Qualtrics International Inc. - XM STOCK NEWS

Qualtrics (Nasdaq: XM) has been selected by Stanford Health Care to enhance its entire patient experience program. This collaboration will utilize Qualtrics' XM Platform™ to integrate existing patient feedback systems, including HCAHPS surveys, into a unified solution. The aim is to improve real-time patient insights and create a culture of continuous improvement. Qualtrics is recognized for meeting stringent security and compliance standards, making it a trusted partner for over 400 health systems.

Qualtrics (NASDAQ: XM) reported robust financial results for Q1 2021, with total revenue rising to $238.6 million, a 36% year-over-year increase. Subscription revenue surged 46% to $186.9 million. However, the company faced a significant operating loss of $(196.6) million, compared to $(36.9) million a year earlier. Despite a net loss of $(199.9) million for the quarter, non-GAAP metrics showed improvement, with a non-GAAP net income of $5.3 million. Looking ahead, Qualtrics forecasts Q2 total revenue of $240-$242 million and a full-year total of $980-$984 million.

Qualtrics (Nasdaq: XM) announced the launch of DesignXM and Experience Design studio on April 13, 2021, aiming to enhance product and service design. These innovations empower professionals across various roles to quickly develop offerings aligned with customer insights. Key features include market research tools and customer experience mapping solutions. Notably, clients like Uber Eats utilized Qualtrics to adapt services during COVID-19. Built on the Qualtrics XM/OS, these solutions centralize experience data to foster continuous improvement and customer loyalty.

Qualtrics (Nasdaq: XM) has launched the XM operating system (XM/OS), a cloud-native platform designed for experience management. This unified system consolidates customer and employee feedback to enhance engagement and retention. Key features include XM Directory for personalized experiences, iQ for AI-driven insights, and xFlow for actionable workflows. Trusted by over 13,500 companies, including 80% of Fortune 100, XM/OS emphasizes security and compliance with certifications like ISO 27001. This launch aims to help businesses adapt in a rapidly changing digital environment.

Qualtrics (Nasdaq: XM) has released a study revealing shifting expectations of employees and consumers regarding future work experiences. The study finds that 55% of managers and 51% of employees report increased productivity due to remote work, with flexible schedules and reduced commute times cited as key factors. Gen Z influences workplace trends, preferring remote work options. Additionally, improved customer experiences from the pandemic, like curbside pickup, are expected to continue. Overall, companies must adapt to these evolving preferences to stay competitive.

Qualtrics (Nasdaq: XM) announced a strategic partnership with IBM Japan, marking IBM as Japan's first certified Qualtrics reseller. This partnership aims to enhance access to the Qualtrics Experience Management Platform in Japan. IBM will provide comprehensive support to clients implementing Qualtrics solutions, boosting value realization. The initiative follows IBM's previous certification as a Qualtrics reseller in March 2021 and builds on existing collaboration since November 2019. The partnership seeks to expand the XM market in Japan and support local businesses through joint training and account planning.

ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) have entered into a strategic partnership to enhance employee experiences and customer service. This collaboration integrates ServiceNow's digital workflows with Qualtrics' experience management technology, enabling businesses to utilize sentiment data for actionable insights. The new solutions, including Experience Management for IT and Experience-led Customer Service, aim to improve service effectiveness and customer satisfaction. Availability begins in the second half of 2021, offering joint customers enhanced tools to drive productivity and loyalty.

Qualtrics (Nasdaq: XM) will report its first-quarter 2021 financial results after market close on April 21, 2021. A conference call will follow at 3:00 p.m. MT, allowing the investment community to discuss the results. The event will be accessible via a live webcast on the Qualtrics Investor Relations website. Qualtrics, recognized as the global leader in Experience Management, empowers over 13,500 organizations to leverage experience data to enhance customer, employee, product, and brand experiences.

Qualtrics (Nasdaq: XM) unveiled new customer experience solutions on April 1, 2021, aimed at helping organizations enhance customer acquisition and loyalty in a post-pandemic landscape. These solutions, including Relational Customer Experience and Account-Based Relationship Diagnostic, provide real-time insights into customer relationships, enabling timely adjustments in strategy. Furthermore, Digital Support Optimization focuses on improving digital customer care. These innovations are expected to drive significant improvements in customer engagement and retention.