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Qualtrics, symbol XM, is a rapidly growing software-as-a-service company best known as the provider of the world’s leading insight platform. Over 8,000 enterprises globally, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology to capture valuable insights from customers, employees, and the market all in one place. These insights enable businesses to make informed, data-driven decisions.
Qualtrics offers a comprehensive suite to collect, analyze, and act on feedback, facilitating various applications such as customer satisfaction, employee engagement, 360-degree reviews, brand management, market research, and product concepts. The company’s clientele spans global enterprises, academic institutions, and government agencies.
Recent achievements include a partnership with Oculi Data to offer national benchmarking and reporting on nursing care metrics. This collaboration aims to enhance patient and nurse satisfaction by providing healthcare organizations with detailed data to support their Magnet Journey® and other quality improvement initiatives. The integration of Qualtrics’ patient and nurse satisfaction data with Oculi Data’s clinical metrics allows for a holistic approach to nursing excellence.
Qualtrics is also renowned for its flagship event, X4: The Experience Management Summit, which will return to Salt Lake City in May 2024. This event gathers over 10,000 professionals from various industries to discuss the latest trends and AI-powered innovations in experience management. Attendees have the opportunity to learn from industry leaders and gain insights into how experience management can make businesses more human.
Financially, Qualtrics is solid, backed by a vast universe of experience data forming the largest database of human sentiment in the world. The company operates from its co-headquarters in Provo, Utah, and Seattle, with 28 offices globally. The advanced AI technologies employed by Qualtrics help organizations listen, understand, and act on customer and employee feedback efficiently, ensuring secure data collection and analysis through HITRUST certification and FEDRAMP compliance.
Qualtrics (Nasdaq: XM) announced a partnership with Ardent Health Services on June 8, 2021, aiming to enhance patient and employee experiences across its 30 hospitals. Utilizing the Qualtrics XM Platform, Ardent will consolidate feedback mechanisms, including HCAHPS surveys, enabling real-time insights for improving care. This collaboration emphasizes the importance of employee satisfaction in elevating patient experiences. Qualtrics, acknowledged for its security certifications, positions itself as a leading provider in experience management.
SAP Japan and Qualtrics (Nasdaq: XM) have partnered to implement the Vaccine Collaboration Hub in Okinawa City, Japan, aimed at efficiently managing the vaccination of thousands of residents. Launched in early May 2021, the platform handles appointment scheduling, identity verification, record management, second vaccination scheduling, and monitoring of adverse reactions. The system allows real-time tracking and improves the vaccination experience for residents through feedback mechanisms. This collaboration supports effective vaccination rollouts amid the ongoing pandemic.
Qualtrics (Nasdaq: XM), a leader in Experience Management, has unveiled Spotlight Insights, a tool designed to provide HR teams with automated insights from real-time employee feedback. This innovation significantly reduces the time needed to analyze feedback, identifying key improvement areas in employee engagement and experience. A Qualtrics study reveals that while 92% of employees value feedback, only 7% feel their organization acts on it. Spotlight Insights aims to bridge this gap, allowing leaders to swiftly understand and enhance employee experiences.
Qualtrics (Nasdaq: XM) announced a significant milestone with nearly 450 million automated actions executed on its XM/OS platform from January to April 2021, marking a 640% year-over-year increase. The company projects to reach 1.5 billion actions in total for 2021. The XM Directory now contains over 4 billion unique IDs, while the iQ analytics suite processes 36 million text records monthly. Notably, Belkin utilized XM/OS to enhance customer experience, leading to increased sales and improved ratings.
Qualtrics (Nasdaq: XM), the leading Experience Management provider, announced that CEO Zig Serafin and CFO Rob Bachman will speak at several upcoming investor conferences. The events include the J.P. Morgan Global Technology Conference on May 26 at 11:10 AM ET and the Evercore ISI Technology Conference on June 8 at 4:15 PM ET for Serafin. Bachman will present at the William Blair Growth Stock Conference on June 2 at 3:00 PM ET and the Bank of America Global Technology Conference on June 10 at 1:45 PM ET. Live webcasts will be available on the Qualtrics investor website.
Qualtrics (Nasdaq: XM) announced key client acquisitions and expansions during Q1 2021, highlighting its leadership in Experience Management. Notable new clients include DocuSign and the Bank of Montreal, alongside expansions with existing clients like Clean Harbors and Yamaha. With over 13,500 organizations relying on its XM Platform, Qualtrics continues to empower companies in enhancing customer and employee experiences. CEO Zig Serafin emphasized the relevance of experience management, as organizations seek to transform experiences amidst evolving industry demands.
Qualtrics (NASDAQ: XM) announced that Ridgecrest Regional Hospital in California has selected CustomerXM to enhance its patient experience program. This strategic partnership will consolidate existing patient feedback initiatives, including HCAHPS surveys, onto a single platform. Qualtrics, an approved HCAHPS vendor, emphasizes the significance of a streamlined patient experience in delivering superior care. With high security certifications, the Qualtrics XM Platform supports healthcare providers in managing HIPAA compliance and gaining real-time patient insights.
Qualtrics (Nasdaq: XM) has released its '2021 Global Consumer Trends' study, examining insights from over 17,000 consumers across 18 countries. The research indicates a permanent shift to digital channels, with over 75% of consumers adapting to online interactions post-pandemic. Key findings include the importance of customer service and corporate social responsibility, as well as a multi-platform experience expectation. Emerging economies are leading in digital adaptation. Organizations must leverage experience data to cater to evolving consumer demands for successful engagement.
Qualtrics (Nasdaq: XM) has launched its new Customer Care Command Center, designed to enhance the effectiveness of customer service agents by providing real-time access to customer feedback. This tool aims to improve agent interactions and ultimately boost customer satisfaction and retention. According to research, over 30% of customers cease doing business with a brand after a single bad experience. The platform integrates with existing CRM systems, facilitating better coaching for agents and enabling organizations to build high-performing customer service teams.
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