasdaq: XM) announced that Harry Rosen, Canada's leading luxury menswear retailer, has adopted Qualtrics CustomerXM™ and EmployeeXM™ to enhance customer and employee experiences. This strategic move is part of Harry Rosen's digital transformation, aiming to provide seamless online and in-store experiences. Qualtrics will aid in gathering customer insights for personalized services and improving employee engagement through continuous feedback. The partnership seeks to uphold Harry Rosen's legacy of excellence in service while adapting to the changing retail landscape.

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Qualtrics (Nasdaq: XM) announces WorkDifferent 2021, a digital event on April 13, 2021, aimed at redefining workplace experiences. The event will feature sessions from global brands like HBO Max and Peloton, alongside discussions with industry icons including Tom Brady and Angela Duckworth. CEO Zig Serafin emphasizes the importance of feedback during uncertain times to enhance company culture and brand perception. The event is free to register at www.workdifferent.com and aims to offer actionable insights for organizations navigating the future of work.

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Qualtrics (NASDAQ: XM) reported financial results for Q4 and fiscal year 2020, showcasing strong growth and recovery. Q4 revenue reached $213.6 million, a 24% increase year-over-year, with subscription revenue up 33% to $160.4 million. The company narrowed its operating loss to $11.0 million, down from $145.0 million in Q4 2019. For the full year, total revenue was $763.5 million, up 29%, with a net loss of $272.5 million. Looking forward, Qualtrics anticipates strong growth in 2021, targeting total revenues between $950 million and $954 million.

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Qualtrics (Nasdaq: XM) will release its fourth quarter and fiscal year 2020 financial results on March 9, 2021, after market close. A conference call is scheduled for 5:00 p.m. ET the same day, where the company's results will be discussed. Interested parties can access the live webcast via the Qualtrics Investor Relations website. A replay will be available for at least 90 days post-event. Qualtrics specializes in experience management and supports over 13,000 organizations globally.

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On February 18, 2021, Qualtrics (Nasdaq: XM) announced several governments, including the State of Missouri and the City of Sacramento, are utilizing its services to enhance resident experiences in their COVID-19 vaccine distribution efforts. With over 200 governments leveraging Qualtrics solutions, the focus is on improving public trust and engagement in vaccine uptake. A Qualtrics study reveals significant public distrust regarding vaccine management, particularly among communities of color. Qualtrics collaborates with Ernst & Young to streamline these initiatives across the U.S.

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Qualtrics has launched Health Connect, an automated integration designed to link Electronic Medical Record (EMR) systems with the Qualtrics XM Platform. This initiative aims to enhance the patient experience by enabling healthcare providers to customize outreach based on patient demographics and clinical conditions. The integration facilitates seamless communication of patient feedback, helping caregivers deliver more personalized and compassionate care. Over 400 health systems have adopted Qualtrics' solutions, ensuring high security and HIPAA compliance.

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Qualtrics (NASDAQ: XM) has announced the winners of the 2020 XM Breakthrough Artist Awards, recognizing innovative brands that excel in experience management. Notable winners include Blue Cross Blue Shield of North Carolina, which enhanced its customer experience, and Volkswagen Group Australia, which improved employee and customer satisfaction. Goldman Sachs was awarded for its advanced employee experience initiatives, while Zebco relaunched its brand leading to significant revenue growth. The awards highlight how organizations leverage experience management to drive business success.

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Qualtrics has successfully closed its initial public offering (IPO) of 59,449,903 shares of Class A common stock at $30.00 per share. This includes the underwriters' full option to purchase an additional 7,754,335 shares. The shares are now listed on the Nasdaq under the ticker XM. Major financial institutions, including Morgan Stanley and J.P. Morgan, served as lead managers for the offering. The company aims to leverage this IPO to enhance its capacity in customer experience management.

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Qualtrics (NASDAQ: XM) reaffirms its estimated preliminary financial results for Q4 2020, as disclosed in its preliminary prospectus. Key highlights include total revenue estimates between $211.5 million and $214.5 million, with subscription revenue estimated between $159 million and $161 million. The company anticipates a gross profit ranging from $158.5 million to $163.5 million, reflecting a gross margin of 75% to 76%. Qualtrics will disclose full results on March 9, 2021, following SAP's quarterly results that report Qualtrics' financial metrics under IFRS.

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FAQ

What is the market cap of XM (XM)?

The market cap of XM (XM) is approximately 11.0B.

What does Qualtrics do?

Qualtrics provides a leading insight platform that helps organizations capture and analyze customer, employee, and market feedback to make data-driven decisions.

Who uses Qualtrics' technology?

Over 8,000 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, as well as various government agencies and academic institutions.

What are some recent achievements of Qualtrics?

Qualtrics recently partnered with Oculi Data to enhance national benchmarking and reporting on nursing care metrics, aiding healthcare organizations in achieving nursing excellence.

What is X4: The Experience Management Summit?

X4 is a major event hosted by Qualtrics that brings together professionals to discuss the latest innovations and trends in experience management.

Where is Qualtrics headquartered?

Qualtrics is co-headquartered in Provo, Utah, and Seattle, and operates from 28 offices globally.

How does Qualtrics ensure data security?

Qualtrics is HITRUST-certified and FEDRAMP-compliant, ensuring that collected data is secure and analyzed responsibly.

What industries benefit from Qualtrics' solutions?

Qualtrics serves various industries including healthcare, academia, government, and global enterprises, helping them improve customer and employee experiences.

How does Qualtrics help in nursing excellence?

Through its partnership with Oculi Data, Qualtrics provides comprehensive benchmarking and reporting tools that support healthcare organizations in achieving Magnet® status and enhancing patient and nurse satisfaction.

What kind of data does Qualtrics analyze?

Qualtrics analyzes experience data from customer feedback, employee engagement surveys, market research, and more to help businesses make informed decisions.

Why is experience management important?

Experience management helps organizations understand and improve the interactions that matter most to their customers and employees, driving satisfaction and loyalty.

XM

Nasdaq:XM

XM Rankings

XM Stock Data

11.00B
138.59M
Software Publishers
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US
Provo